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    • I have done so now I will see what they say.
    • Hi all,    So long story short, I have just received a notice of debt recovery in the post from dcbl. I opened it because it was addressed to Mr. so and so (my surname but for both first and last name) for an unpaid parking charge that was given back in 2017. I looked up the number plate and the car was actually my mothers car, same initials but different addresses. I think they may have chanced sending it to my address as this is the first time I have received any letter of the sort.    Should I call them and tell them this isn't the right address or just ignore it.    Thanks.   
    • Thanks dx100uk - I'm not sure what the council will do next so will wait and see and update later if there are any developments. Thanks to all on the site for the advice. This has been hanging over my head for so long - wish I'd done it sooner.  
    • You can't really legislate for what may or not happen....get the credit and then see what transpires.   Andy
    • Don't worry about it. Hermes try to wriggle out of every piece of obligation that they have. As soon as you put your parcel into the care of Hermes, it is up to them to look after it and if they are careless or if there staff are criminal – then it is up to them to deal with the problem. They can't pass the buck onto their customers. Can you tell us more about the dates, what it was, value – et cetera. Have you got a formal rejection of your claim from Hermes on the basis that it was stolen? Please could you post up in PDF. If you have some other notification from Hermes that it was stolen from the van then please can you post that up in PDF format. We would love to see it. Spend some time reading around a good dozen or so of the Hermes threads on this sub- forum so that you understand how it all goes. You're pretty well guaranteed to get your money back – but Hermes as usual will spend more than the value of it trying to block you. I don't know what Hermes business model is but it makes no economic sense to me to spend so much time trying to deprive their customers of what they are entitled to along with the reputational risk. Once you have read around the Hermes stories and also once you have read about how to bring a small claim in the County Court, come back here and we will take you through it.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
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      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
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      • 31 replies

Smart ANPR PCN - Faulty Machine - Bell Centre Melton MowbrayParking Ltd


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This morning I received a letter from DR+ demanding £170. The date of parking charge was 23/10/20. The letter says they have 'traced' me to this address because letters sent by Smart to the address the DVLA hold for me, were not answered.

 

At this point I should point out I moved from Surrey to Leicestershire in 2018 and I registered a change of address with the DVLA. My driving licence is this address and though I have been unable to find it today, I am pretty sure I would have changed my address on my V5.

 

Now, I can confirm I was at the car park when they said and yes, no payment was made because despite trying several times, the one and only machine said "Cancelled. Printing error". I know because I photographed it, just in case.

 

I gather I ignore this demand but I have never had a parking problem so I would be very grateful if you could advise me of my next move please.

 

 

DR+ demand + Machine pic.pdf

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please complete this

Have you received a Parking Ticket? - Private Land Parking Enforcement - Consumer Action Group

and post up all letters in/out bothsides to one multipage PDF

 

read our upload guide carefully

 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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i Still use the spreadsheet s dear girl..

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Well done on taking the photo - fantastic work!

 

That will be curtains for the fleecers.

 

Don't worry about DR+, they have no power to do anything.

 

I'm just concerned about Smart potentially having the wrong address, and that later down the line they could issue a court claim and win by default, as you'd know nowt about it.  How about writing a simple two-line letter to Smart quoting their silly invoice number and informing them of your new address?

 

 

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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  • dx100uk changed the title to Smart ANPR PCN - Faulty Machine - Bell Centre Melton MowbrayParking Ltd
6 hours ago, LestahLass said:

I am pretty sure I would have changed my address on my V5.

 

 

better get up on DVLA site and check then. 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 2 weeks later...

1 Date of the infringement

23/10/2019
 

 

2 Date on the NTK [this must have been received within 14 days from the 'offence' date]

No idea on original but Debt Recovery Plus states their notice is 07/01/2021
 

[scan up BOTHSIDES as ONE PDF- follow the upload guide]

please do not put JPG Picture files into your post

 

3 Date received

11/01/2021
 

4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [Y/N?]

Back of letter mentions it.
 

5 Is there any photographic evidence of the event?

Photographic evidence I went in and out of the car park, also I have evidence the payment machine was not working.
 

6 Have you appealed? [Y/N?] post up your appeal]

No as didn't know I had it.
 

Have you had a response? [Y/N?] post it up

n/a
 

7 Who is the parking company?

Smart Parking Ltd

 

8. Where exactly [carpark name and town]

Bell Centre Melton Mowbray
 

For either option, does it say which appeals body they operate under.

Not been given the option
 

There are two official bodies, the BPA and the IAS. If you are unsure,

please check HERE

 

If you have received any other correspondence, please mention it here

Second letter demanding payment by 29/01/2021

 

 

Parking.pdf

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Send Smart a two-line letter informing them of your new address.  It will save you from the threat of a backdoor CCJ later on.

 

As for DR+, just laugh at their standard letters.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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