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By Bazooka Boo · Posted
I can't really add anything to the advice DX has already said, except that where this particular government dept is concerned you MUST MUST MUST keep EVERYTHING they send you and vicky vercky. Whenever you send them anything in the post ALWAYS obtain ''proof of posting'' which is free from the PO counter. If you can record your phonecalls with them then fantastic, if not ensure you get their details, time of call, and department they are calling from. If you are uncomfortable discussing anything over the phone with them, then simply tell them that your preferred method of communication is in writing only, and they WILL accept this. -
By Mickymetal · Posted
Many thanks for coming back so quickly. Just to get things straight in my own mind, the sequence of events now is: 1. Send UPS a letter asking for payment for the undelivered parcel and giving them 14 days? 2. Await their response. 3. Dependent on their response send letter of claim? 4. Await outcome and then commence County Court proceedings? Thanks Mike -
By brassnecked · Posted
No they will cobble up some rebuttal and concoct signs -
By Badgergirl25 · Posted
UPDATE: Email and SLC statement received today... Good morning Madam, Please find attached statements provided by our client. Should you have any queries please contact us within the next 7 days. Kind regards Sylwia Wegrzynowska Officer drydensfairfax solicitors Email [email protected] Fax +44 (0)113 823 3898 student loan edited.pdf -
they must hold the data to prove their claim of TC over payment and ofcourse it must be correct!! if you use our enhanced google search box on this page (i think still) type in HRMC tax credit over payment or like words there are numerous stories here from others inc those that prove they had no data and the issue was latterly sorted in their favour. just be aware that yours is not too historic so they probably will have the data but check the figures are correct and your pers data like income etc is correct for that time, we often find they were not aware of XYZ from you and that changes their conclusion. dx
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Our picks
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Hermes - destroyed item as it was "damaged"- **Judgment for Conversion of destroyed item. **WON**
hellothere124 posted a topic in Postal and Delivery Services,
Ebay Packlink and Hermes - destroyed item as it was "damaged". https://www.consumeractiongroup.co.uk/topic/430396-ebay-packlink-and-hermes-destroyed-item-as-it-was-damaged/&do=findComment&comment=5087347-
- 32 replies
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Post in Bailiffs in at BBC obtain 7 years interest on overpayment of TV licence
Its WAR posted a post in a topic,
I sent in the bailiffs to the BBC. They collected £350. It made me smile. -
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Post in Court Claim Against Hermes - item sent via Packlink was lost/tampered with **WON at mediation full amount **
jj58 posted a post in a topic,
Hi @BankFodder
Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
So I issued the claim on day 15 and they requested more time to respond.
They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
I opted for mediation, and it played out very similarly to other people's experiences.
In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them.
In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
Many thanks, stay safe and have a good Christmas!
Picked By
BankFodder, -
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***Hermes and mediation hints ***
BankFodder posted a topic in Postal and Delivery Services,
Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003- 1 reply
Picked By
BankFodder,
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