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    • Bargain Cars Bristol (also trades as Southwest Vans and Commercials). They're around 55 miles away; Bristol is the nearest place to us which has a decent amount of car dealerships.   My partner has (and had previously), yes. He's the very opposite of me - doesn't research endlessly, doesn't always err on the side of caution. I'm not in a financial position to buy a car, but need one for a new job, so the deal was that he paid for it but I wasn't to interfere with my 'over-cautiousness'. Yes, he's regretting that now! (I have so far managed to refrain from saying 'I told you so'). If it was up to me, I'd spend 3 months researching the history of car, dealership, MOT testing garage etc before buying, which is why he usually ends up taking over.   Apologies, the dealer themselves didn't carry out the MOT, but they booked it in at a garage of their choice (which appears to be a couple of miles away from their business). Personally, I don't trust any MOT carried out by the dealer's garage of choice as there were no advisories on the car that had a blow-out either (I did report that garage after the blow-out, so hopefully it was assessed and action was taken).   The ad doesn't explicitly state that, but the dealer stated it verbally (which obviously I can't prove now). Their own website's ad is still visible here, but the one on eBay (which is the one we saw) has been deleted, and I foolishly don't seem to have stored a copy of it.   So, within the first 30 days I have the right to reject without having to accept a repair option, from day 31 up to 6 months I have to allow one repair attempt before having the right to reject? Is that correct? My OH wants to 'compromise' with the dealer and say that if they process a refund immediately, we'll return the vehicle today at our own cost, but if they are unable to refund today then they will have to collect the vehicle from us instead (in line with our statutory rights). However, this section of the CRA confuses me - doesn't this mean that we have to return it as stated on our receipt?    
    • I know this but a few COVID related problems have knocked us for six. So i'll see what the judge says tomorrow. Regarding the letter it seems they are dragging up stuff already covered and cleverly wording it and there are some points that are incorrect.
    • You absolutely can (have a negative lateral flow test, and a positive PCR).   This can also happen when someone is symptomatic, and actually has Covid (the scenario most people would consider first, and what I think you are asking about). There is a fallacy to that scenario, though : if symptomatic, they shouldn't be using the lateral flow test (which is for SCREENING of the ASYMPTOMATIC), but those people should be going for the higher sensitivity PCR as the initial test.   If used 'correctly', (both in terms of 'both samples taken correctly', and 'used for the asymptomatic'!) then it is possible for someone asymptomatic to test negative by lateral flow, and positive by PCR. There is again an inherent issue to this scenario, though : the testing (for someone asymptomatic, for most situations!) should stop when they have the negative lateral flow test, and they wouldn't need the PCR - so why would they then know the PCR result?   An exception here would be e.g. someone traveling internationally, who might get a (self taken) lateral flow test (which comes back negative, with a result within 30 mins), and then a PCR taken at the same time, which takes longer to come back, but then comes back positive ........ presumed then to be the PCR being the more sensitive test, and the 'true picture' (rather than the PCR being a 'false positive'!). In the academic scenario (or if you were a leading politician, or a titan of business willing to pay for a clearer answer ..... or an answer you prefer if it meant you could travel / not self-isolate!): one could then re-test by a different PCR that uses a different target ... which then gives the suggestion of which is the 'false' test (false negative 'insensitive' lateral flow vs. false +ve PCR!).   Where does one stop, though?. All tests have false negative rates and false positive rates, so I can create the possible (but unlikely!) scenario where there is a true negative lateral flow, with one or MORE false positive PCR's. One would tend to 'believe' the PCR's (especially if more than one!), but it would be POSSIBLE (if unlikely!) that the PCR's could all be false positive. As you get more and more positive PCR's using different targets, the likelihood diminishes, though (although this wouldn't affect other sources of error such as sample crossover [what if they tested a sample which was someone else's sample, and was in fact +ve, but it had been labelled as the first person's sample??). Again, where do you stop? cell culture? (the 'gold standard' by which the PCR and lateral flow test sensitivity and specificity should be measured, but not widely available).   None of these are new issue, or specific to COVID, though. The National Blood Transfusion Service has dealt with screening tests (albeit it, not for COVID, but for other infectious diseases) for many years. Blood samples from donations may test HIV +ve (on screening!), and then there is a whole protocol (different tests on the original sample, repeat testing by the original test methodology whilst going back to the primary sample tube, and getting a completly new sample [to ensure different people's samples haven't been inadvertently 'switched'!] if there are still concerns!) to ensure that : a) the donor isn't told "you have HIV", when they HAVEN'T but at the same time b) If the donor does have undiagnosed HIV infection, they get followed up, retested, (and then told!).   All this relies on an understanding of test specificity and sensitivity (and of what can go wrong at any point in the testing : pre-analytical, analytical, or post-analytical !), while appreciating that most people just want a test result and would consider  the report as 'gospel' : "positive means you have it, negative means you don't".........
    • Thanks Dave - the updated page looks great! 🌟   Going to submit the defence next week.
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Desperately need help with Curry’s


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After yet another working week of zero response from curry’s.

 

I’m taking to social media to share my shocking experience with their customer service

 

I purchased a TV from curry’s online on the Black Friday deals for my 6 year old sons Christmas.

Wrapped it and hidden away till the big day.

 

Plugged it in and it was damaged.....these things happen,

I thought curry’s is a reputable company and will replace it.

 

Contacted curry’s on the 26th December, was told that their policy is to receive the tv back at the depot to check it over and then they would issue a new TV to be dispatched.....not ideal but sure, these are difficult times and my 6year old understood that Santa just needed to fix it and it would be back in no time!

 

Arranged dpd collection for the 27th December and was told I would receive a text for when the driver would arrive.

Was reassured that regardless of the Black Friday deal price, I would receive a replacement tv whether that be the one I ordered or one of similar spec, which I was happy with.

 

Driver arrived without prewarning and refused collection because I didn’t display a label (at no point either on the phone or via email was I advised to do this)  had them to call back ‘team know how’ to re arrange collection & find out what label I had to supply. The best date she could offer was the 31st and I had to write an address on a piece of paper and tape it to the box and once again reassured I would receive a replacement tv.....ok no problem! Collected eventually! 

 

Received an email on Sunday 10th January at 6:32am to say they had received my tv back at the depot but unfortunately they no longer had my tv in stock. Either pick a tv of the same value or they would issue me a refund within 48 hours.....best bit is you can’t respond via email....has to be via telephone when you sit in a queue for 48minutes and the first person hangs up on you. Eventually get to speak to someone.

 

I decline the offer of a refund and advise that the TV I ordered is showing as still available on the website, just now it’s not at the Black Friday price (even though I was told this wouldn’t be an issue). was told yup, no problem we’ll get this sorted for you, someone will be in touch......

.a few days go by and I have not as much as an email.

 

I message the online team and log a complaint. 
Then told that the tv is no longer in stock despite being available online.

Ok then I am happy to take any TV of the same size ect and supply several options....some cheaper, some more expensive.

Was told yes we can do that, you’ll receive an email to confirm within the next couple of days. 

Nothing. 

 

I then contact trading standards to get some advice. They confirm I am within my rights under the consumer rights act, they open a case for me, draft up an email and send it over.....strange thing is the customer services email account isn’t accepting mail at the moment 🤷🏼‍♀️ 

I then contact ‘team know how again’ and inform them of the consumer rights case number....’apologies and someone will be in touch by the end of the week’ 


Week passes and I call in again, and get through to a department where I am told ‘it’s with the back of house team and has been manually dispatched the alternative TV (which was of lesser value but who cares at this point. My boys bedroom sits empty as he desperately waits for his Christmas present) so someone will be in touch by the end of the week to arrange delivery’
Perfect. Happy again. 

 

Another week passes and I get zero response from curry’s...no confirmation email, no text, no nothing. 
I call again, wait in a queue to once again explain the situation, passed from department to department.

Eventually speak to someone again who once again tells me....

.it’s been passed to the back of house team and has been manually dispatched.....

whatever the hell that means. 


I politely tell her that at this point, with no disrespect, I don’t believe you and can you send me confirmation of this ‘manual for dispatch’ and actually clarify what that means. Unfortunately she can not 🤔 strange. Once again I leave the call with another empty promise of an email from a manager to confirm by the end of the week. 

 

Now I am aware that this is Friday and the week has not yet ended but quite frankly I am completely fed up of the disgusting treatment I have received & would like to pre warn others. 

Not sure whether I’d call this fraud or theft now 🤷🏼‍♀️

I’ll contact trancing standards again today and try from this side. 


Absolutely disgusting. 

I’m just glad that I have a very forgiving son who forgives Santa for taking OVER A MONTH to send his TV back!

 

***this is a copy and paste I started today’s online chat with. I have since then been told that the can only offer me a refund as the have no tv within the price range of the product I paid for (at the sale price)***
 

no one is providing me with an email address to use as a point of contact for mediation
I am sitting in tears trying to deal with this.

Can anyone help me please?

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