Ee boku gambling and massive phonebills lead to default

[h0tsh0t87]

Hiya 

 

I don't know.if this is something this forum can help me with.

 

  I had a account with ee and for 2 years everything was great.  Then I got a hard period in my life and got addicted to gambling which I funded by topping up through my.phone credit through a feature called boku. 

 

My phone bill went from £40 a month to £700-1000 .

Every month my phone would be disconnected I would phone them.to reconnect a extra few days pay my bill . And then use the phones to deposit another £700-£1000 .

 

This happened for nearly a year . Finally one of their agents realised there was a issue and blocked any 3rd party payments . 

 

But due to this I wasn't able to pay my bill and I.was disconnected and contract terminated and a default if £2300 added to my.credit file . 

 

I contacted them.at the time to.say I think that was unfair.and they should have spotted there was a issue especially as my phone bill went from £440 a year to around £10k for a single phone line . But they refused to take any responsibility and said it's not up to them to.look for problem gamblers 

 

I'm looking to.get the default removed any advice 

[dx100uk]

Sorry but i believe they are quite correct sadly.

you might have a route through the responsible gambling criteria on boku though that they must abide by