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    • The gaming giant is offloading the Venetian in a $6.25bn deal to invest in Singapore and Macao. View the full article
    • ok best shot..   you need to reply to that letter of claim.   for debt covered by the consumer credit act:   send a cca request along with the completed form:   NOTE ONLY USE THE ATTACHED FORM below DO NOT USE THE FORM SUPPLIED BY THE DCA IN THEIR PAP LETTER!! DO NOT USE OR GIVE THEM YOUR EMAIL/PHONE NUMBER. USE ROYAL MAIL 1st class - get free proof of posting from any PO counter   box D tick   I dispute this debt because ..i refer you to our previous communications and my previous respond to your previous Letter of Claim. i am over 50yrs and have deferred as required to meet the age write off.    box I tick   I also require you to supply the following..   All signed agreements Copies All my deferment sent to either yourselves, the SLC or the SAAS to date. Copies of all communications bothways in whatever format to/from Erudio, Capquest, yourselves and Me A copy of the any Default Notices A copy of the Notice of Assignment A complete set of statements detailing exactly how the sum you allege is owed has accrued detailing: All Transactions. Any additional charges, be them by the original creditor or you xxxx the debt purchaser or any predecessor DCA. Details of all contractual interest added by whom and on what date. List of ALL Payments made toward the Agreement   no need to do the financial statement etc anything else or send anything else bar the above do NOT give them your phone nor email PRINT your name never sign the form   staple the £1  PO to the CCA request and send it to the debt purchaser return the completed PAP form below to the solicitors that sent it to you attain free proof of posting for BOTH at any PO counter 1st class mail will do. recorded is a waste of money   reply form PAP.pdf
    • There's more support for many in the Budget, but for some it still falls short. View the full article
    • no you are kidding me...   they can't be that thick surely... could be game over if they've faked it.   can you attach it to a private msg to me please.  
    • The original pdf did bring up txt boxes where my details were, it wasn't as if it was a photocopied document with my details embedded and I do find it awfully convenient it appeared the very next day after the case meeting.   The address was the same as it should have been, but ive only recently moved, this case was already in motion during my move.   Can I then just argue the authenticity of the CCA  at the next meeting? Explain that when put into a editor my personal details and only them pop up as carefully placed text boxes whereas the rest of the form looks photocopied??
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    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 33 replies

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I purchased an item costing approximately £3000 from an online retailer.

The item was sent via Royal Mail Special Delivery.

The item never arrived.

Tracking shows as delivered with a signature and printed name which is not mine.

I informed the retailer and they in turn informed Royal Mail who started an investigation.

 

After the investigation Royal Mail said the item was delivered to a house number opposite me and that I should check with them.

I checked and nothing had been received by that neighbour.

After this the retailer initiated a claim with Royal Mail.

It has been 5 days since then and I have not heard back from the retailer.

 

My question is: Legally, do I really need to wait for the Royal Mail claim?

As far as I see it I have a contract with the retailer.

I have paid them money and they have agreed to provide me with goods.

I have paid my money but not received the goods.

The Royal Mail aspect is nothing to do with me and not my problem.

 

Am I correct in this thinking?
 

If so, what should I do?

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Who is the retailer?  

What was the item?

Where was it sent from and where was it sent to?

How did you pay?

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I’ve omitted these details for now as the investigation is ongoing. I was seeking more general advice as to if an item purchased online is not received, am I as a customer required to wait for the courier to pay up a claim or is that purely the retailers issue? Meaning the retailer should refund me or send me the items I ordered regardless.

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The retailer is immediately responsible. There is no need to wait for an investigation by the courier company

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This is what I suspected. One thing I should say is that I paid via Bitcoin. With this in mind and the fact that I have waited a total of around 10 days now from the expected delivery date. What should be my next course of action here? Should I wait further or contact the retailer asking for a refund / replacement of items I purchased.

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Well I think now you need to give us the information we are asking for so that we can properly advise you.

You asked for general advice before – having given as general information.

Now you want specific advice – in order to do this we need to have specific information

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Yes, I suppose you’re right. I’ll keep it general whilst still answering the questions. The retailer is a precious metals dealer based in London. The item I purchased was Gold. It was shipped within London.
 

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It may be that gold does not come within the definition of goods for the purposes of consumer sale of goods legislation

You will have to do some research on this

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6 hours ago, BankFodder said:

It may be that gold does not come within the definition of goods for the purposes of consumer sale of goods legislation

You will have to do some research on this

 

Where would be the best place to start?

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Blimey, what a worry hope you get it sorted.

 

Here is a similar story here delivered somewhere else  https://tinyurl.com/y2pzq4g9

 

...

Edited by 45002
url as ever
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Please use the quote system, So everyone will know what your referring too, thank you ...

 

 

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1 hour ago, 45002 said:

Blimey, what a worry hope you get it sorted.

 

Here is a similar story here delivered somewhere else  https://tinyurl.com/y2pzq4g9

 

...


Thank you. My situation is different in that I haven’t been scammed. It’s a reputable retailer I purchased from. It’s just frustrating that I’m having to wait to get my money back.

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