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Parcel2go via small claims, has anyone done this??


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Hi Group

 

Ive just joined, hopefu;;y i can. get some guidance in this matter, as, i've never done this before.

 

Brief history - I used Parcel2go to collect an item, paid the relevant insurance, sender placed the labels on correctly. and packaged very well, above the required level.

 

My parcel arrived as if it had been kicked around a football field, it contained car headlights, not glass, but acrylic lenses, which won't shatter, or crack in transit, i checked the prohibited items list, and, as headlights were not listed, i continued with the purchase.

 

My items were damaged, two important brackets that hold the headlights in place, so, i started a claim....sent pictures of the package, and pics of the damaged brackets, then received this dismissal.

 

We’re very sorry to let you know that we were unable to approve your claim in this particular instance.

During the booking process, we asked you to check your item against the list of items we’re unable to compensate for on our website.

Unfortunately, the item you decided to send appears on our prohibited items and no-protection list, which means we’re unable to compensate you for damages to this item.

 

 

Vehicle Parts - Large Vehicle Parts Including Vehicle Panels, Spoilers, Doors, Bonnets, Bumpers, Carbon Fibre, Engines, Any Car Parts Containing Oil Or Liquids, Airbags, Steering Wheels Containing Airbags, Seatbelt Tensioner Etc.

 

No mention of headlights, the package was fairly small, like two boxes of trainers, so, hardly a large item.

 

Now, ive started a money claim, but, that's where my knowledge ends, i can't even find the correct address to send the recorded letter to, has anyone else had similar dealings??

 

Be much appreciated, and, forever in this groups debt.

 

Kindest Regards

 

Darren

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i have moved you to the postal forum.

 

there are 100's of claim s here.

most succeed

 

Postal and Delivery Services - Consumer Action Group

 

.

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Please start reading around the Hermes and P2G threats on the sub- forum. There's lots of material here and it's important that you go through them and understand the principles which are recurring all the time. There are huge number of similarities.

Once you've done that, you will understand the basics of what needs to be done. And we will help you.

You will need to give us a bullet pointed chronology what has happened including values, whether you are insured, et cetera et cetera.

It would be nice that you deliver us the whole story without us having to follow up with too many questions.

Start off by reading around

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Hi LJ,

 

Yes, you should do as BFodder suggests - post up a bullet point chronology giving date and brief narrative for each event in the process, including values.

 

And you should also take your time to read other similar threads, to see what has happened with other cases.

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Well I've looked through your post again and am afraid I don't see any mention of dates, values, what you have done so far about it, who you have complained to. You also haven't told us who the carrier was because P2G are simply the brokers.

It will be helpful if you would simply set out your story as asked in the request I made you 12 hours ago and then we can move this on.

Also, do I take it that you have now completed all the reading of the threads in the sub- forum that I referred you to?

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