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    • You mentioned the analogy of a woman who changes her name on marriage and can legally use either.  We don't normally ask posters here whether they are male or female but in this case it may be relevant, so can I ask, are you a man or a woman?
    • Hi Guys   I really could to with a bit of advice.   I have used the surname A (we will call it that to help with the explanation....lol) all my life. Name A is on everything i need my name for on a regular basis (my birth certificate, driving licence, bank accounts, utility bills, doctors....etc).   Now as a child my mum remarried and thought it a good idea in all her wisdom to ask the school to put a name B on my file.   So when it came time for my national insurance number came it had the name B on it.   Inland revenue said that there wasn’t a problem with this as long as i never try and do anything fraudulently (trying to obtain benefits in two names…etc) but later in life there was a few problems with ID not matching, so I spoke to a solicitor and they wrote me out a stator declaration stating that the person with the surname B and national insurance number is the same person as the person with name A.   This has always worked perfectly with any issues that arose up until I applied for a passport.   Now on to my actual problem….   I’ll try and keep this a bit shorted as the passport office has constantly messed things up and either contradicted themselves or apologised.     I applied for a first UK passport and as I’m English and fall within a certain age bracket all I had to send them was a form filled in by someone that has known me for a number of years. I sent this off and received a letter stating they needed more information and I needed to contact them. This then turned into the actual decision maker calling me back the following day.   She said that because I had put that I had been known by name B once that they would need to see that I have changed my name to name A.   After explaining the situation with her about name B and that there is nothing really that I can change as I only use name A, she requested that I send in my birth certificate so she could complete the application.   I sent this in and had a repeat letter from them saying they needed more information and I had to get the decision maker to call me back again.   This time she said she would need a stator declaration to explain the name. I said I have one of those (I actually forgot I had it until she requested it) but explained that it wasn’t a change of name and just explaining that the person with name A is the same person as name B. she asked me to read it out word for word to make sure it had the right heading…etc and said for me to send in the statutory declaration, driving licence a bank statement and a recent utility bill.   I sent this all in and guess what…… I get another letter saying they need more information.   So we go down the same route with a call back only this time she says she wants a letter from HMRC in the name A and a statutory declaration stating I have changed my name from name B to name A.   I reminded her about the situation with the names and explained that HMRC say there is not a problem with my name and that I would in effect be lying to a solicitor as im not changing my name to name A because its already name A.   She then completely changed her tone and started going on about me also needing to sit an interview…etc (that I expected anyway) and that if she was to give me a passport then there would be nothing stopping me from getting a passport in name B. I then said ok ill go ahead and have the passport in name B but she said a letter from HMRC is not enough to get a passport.     This has gone back and forth with different departments and I had to make a complaint (even that was a problem because I had normal representatives claiming to be from the complaints department so they didn’t actually open a complaint).     It’s got to the point now that I need to get the ombudsman to step in.   I had a consultation with solicitor that agreed that I’m completely in the right and said went down the lines of the fact that it’s not a legal requirement to have name A with HMRC and it can be presumed that I am going to do something fraudulently. And he likened it to a woman that has got married and can use her maiden name as well as her married name (there’s not one rule for one and one for another as this is discrimination).   I need to send something off to the ombudsman so I was wondering if there was some legal stuff I could quote?     Thanks for any help given and sorry for the long post….lol
    • The bigger arguments were   You need to stay in the UK to stay in the EU - and the UK would veto Scotlands entry - they cant now   Currency - you cant use the UKP - many arguments contrary to that and Scotalnd could easily choose dual currency - rather like the english and scottish fivers   Finance - For starters: * Kick the nuclear subs out and access the gas and oil and fish in those Scottish waters for a 10 year plus boom with no England interference and bleeding dry - as Scotland gets established in the EU * Fishing (in agreement with the EU and Norway etc was always more important to scotland and the tocks are moving North * Become the route from Ireland and the US to the EU - ask Dover etc how profitable that was *** Demand a full breakdown and legitimacy of the part of the UKs debt they might be expected to share - including the 100billion chumocracy payments .. if England dare ask   Hows that for starters?
    • They never included statements.  Just a list of each loan.  Date taken out and amount.
    • Hi.   As far as I can see, you haven't read any other private parking threads to understand how this works. If you don't mind my saying, you need to read more threads so you grasp the whole process.   HB
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
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Desperately need help with Curry’s

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After yet another working week of zero response from curry’s.


I’m taking to social media to share my shocking experience with their customer service


I purchased a TV from curry’s online on the Black Friday deals for my 6 year old sons Christmas.

Wrapped it and hidden away till the big day.


Plugged it in and it was damaged.....these things happen,

I thought curry’s is a reputable company and will replace it.


Contacted curry’s on the 26th December, was told that their policy is to receive the tv back at the depot to check it over and then they would issue a new TV to be dispatched.....not ideal but sure, these are difficult times and my 6year old understood that Santa just needed to fix it and it would be back in no time!


Arranged dpd collection for the 27th December and was told I would receive a text for when the driver would arrive.

Was reassured that regardless of the Black Friday deal price, I would receive a replacement tv whether that be the one I ordered or one of similar spec, which I was happy with.


Driver arrived without prewarning and refused collection because I didn’t display a label (at no point either on the phone or via email was I advised to do this)  had them to call back ‘team know how’ to re arrange collection & find out what label I had to supply. The best date she could offer was the 31st and I had to write an address on a piece of paper and tape it to the box and once again reassured I would receive a replacement tv.....ok no problem! Collected eventually! 


Received an email on Sunday 10th January at 6:32am to say they had received my tv back at the depot but unfortunately they no longer had my tv in stock. Either pick a tv of the same value or they would issue me a refund within 48 hours.....best bit is you can’t respond via email....has to be via telephone when you sit in a queue for 48minutes and the first person hangs up on you. Eventually get to speak to someone.


I decline the offer of a refund and advise that the TV I ordered is showing as still available on the website, just now it’s not at the Black Friday price (even though I was told this wouldn’t be an issue). was told yup, no problem we’ll get this sorted for you, someone will be in touch......

.a few days go by and I have not as much as an email.


I message the online team and log a complaint. 
Then told that the tv is no longer in stock despite being available online.

Ok then I am happy to take any TV of the same size ect and supply several options....some cheaper, some more expensive.

Was told yes we can do that, you’ll receive an email to confirm within the next couple of days. 



I then contact trading standards to get some advice. They confirm I am within my rights under the consumer rights act, they open a case for me, draft up an email and send it over.....strange thing is the customer services email account isn’t accepting mail at the moment 🤷🏼‍♀️ 

I then contact ‘team know how again’ and inform them of the consumer rights case number....’apologies and someone will be in touch by the end of the week’ 

Week passes and I call in again, and get through to a department where I am told ‘it’s with the back of house team and has been manually dispatched the alternative TV (which was of lesser value but who cares at this point. My boys bedroom sits empty as he desperately waits for his Christmas present) so someone will be in touch by the end of the week to arrange delivery’
Perfect. Happy again. 


Another week passes and I get zero response from curry’s...no confirmation email, no text, no nothing. 
I call again, wait in a queue to once again explain the situation, passed from department to department.

Eventually speak to someone again who once again tells me....

.it’s been passed to the back of house team and has been manually dispatched.....

whatever the hell that means. 

I politely tell her that at this point, with no disrespect, I don’t believe you and can you send me confirmation of this ‘manual for dispatch’ and actually clarify what that means. Unfortunately she can not 🤔 strange. Once again I leave the call with another empty promise of an email from a manager to confirm by the end of the week. 


Now I am aware that this is Friday and the week has not yet ended but quite frankly I am completely fed up of the disgusting treatment I have received & would like to pre warn others. 

Not sure whether I’d call this fraud or theft now 🤷🏼‍♀️

I’ll contact trancing standards again today and try from this side. 

Absolutely disgusting. 

I’m just glad that I have a very forgiving son who forgives Santa for taking OVER A MONTH to send his TV back!


***this is a copy and paste I started today’s online chat with. I have since then been told that the can only offer me a refund as the have no tv within the price range of the product I paid for (at the sale price)***

no one is providing me with an email address to use as a point of contact for mediation
I am sitting in tears trying to deal with this.

Can anyone help me please?

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