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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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American Express Travellers Cheque Card


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On my last holiday booking, I was told by the Travel Agents (Thomson in Luton)that they were phasing out American Express Travellers Cheques, and that I would need to apply for a Travellers Cheque Card, which works like a debit card. You load on what you want in Dollars, Euros or Pounds.

 

I got it last November when I went on holiday but used up all my funds. I am off on my hols agin tomorrow, and when my wages came in today, I attempted to charge up my card by paying throught their website with my debit card. I got a message back saying my order was declined, and to try later. I did so 3 times. I called up and spoke to a manager, who told me to try again. Which I did for a fourth time.

 

Went to the cashpoint at Lunchtime, and the machine told me that I was my available balance was £1250 less than it should have been. I called up my bank, who told me that they had authorised my transaction, and would ringfence these funds until they are acquired by the merchant (I've since found out the Merchant for American Express is Natwest Streamline)

 

I spoke to American Express Travellers Cheques, and they claim that HSBC rejected my card, and that they faxed Streamline to tell them to release my funds (this is weird cos if HSBC declined, why would they ringfence funds)

 

I'm supposed to off on holiday tomorrow, I've been on the phone to AMEX on and off for the last 3 hours, and they have just told me , the manager should never have told me to get apply again, as it would have reduced my balance by more.

I've also been told that they know the reason why this has been declined, but they cannot tell me the reason why. In fact they cannot even tell me the reason why, they cannot give me the reason why, other than they will pass this on to a "specialist department" tomorrow. As it is now after 5pm, they cannot do anything till the morning.

 

My problem is that I am off on holiday tomorrow. I now don't have any spending money to take. My other half has managed to reload her card, but I don't see why I should have to rely on her, when I've paid out my hardearned.

 

To be honest, I've called about 6 times today, and everytime I call I get a different answer.

 

Would appreciate any help you could give!

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  • 12 years later...

This topic was closed on 09 March 2019.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

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