Jump to content


  • Tweets

  • Posts

    • piers setting himself up for an early start on his show on one of Murdocks new already approved UK faux news channels   https://www.independent.co.uk/arts-entertainment/tv/news/piers-morgan-gmb-meghan-markle-alex-beresford-b1814352.html
    • Exactly BF. Barclays Partner Finance at their Head Office are the people I would expect to issue to. But I am asking here whether anybody thinks I should actually be issuing to them or to the parent bank (Clydesdale who own BPF, or Barclays who own Clydesdale? 
    • Well I'm just butting in on this thread and I don't really know at all what's going on – but what I am certain of is that if you decide to take a legal action against somebody – it means that you have a plan to do so. This means that you understand the route, the threat you are going to make, what you are asking for, and when the deadline for the threat has expired then issue the action – no delays, no discussion – nothing. So I understand here that you not even sure who you are going to sue. This means that effectively you may not even have sent your letter of claim to the correct party.
    • Yes BF. I was about to issue that evening before I wondered whether the summons should actually be issued to them (Barclays Partner Finance at their head office) or to Clydesdale who own them? Or even to Barclays  as the owners of the groups. Thing is, I will issue as soon as I know and they have had a few more days grace if they think an NBA during Covid should allow more time.  
    • Johnson and Gove must think that Scottish independence is a certainty and Irish reintegration in the EU very likely - and they dont give much of a monkeys about wales Knowledge of Scotland not essential for government’s new ‘union unit’ jobs https://www.independent.co.uk/news/uk/politics/scotland-uk-union-unit-jobs-gove-b1800250.html   "The job ad at Michael Gove’s department demands candidates “demonstrate good political judgement” and have the “credibility to build a strong network of relationships across Whitehall”. " "However, it states that “understanding of policy issues relevant to Scotland, Wales and Northern Ireland” is only “desirable”"
  • Our picks

    • Ebay Packlink and Hermes - destroyed item as it was "damaged". https://www.consumeractiongroup.co.uk/topic/430396-ebay-packlink-and-hermes-destroyed-item-as-it-was-damaged/&do=findComment&comment=5087347
      • 27 replies
    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
        • Haha
        • Like
    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
  • Recommended Topics

New sim sent but never received.


Recommended Posts

 last year I had Vodafone pay as you go. And I wanted to switch to VOXI. 

i call up and the guy says you need a new SIM card and when you get it put it in your phone and call us to get you on voxi.

 

no sim arrives I think it’s been xed.

 

Then I get a bill for four month line rental.

I call up and even though I never got the sim and it was never activated.

I have to pay £240 early termination fee plus back line rental. 

 

 is there a contract if the sim is not received and is never connected to the network, just to be clear this is a sim only thing. No new phone.

 

any help please?

 

thanks

Link to post
Share on other sites

Maybe you could tell us what VOXI is and also what xed is.

Did you know them at all to the fact that you hadn't received the Sim card?

Also, you should send them on SAR.

 

Link to post
Share on other sites

Sorry. Xcd short for cancelled and VOXI is a Vodafone subscription that was only available to students.

 

I was paying £10 per month on pay as you go for less data and text.

VOXI was offering 12gb plus unlimited talk and text for the same price.

 

I originally called to get a VOXI sim.

I asked if I needed to order a new sim then get it set up on VOXI then cancel my PAYG account and transfer my old PAYG phone number to the new VOXI sim card.

 

At first he said I’d need a new site and that it would be 24 months contract but that I could then transfer the account to the VOXI service, owned by Vodafone.

 

However, after he ordered the sim he said that actually I could just transfer the PAYG sim straight to VOXI and keep my old number.

 

I said that would be great.

I assumed that there would be no new sim since it was clear that I didn’t need it now.

 

But he didn’t cancel the new sim.

They say they posted it bu I never got it.

 

I assumed that it was all ok.

I wasn’t expecting the new sim and no new sim arrived.

I was happy. 


then about two months ago I got a bill.

I tried the online chat to resolve it.

I was on for hours being passed from person to person. 


like I said I have a brain injury and when I get stressed or tired I can think.

 

However, they eventually transferred me to someone who could help and he dropped the chat as soon as I said hello.

 

Faced with the prospect of starting again I decided to wait. But of course I have short term memory problems and forgot all about it till today.

 

today I phoned and it was the same run around. After 2.5Hrs I was advised by a really nice lady to call customer complaints as they have the ability to cancel the account if they want to.

 

I was told to wait a while to make sure that all the notes on my account were upto date.

 

I came on here to see if I can get any advice/help before I call customer complaints. And now to you.

 

Thanks for reading my post and responding.

I’m sorry it was not clear

. I am getting tired now and I make mistakes when I’m tired.  

I did repeatedly tell them I didn’t get the sim and they offered to send a replacement one free of charge. But not to cancel the account.

Link to post
Share on other sites

They cant charge cancellation fees anyway.

 

Our expert we have will pick this up soon.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

Thanks. It's still rather difficult to understand.

You had a pay as you go Sim card with Vodafone
they offered you a different deal VOXI which you accepted and you were told that it would need a different Sim card.
You are told that the new account would keep the same original number
They said that they were sending you the Sim card – but it never arrived
meanwhile you kept on using your original pay-as-you-go account with your original number
you then discovered that although you weren't paying for the new Sim card, they were billing you for it

so in effect the situation is that you have been paying for a pay-as-you-go Sim card and in parallel with that, Vodafone say that you have been committed to a contract for a second account VOXI – in addition to the pay as you go account.
Is this all correct?

Does the VOXI account have a different phone number?

 

Just to add a question –

Also this you are paying your pay-as-you-go Sim card fees – correct?

Link to post
Share on other sites
  • 1 month later...

Hi, I’m sorry I haven’t replied sooner and that I wasn’t clearer. The situation is this. 
I had a pay as you go sim and wanted to change to a VOXI pay monthly account.

the guy on the phone said I’d need a new sim that would be a standard pay monthly sim. He told me that once I got the sim then I could call and have it put on a VOXI account. So. I agreed but at some point in the,long conversation after he ordered the new sim he said that infact I didn’t need a new sim and could just change my pay as you go sim into a VOXI sim.

so he did that.

I assumed that that was the end of the matter. I had done what I set out to do. And didn’t think about the ‘new’ sim because it was not needed. I assumed he had canceled it because it was not needed.

then in January I get a letter saying I was behind on my phone bill.

so I called them and that’s when I found out the ‘new’ sim had been ordered but never arrived .

Link to post
Share on other sites

I understand that you may have suffered an injury and that you have memory problems. Obviously is not a good situation.

However, you have to engage with this thread closely if you want to make headway. It is difficult for us to take an interest and then find that there is no contact for two months and then we have to start again refreshing our memories and being enthusiastic about supporting you.
If your lack of contact is because of a memory problem then I think that you probably should make a note on a Post-it or something and put it in a prominent place so that you can remember to get back to us.
It is very important for you – because you can be certain that the one people won't forget are Vodafone and eventually their debt collectors who will start to put pressure on you and start to make your life very uncomfortable indeed.

I see that back in January I advise you to send Vodafone an SAR. Have you done this? It is an essential step.

Also, as a matter of interest are you still with Vodafone? I'm afraid Vodafone are a very troublesome company. They are very inefficient – the only thing they seem to be really good about is about debt collection. There are extremely poor at dealing with problems when things go wrong.

The one company we haven't had any complaints about so far is GifFGaff and they offer month by month no contract Sim cards. In effect they sent Sim cards out like confetti and no contract is ever started until the Sim card is actually activated in a telephone. This means that there can be no mistake and no commitment until you have actually made the choice to open your phone, put the card in and then to switch on the service. Even then, you are only bound for a month and then another month and then another month and another month – but you choose.

As I say, we've had no complaints here.

Have you sent Vodafone the SAR?

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...