Issues with stockport car supermarket and Car Financed by Moneybarn

[Reddevil1969]

I'm having issues with moneybarn hp company

 

car I bought 4 months ago has a few issues I bought up with garage I bought it off but not response 

I notified them 2 days after receiving it but now I complained to moneybarn

 

they have sent a independent motor examination out

he agreed the car is faulty but its occurred since I have the car wear and tear so not willing to help advise please

[dx100uk]

hi i've moved you to the moneybarn forum.

 

if you reported the issues to the dealer (who is please?) the issues within 2 days of you receiving the car then there is noway they can be deemed wear and tear by anyone.

 

under the consumer rights act within 30days of receiving the car you can totally reject it for a full refund no quibble under not fit for purpose.

 

as for moneybarns part in this, it's their car, the faults were reported correctly, they can't refuse and ofcourse you could also invoke section 75 of the CCA.

 

dx

 

[Reddevil1969]

Thank you

it wasn't until November I notified hp company cause I was still awaiting reply from garage

 

they say they will pay towards the water leak in the boot but not the mechanic issues

 

I'm loosing coolant from the expansion tank and the  car then goes into limp mode once I go over 3000 RPM with engine malfunction lamp...please service now

 

once car is hot it won't fire up right away and you can smell fumes 

[dx100uk]

do you want to keep the vehicle if it is repaired?

 

[Reddevil1969]

Yes if all jobs were done I keep it I was a bit silly really I should of looked into the focus in more detail it has lots of common issues 

[dx100uk]

well the rest can't be W&T as you only had the car 2 days, so pull moneybarn up on that one.

remind them the vehicle was reported faulty within the 30 days short term right to reject and that they have one chance to repair under CRA, should the car still not be fit for purpose you are entitled to reject the vehicle,

 

[Reddevil1969]

OK thank you so much for your help I keep you updated 

[dx100uk]

DON'T let moneybarn dictate what happens.

they haven't a clue what they are supposed to do and always make up their own rules.

they have been fined numerous times by the authorities FCA/FOS for not treating customers fairly.

 

 

[Reddevil1969]

OK if I don't get the problems rectifyed or car taken back what's my next steps I've not driven the car for a month incase I cause more damage I'm still keeping up the payments on the vehicle obviously 

[dx100uk]

you formally reject the vehicle

[Reddevil1969]

Emailed moneybarn again either to repair the car so it's fit for purpose or take car back still waiting a response all this is costing me money I have no car to use and its really making me depressed and low 

[dx100uk]

you didn't name the dealer either,

 

one of many you should read upon how to correctly  deal with these things

 

Problem with moneybarn and car purchased from dealer, any advice please? - Moneybarn Issues - Consumer Action Group

 

[Reddevil1969]

Dealer was stockport car supermarket they just not answering my emails 

 

Yeah looking at problems with moneybarn same motor inspection firm ace and same customer service name from moneybarn not got a customer service at all 

 

Read up complaints on moneybarn they not the best at responding or resolving issues not a quick fix my case not 

[Reddevil1969]

Any more advise I'm waiting on decision off ace examination report see if they change their mind on wear and tear

 

moneybarn told me to stop asking for updates and wait for them to contact me

bloody nerve they've got i have a car outside that can't be driven and paying for it for no fault of my own

 

leasing a car to get me to work and back 

[dx100uk]

moneybarn could be held liable for your lease hire costs

[Reddevil1969]

Dont have much hope I sent ford's the vehicle report they said  it could mean a new engine but they can't tell until they exam the vehicle its self costing £195 

[dx100uk]

not your problem it's moneybarns car .

 

pers i'd be writing (by royal mail) to moneybarn stating

 

to date hire car cost have cost £xxxx, 

this is increasing by £xx each XXX (time period)

 

i hold you responsible for the return of these expenses and will if necessary issue a court claim against you to do so.

 

the outstanding issues with the car under the consumer rights act cannot ever be deemed as wear and tear as the faults were and the faults were reported to the dealer within 2 days of attaining the car.

 

 

 

[Reddevil1969]

Thank you 

[dx100uk]

somehow it seems to have been cut off....

 

to make my position clear..

 

the faults were reported to the dealer within 2 days of myself actually having the car

the dealer repeatedly refused to engage.

 

since that date having been told to not drive the car due to the worry of damaging the vehicle further i have had to hire a car to commute to my employment.

 

i am willing to accept the car back IF all the faults are repaired and my hire costs are refunded together with payments that have been made to yourselves since i have been unable to use it.