A shade Greener boilers refuse to mend boiler

[Seduraed 0]

I have had an ASG (A Shade Greener) boiler fitted for the last ten years .

 

Recently the boiler started leaking.

 before I called their engineer ~I had the system power flushed as had been requested by ASG.

 

The engineer stayed for about 10 minutes and stated that the flush had damaged the boiler.

 

However both the flush engineer and an independent Gas engineer that I consulted have stated that the flush could not have the damage.

 

ASG refuse to engage  with me.

 

Because I have three vulnerable adults in the property and no heat or hot water  i have to borrow money to get the boiler replaced.

Do I have any recourse?

[dx100uk 9,543]

ASG are a terrible company regardless, but no i don't think you have any recourse toward them no unless yo can prove fault with the boiler  which is now 10yrs ols and well outside any guarantee i expect, even with the manufacturer?

 

has the boiler been regularly serviced etc etc, looks like your contacted ASG after it started leaking and they advised a power flush for a leak?

then  an eng said that was what has caused it?

 

can you clarify your story please

 

[Seduraed 0]

The boiler had started losing pressure.

I was getting concerned about it.

ASG sent me a letter saying that to keep the warranty valid I needed to power flush. 

 

On the morning of the power flush the boiler failed completely and I turned it off. 

The flush technician decided not to flush through the boiler as he was unable to get it to work and reported it as leaking. 

I then got ASG to come out the next day.

ASG refused to mend the boiler stating that the power flush had damaged it. 

 

I have spoken to the flush technician who has explained he did not flush hot.

He has done power flushes for many years and has never seen the damage alleged caused by a power flush. 

 

An independent gas safe engineer has also stated that the damage could not be caused by a power flush. 

The boiler was maintained annually by ASG according to the contract.

It includes a fifteen year maintenance contract. 

 

I was going to sar them and try going either via the FSA or possibly court. 

[dx100uk 9,543]

right that makes more sense now.

 

but lets be clear here...there is an existing warranty?....

and you are not confusing this with a 'service contract' , which they signed you up to, ?

 

it appears ASG are doing their usual crap then by claiming the failing boiler , of which they were aware of an issue by letter, was caused by a power flush.

 

 

[Seduraed 0]

The boiler had started losing pressure.

I was getting concerned about it.

 

ASG sent me  a letter saying that to keep the warranty valid I needed to power flush. 

 

On the morning of the power flush the boiler failed completely and I turned it off. 

 

The flush technician decided not to flush through the boiler as he was unable to get it to work and reported it as leaking. 

 

I then got ASG to come out the next day. ASG refused to 

 

I had the power flush done before calling ASG.i

 

The technician doing the power flush could not get the boiler to fire up. He took the front off the boiler and noticed that there was water in the boiler and a leak. This was included on his report.

 

Despite this they are claiming the damage was caused by the flush

. I have forwarded the letter to the technician and he has agreed to make a formal report. 

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