Jump to content


Sky Mobile Refusing to Repair/Replace Tablet


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 117 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hello,

 

I purchased a 4G/WiFi Apple tablet from Sky Mobile under a credit agreement about 18 months ago.

There is no mobile contract associated with the device, just a  sim-free device supplied under a credit agreement.

 

A fault has developed with the “lock switch”. Basically won’t work unless you press it REALLY hard.

 

I contacted Sky mobile to discuss repair or replacement.

They said, “As it’s outside of the manufacturer’s 12 month warranty, we can fix the fault, but you would be charged for it”.

I told them that I disagreed and referenced the Consumer Rights Act 2015, I also referenced a document provided by Citizen’s Advice Bureau that stated they are responsible for sorting it out.

 

The call went no further and the agent did not want to concede.

I am waiting for a call back from a “manager”, as I escalated the call.

 

Just looking for advice on what to do, or say next.

 

 p.s. the fault is definitely not the result of damage. The device is well-cared for and has never left the house.


Thank you in advance!

 

Edited by foxy2104
Link to post
Share on other sites

does the credit agreement and who with specifically mention the device?

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites
2 hours ago, dx100uk said:

does the credit agreement and who with specifically mention the device?

 

Yes, clearly states iPad Air 3 Silver 64GB on the CA.

Lender: Sky UK Ltd

Link to post
Share on other sites

Then its their device and under cra its their problem to have one try at repairing it

Should that fail then the item could be rejected totally and the agreement cancelled .

 

you should write to them putting them on formal notice

 

if all that fails you also have section 75 of the consumer credit act

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites
9 minutes ago, dx100uk said:

Then its their device and under cra its their problem to have one try at repairing it

Should that fail then the item could be rejected totally and the agreement cancelled .

 

you should write to them putting them on formal notice

 

if all that fails you also have section 75 of the consumer credit act

 

According to the legislation: Section 75 will not apply if the lender is also the supplier.

 

When they call me (or I inevitably contact them), what should I tell them if I want them to address their repair, as owners of the asset under CRA?

 

Regarding the formal notice, please could you point me in the direction of how to execute this properly (assuming there is resource available on the forum somewhere)?

Link to post
Share on other sites
  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...