Very low water pressure for nearly 3 weeks ssw

[Pammij]

Hi

Can someone help me please?

We have a problem with very low water pressure for nearly 3 weeks now.

We cant shower, bath wont fill, toilet takes ages to refil after  flush and my washing machine wont fill.

We have 3 adults in the house, myself, my partner & daughter

We are  block of 4 houses.

 

South staffs water were notified of the prob came out & traced it to the back garden mains of one of the properties, but cant pinpoint which one.

 

cutting a long long story short, they said they would dig & investigate.

They got us to sign a permission form last week, which all houses did, except next door no 40.

I only found out today that this is why nothings been started yet, as they need the form signed.

Problem is they wont ans the door, ignore notes left.

They dont speak much english.

 

I suffer health problems and havent been able to get my hair washed for nearly 3 weeks.

I can wash with a kettle of water but i feel so dirty all the time its effecting my mental health now. 

 

Ive tried citizens advice but i cant get through.

3 of the houses are brought & ours is private rented. 

She said they can force repair tgen charge whoever or all for it, but they are now saying they cant even do that if they dont receive that form from next door.

 

We cannot live like this for much longer & i dont know what to do

Thankyou for any help you can offer

[Pammij]

Thankyou for helping.

 

In addition to my post for anyone experiencing similar, we are a row of 4 terraced houses, there is no entryways to the back gardens.

We have 2 main stopcocks on our proprty in the back garden, one serves just this house & the other serves 2 houses to the right. Investigative work was done with a machine that bounces a signal off the undergrond pipes, but as next door has a part plastic, the signal cant go through.

No evidence of water pooling anywhere, so must be underground.

The last house on the row has no water upstairs whatsoever, we, 2 doors up have very limited water, the shower wont work due to no pressure (its stone cold & its a brand new shower)..the bath takes an hour for an inch of water, the toilet cistern drips in after flushing & washing machine wont work, again due to not enough water coming in. The boilor is constantly losing pressure.

Hope this info helps 

[Pammij]

Initially tbey said they could force repair...but i rang this morning & they said they could but they wont as its just the form they waiting for from nxt door. I asked what happens if they dont sign it & she said they must sign the form before we can schedule the work, maybe i should knock & ask or push  note through telling them to sign

I have but they wont answer as i explained ...i think its really wrong the water board puts it back onto me. As they have more legal power & persuasion than me, i dont want to look like im harrassing them, but obviously i need a water supply.

 

 

[Pammij]

I have just caught someone coming out of the house next door, a relative, i run up to the car & told him the situation, i said they must sign the form to get water on, he said they have no water either & will pass message on to his brother, i think they are turkish, or very similar. He spoke some english anyway.

He said water board should tell them not me....this is why i really think that south staffs water should be pushing this

[Pammij]

Contacted water again to tell them i wasnt happy doing the pushing. She went away for 20 mins & come back to tell me their form was recieved 2 days ago! And they will be in touch to say when tbey will be scheduling the work!

Im going to complain about the way this was handled by them.

 

2 water vans have just pulled up outside. Apparantly there may be a leak 2 houses down now.

Their communication is soo bad, the leak moves with each phone call or visit! 

This is now the 3rd house they have blamed.

I willet you know if anything changes. Thankyou so much for your help

[Pammij]

Its ok they have family visiting at the moment & the brother spoke english ...but they have now signed the form. Anything else can be dealt with by the water boar

[Pammij]

Yeah i have said its an emergency for 3 weeks, everytime i rang them...i have checked they have recieved the form so hopefully on our way