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Item Not Delivered


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I purchased an item costing approximately £3000 from an online retailer.

The item was sent via Royal Mail Special Delivery.

The item never arrived.

Tracking shows as delivered with a signature and printed name which is not mine.

I informed the retailer and they in turn informed Royal Mail who started an investigation.

 

After the investigation Royal Mail said the item was delivered to a house number opposite me and that I should check with them.

I checked and nothing had been received by that neighbour.

After this the retailer initiated a claim with Royal Mail.

It has been 5 days since then and I have not heard back from the retailer.

 

My question is: Legally, do I really need to wait for the Royal Mail claim?

As far as I see it I have a contract with the retailer.

I have paid them money and they have agreed to provide me with goods.

I have paid my money but not received the goods.

The Royal Mail aspect is nothing to do with me and not my problem.

 

Am I correct in this thinking?
 

If so, what should I do?

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Who is the retailer?  

What was the item?

Where was it sent from and where was it sent to?

How did you pay?

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I’ve omitted these details for now as the investigation is ongoing. I was seeking more general advice as to if an item purchased online is not received, am I as a customer required to wait for the courier to pay up a claim or is that purely the retailers issue? Meaning the retailer should refund me or send me the items I ordered regardless.

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The retailer is immediately responsible. There is no need to wait for an investigation by the courier company

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This is what I suspected. One thing I should say is that I paid via Bitcoin. With this in mind and the fact that I have waited a total of around 10 days now from the expected delivery date. What should be my next course of action here? Should I wait further or contact the retailer asking for a refund / replacement of items I purchased.

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Well I think now you need to give us the information we are asking for so that we can properly advise you.

You asked for general advice before – having given as general information.

Now you want specific advice – in order to do this we need to have specific information

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Yes, I suppose you’re right. I’ll keep it general whilst still answering the questions. The retailer is a precious metals dealer based in London. The item I purchased was Gold. It was shipped within London.
 

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It may be that gold does not come within the definition of goods for the purposes of consumer sale of goods legislation

You will have to do some research on this

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6 hours ago, BankFodder said:

It may be that gold does not come within the definition of goods for the purposes of consumer sale of goods legislation

You will have to do some research on this

 

Where would be the best place to start?

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Blimey, what a worry hope you get it sorted.

 

Here is a similar story here delivered somewhere else  https://tinyurl.com/y2pzq4g9

 

...

Edited by 45002
url as ever
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Please use the quote system, So everyone will know what your referring too, thank you ...

 

 

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1 hour ago, 45002 said:

Blimey, what a worry hope you get it sorted.

 

Here is a similar story here delivered somewhere else  https://tinyurl.com/y2pzq4g9

 

...


Thank you. My situation is different in that I haven’t been scammed. It’s a reputable retailer I purchased from. It’s just frustrating that I’m having to wait to get my money back.

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