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    • And yes, they state their client is EON and that they can return the debt to EON who can either register a default or take me to court. 
    • Thank you. The npower debt was from 2019/2020 until EON took over the account late 2021.   npower had set a DCA on me even though I owed them nothing. I spoke to a customer service agent, following up by email, who confirmed I was in credit . I made a complaint to head office who sent a barrage of emails, changing the amounts each time. According to them, I owed £279.   The debt grew to what it is now as first npower and then EON subsequently failed to put a payment arrangement and direct debit in place to pay off this supposed sum and my ongoing bills.   I was very ill with Covid, struggling in lockdown with a disabled child and informed them of all this.   EON stopped their legal action when I took them to the ombudsman as this was part of my complaint and requested remedy but I have not received a notice of discontinuance.    I would like to set up my own dd to pay them off but am concerned they could still take legal action. I am on a low income and can’t afford to pay them more than a token amount each month.   
    • Thank you guys! @lookinforinfo thank you for the case, it seem to similar with my case which is gold. @Nicky Boy shouldn't be ICO?   Personal data breaches: a guide ICO.ORG.UK   For CAG I found this  The Confidentiality Advisory Group (CAG) is an independent body which provides expert advice on the use of confidential patient information. This includes providing advice to us, the Health Research Authority (HRA) for research uses. It also provides advice to the Secretary of State for Health for non-research uses.
    • HB - yes I agree it is about their paperwork and advice.  I need to be clear in my head what my complaint is.  And what a result looks like for me? (They should never have placed me with the shark with whom I've had all sorts of issues - but I don't think that's my complaint focus -v-  broker) 
    • HB - all sorts of issues have been in court; the main one re repo remains in court, no resolution.  They all stem really from bad advice by broker.  Indeed, but if the Ombudsman is prepared to accept the complaint, it would be about the advice given by the broker and their paperwork, wouldn't it? You seem to be asserting that the problems you've had stem from their bad advice. HB
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Sold Vehicle To Motor Trader, LogBook Still In My Name - DVLA Says This Is Normal?


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Hey,

 

Sold a vehicle last month to a motor trader.

Did this online using the logbook.

Was confirmed that it was sold, done and dusted.

 

I just checked, and the logbook is still in my name.

Phoned the DVLA who said when you sell a vehicle to a trader online, it no longer changes name/address and it stays in your name until the trader sells the vehicle on.

 

Even the DVLA website is showing my original purchase date of the vehicle from two years ago as the last logbook issued.

 

Is this normal?

Just wanted to make sure this is correct, thats all.

 

Thanks!

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Yes it is normal. It is shown as being "In Trade" (with no other details).

 

What you need to beware of is that if any offences are committed using the vehicle and it was not stopped at the time (e.g. a speeding offence detected by camera) police enquiries will begin with you because yours are the details that the DVLA hold when the police interrogate the database.

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I hope that you have got all the relevant paperwork from the trader showing in fact that you did dispose of the vehicle.

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You should note that although you remain the "Registered Keeper" you are no longer the "person keeping the vehicle."

 

This is a critical difference. When the police want to know who was driving a vehicle at a particular time they send a request (known as a "Section 172" notice after the section of the Road Traffic Act which provides for it) to the Registered Keeper. Section 172 places different responsibilities on two different classes of people. The first is "the person keeping the vehicle". That person has a duty to identify the driver and provide his details. The second class is "any other person." They have the duty to  "...give any information which it is in his power to give and may lead to identification of the driver."

 

You will notice that the "Registered Keeper" is not mentioned at all. What matters is whether you are "the person keeping the vehicle" or "any other person". You clearly now are not keeping the vehicle and so you are "any other person". If any enquiries are made of you all you have to do is provide the details of the trader to whom you sold the car. That is all that is in your power to give. It will help if you have a copy of the bill of sale or some other proof of the transfer of ownership.

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