Smart ANPR PCN - Faulty Machine - Bell Centre Melton MowbrayParking Ltd

[LestahLass 0]

This morning I received a letter from DR+ demanding £170. The date of parking charge was 23/10/20. The letter says they have 'traced' me to this address because letters sent by Smart to the address the DVLA hold for me, were not answered.

 

At this point I should point out I moved from Surrey to Leicestershire in 2018 and I registered a change of address with the DVLA. My driving licence is this address and though I have been unable to find it today, I am pretty sure I would have changed my address on my V5.

 

Now, I can confirm I was at the car park when they said and yes, no payment was made because despite trying several times, the one and only machine said "Cancelled. Printing error". I know because I photographed it, just in case.

 

I gather I ignore this demand but I have never had a parking problem so I would be very grateful if you could advise me of my next move please.

 

 

DR+ demand + Machine pic.pdf

[dx100uk 9,648]

please complete this

Have you received a Parking Ticket? - Private Land Parking Enforcement - Consumer Action Group

and post up all letters in/out bothsides to one multipage PDF

 

read our upload guide carefully

 

 

[LestahLass 0]

Ok thank you DX. Will get that up tomorrow. 

 

I used to be Vamps 

[dx100uk 9,648]

i Still use the spreadsheet s dear girl..

[LestahLass 0]

Brilliant  

[FTMDave 644]

Well done on taking the photo - fantastic work!

 

That will be curtains for the fleecers.

 

Don't worry about DR+, they have no power to do anything.

 

I'm just concerned about Smart potentially having the wrong address, and that later down the line they could issue a court claim and win by default, as you'd know nowt about it.  How about writing a simple two-line letter to Smart quoting their silly invoice number and informing them of your new address?

 

 

[dx100uk 9,648]

6 hours ago, LestahLass said:

I am pretty sure I would have changed my address on my V5.

 

 

better get up on DVLA site and check then. 

[LestahLass 0]

Sorry both for lack of response by me. Bad week as anniversary of Mum's death. I will upload all files tomorrow. Also had a second letter from DR+ yesterday.

Thanks both for your replies 

[LestahLass 0]

1 Date of the infringement

23/10/2019
 

 

2 Date on the NTK [this must have been received within 14 days from the 'offence' date]

No idea on original but Debt Recovery Plus states their notice is 07/01/2021
 

[scan up BOTHSIDES as ONE PDF- follow the upload guide]

please do not put JPG Picture files into your post

 

3 Date received

11/01/2021
 

4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [Y/N?]

Back of letter mentions it.
 

5 Is there any photographic evidence of the event?

Photographic evidence I went in and out of the car park, also I have evidence the payment machine was not working.
 

6 Have you appealed? [Y/N?] post up your appeal]

No as didn't know I had it.
 

Have you had a response? [Y/N?] post it up

n/a
 

7 Who is the parking company?

Smart Parking Ltd

 

8. Where exactly [carpark name and town]

Bell Centre Melton Mowbray
 

For either option, does it say which appeals body they operate under.

Not been given the option
 

There are two official bodies, the BPA and the IAS. If you are unsure,

please check HERE

 

If you have received any other correspondence, please mention it here

Second letter demanding payment by 29/01/2021

 

 

Parking.pdf

[LestahLass 0]

On 11/01/2021 at 23:14, dx100uk said:

 

better get up on DVLA site and check then. 

Can't get through to the DVLA, going to try again

 

[LestahLass 0]

Still can't get through trying to speak on chat but every time they pass me on and I never get to speak to anyone and it times out

 

[FTMDave 644]

Send Smart a two-line letter informing them of your new address.  It will save you from the threat of a backdoor CCJ later on.

 

As for DR+, just laugh at their standard letters.

[LestahLass 0]

Thanks Dave