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    • That’s brilliant thanks for all the info, enjoy your evening.   Yeah, that makes a lot of sense about the F&F, definitely something worth considering to lower the amount of communications to deal with.   It’s good to know that newer debts can also be missing the documents needed, sounds more hopeful.   Thank you    
    • You are receiving what you bargained for / accepted, for both contracts (site access & tent). Did you book the tent for 4 nights, knowing you could only use 3. if the tent had been available for 3 nights only: you could have contracted for that. if it wasn’t, and your choice was “pay for 4 nights, get 3 nights use” or “don’t book” - you made your choice, and agreed a contract.   They are now offering others more, but provided you are receiving what you contracted for and no less, you don’t have a cause of action.   If you might get the extra tent night free, but only if you pay the access fee : you are still no worse off!   if you want to get “more value” from the tent contract : consider paying the site’s early access fee. If you choose not to you’ll still get what you originally contracted for so aren’t actually worse off, even if you feel slighted.
    • Hi,    I'm not sure if this is the correct forum for the following, and am looking for a general consensus or thoughts on whether i have cause to take action or not?  It's long winded but I've tried to be as concise as possible with the facts of the matter.    We booked a festival ticket for an event running from Friday to Monday, in addition we booked via a separate 3rd party company a luxury tent in that companies camp site within the festival. This was at a considerable cost.    Sometime after the purchase of the festival ticket, the organisers announced acts for the Thursday night and an early entry ticket for that night at a reduced cost.     We are not in a position to purchase an early access ticket, as we're unable to change our plans.  On the festival forum those who had purchased an early access ticket for Thursday entry questioned whether they would be able to have an extra night in the luxury tents, otherwise what would they do? The festival organisers said they would be able to. However when we queried the 3rd party they explicitly stated their site was not available on Thursday and would only be open Friday to Monday.  A number of other people reported the same response.   It was on that understanding that we did not actively try to make arrangements that would have allowed us to purchase an early access ticket.    Then all of a sudden the 3rd party changed its position and an email was received to say anyone booked into the 3rd party site would have a free night on Thursday if they had paid the festival organisers the small amount for the early access ticket.    It doesn't seem at all fair some can benefit from this, and some cannot, and I've no problem with anyone who does benefit.    I've messaged the 3rd party and they maintain the terms and conditions haven't changed, they've just added an extra free night that anyone with an early access ticket can take advantage of. This was not the case at the point of sale, because if it was we would have made arrangements to take advantage, instead we were only made aware after they changed their minds to permit this, and we're now not in a position to benefit.    I believe the terms and conditions have changed, and as a consequence I'm paying for a 4 night luxury Tent, and only receiving 3 nights.     I believe it is reasonable to receive either a refund for one night based on the cost now covering 4 nights, or a free night, and a refund of the cost of one night based on the original total of the 3 night contract.    Am i right or being stupid?   Thank you. 
    • Scotland - I know there are some differences when compared with England around statute barred, there may be others I'm not aware of so hopefully someone else is keeping and eye and will correct anything that is said.   I've plans this evening with the fam, so this may be rushed and I might miss something. Given you have so many accounts in different stages, it will be difficult to dig into each individually but the same will apply for all and we will get there   Priority debts are essentially anything that keeps a roof over your head. Anything consumer credit (CC, loan, store cards etc) are NOT priority debts.   Yes, that's what I meant, but really I just mean you will have choices with some saved in the bank. It makes sense on smaller accounts that you offer F&F to clear them IF they aren't already defaulted as it will just lower the amount of communications you will start getting - BUT defaulted debts will show on your credit record and affect you whether you pay them off or not, 6 years from the default, then they will disappear (could be 5 in Scotland, not sure)   You're quite correct that the older the debt, the more likely the paperwork is missing, but some of mine were very new (2020/21 also) and they couldn't provide the documentation..   Lets start here:   -  lower the pro rata on all to £1 (don't provide any income & expenditure info) -  CCA Request to each company that has bought the debt from OC (the last letter from OC will state they've been sold to xxxx) -  get access to credit file -  Forget your morals, they have none   For those debts already showing in default on your credit file and have been sold, you can stop paying entirely until you receive a complete CCA from them   I'll be back later   BT
    • Just a question out of curiosity. What will happen when the 6 years pass since all this began. By this I mean my moving out of the property and all that has followed? From what I can remember I definitely moved out either May or Jun 2016, as my dob is May and I moved out soon after celebrating it. So what will happen when 6 years pass, could someone please explain? Thank you 😊   
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Very low water pressure for nearly 3 weeks ssw

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Can someone help me please?

We have a problem with very low water pressure for nearly 3 weeks now.

We cant shower, bath wont fill, toilet takes ages to refil after  flush and my washing machine wont fill.

We have 3 adults in the house, myself, my partner & daughter

We are  block of 4 houses.


South staffs water were notified of the prob came out & traced it to the back garden mains of one of the properties, but cant pinpoint which one.


cutting a long long story short, they said they would dig & investigate.

They got us to sign a permission form last week, which all houses did, except next door no 40.

I only found out today that this is why nothings been started yet, as they need the form signed.

Problem is they wont ans the door, ignore notes left.

They dont speak much english.


I suffer health problems and havent been able to get my hair washed for nearly 3 weeks.

I can wash with a kettle of water but i feel so dirty all the time its effecting my mental health now. 


Ive tried citizens advice but i cant get through.

3 of the houses are brought & ours is private rented. 

She said they can force repair tgen charge whoever or all for it, but they are now saying they cant even do that if they dont receive that form from next door.


We cannot live like this for much longer & i dont know what to do

Thankyou for any help you can offer

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I've just been in contact with a friend of mine who works for a different water company.

I've been told that this is not an uncommon problem and it is very difficult to resolve.

What we don't understand is that you seem to be saying that you live in a row of four houses – which I take maybe to be terraced houses. With the problem as you are describing it, we imagined that you would be living in a block of flats served by a single main.

Secondly, apparently all water companies have a database of maps of the main pipework – certainly up to the mains before the supply to the house. If you access the website for your water supplier, you might be able to search that and you may start to untangle a bit of the problem and I think it will help everybody if we can get hold of a plan of the pipework so we can see.

Secondly, you say that the problem is exacerbated by the people next door's who are not necessarily British and who speak very little English.

This suggests to me that they could be of Asian origin, speaking and Asiatic language – but I was suddenly wondering whether they were religious in some particular way.

For instance if they were Muslim, I was wondering whether it might be possible to contact their local mosque/imam and explain the problem to that person and maybe that person would be prepared to visit them and to explain that there was nothing to be worried about.
It seems to me that they need to talk to somebody that they feel they can trust and have confidence in

I don't know whether your neighbours next door's are simply being extremely cautious because of Covid – or maybe they are simply not trusting of a big organisation like the water company – which they probably don't particularly understand – and probably fairly faceless.

Does any of this sound interesting as a way forward?

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Okay I've received it and I've forwarded it to my contact who is on a different water company but may be able to come up with some ideas.

You've given me some details in the email which I think is fine to put up on the forum and I think you should. That is the description of the property et cetera and you may find that somebody else will be able to come and put that information to good use for you.

Obviously keep your actual address details out of it.

So please give as much information as possible.

Secondly, if you have the name of the person who apparently won't give their permission, then maybe you could have a look on the Internet. There are Asian naming conventions – and naming conventions for anywhere else in the world and it might give you a good clue as to some characteristics of their cultural background. If you can identify them as being part of a particular religious community then frankly I would find out where is the meeting centre for that community – Muslims, Sikhs, Buddhist – et cetera and tried to speak to the person in charge there who I'm sure will be very helpful.
These people are very heavily engaged in looking after the interests of the community and so I think this would be a good way forwards.

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Thankyou for helping.


In addition to my post for anyone experiencing similar, we are a row of 4 terraced houses, there is no entryways to the back gardens.

We have 2 main stopcocks on our proprty in the back garden, one serves just this house & the other serves 2 houses to the right. Investigative work was done with a machine that bounces a signal off the undergrond pipes, but as next door has a part plastic, the signal cant go through.

No evidence of water pooling anywhere, so must be underground.

The last house on the row has no water upstairs whatsoever, we, 2 doors up have very limited water, the shower wont work due to no pressure (its stone cold & its a brand new shower)..the bath takes an hour for an inch of water, the toilet cistern drips in after flushing & washing machine wont work, again due to not enough water coming in. The boilor is constantly losing pressure.

Hope this info helps 

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I understand the water company is entitled to disregard the permission of the property holder if they consider it is an emergency. Have you asked the water company why they haven't implemented their emergency powers?

Have you done any research on your neighbours name?

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Initially tbey said they could force repair...but i rang this morning & they said they could but they wont as its just the form they waiting for from nxt door. I asked what happens if they dont sign it & she said they must sign the form before we can schedule the work, maybe i should knock & ask or push  note through telling them to sign

I have but they wont answer as i explained ...i think its really wrong the water board puts it back onto me. As they have more legal power & persuasion than me, i dont want to look like im harrassing them, but obviously i need a water supply.



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I have just caught someone coming out of the house next door, a relative, i run up to the car & told him the situation, i said they must sign the form to get water on, he said they have no water either & will pass message on to his brother, i think they are turkish, or very similar. He spoke some english anyway.

He said water board should tell them not me....this is why i really think that south staffs water should be pushing this

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Well of course he's right. It is the water board who should tell him.

Maybe you should get onto the water board and say that you have spoken to your neighbour and that your neighbour says that they have received any contact about this at all.

Also, is there a Turkish community somewhere?

Maybe you could provide them with a copy of the letter that you have received and try to begin a dialogue with them.

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Contacted water again to tell them i wasnt happy doing the pushing. She went away for 20 mins & come back to tell me their form was recieved 2 days ago! And they will be in touch to say when tbey will be scheduling the work!

Im going to complain about the way this was handled by them.


2 water vans have just pulled up outside. Apparantly there may be a leak 2 houses down now.

Their communication is soo bad, the leak moves with each phone call or visit! 

This is now the 3rd house they have blamed.

I willet you know if anything changes. Thankyou so much for your help

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If you can find out for sure what language your neighbour speaks you could ask the water board to put a copy of the letter and the form through their door in their own language. Utility companies  generally their forms and standard letters available in the main community languages in the area.

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Sounds good although if I were you I would phone the water board and double check that they have received the form and it is now okay to go.

Also, tell them that it is a bit of an emergency and that some people have scarcely got any water at all and they really need to act very quickly

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