Nationwide upheld complaint - should I still take to FOS for interest?

[Roctiv Werdlem]

Hi,

 

To cut a long story short, I entered into a DMP back in Autumn 2014 and Nationwide was one of my creditors.

 

They issued a default notice but never actually defaulted the account. Instead, until 2017 they just recorded late payment and AR markers. From 2017 when I stopped my DMP,  they resumed charging interest.

 

I recently complained and they have agreed that my account should have been defaulted in 2014, and will update the CRAs accordingly so the debt will now drop off my file. They also agreed to refund all the interest from 2017 which was over £900 and also offered a compensation payment on top. 
 

Now, had I taken this to the FOS and it had been upheld, I suspect they would have awarded 8% interest on top as is standard for many of their judgements.

 

I asked Nationwide to consider making an additional payment for interest but they refused.

 

My question is should I persue this with the FOS or should I just accept what I’ve been given and leave it? 

[BankFodder]

If they paid you the interest that you are seeking, what would it amount to?

[Roctiv Werdlem]

By my rough calculations, about £75

[BankFodder]

Well I think you can be certain that the FOS probably won't award you anything – although if you want to make trouble then why not because it won't cost you anything. I think it costs the bank about £400 for every complaint which is heard by the FOS – so they may consider it prudent to pay you out rather than to go ahead with the complaint.

On the other hand, banks don't seem to make rational decisions like this when trying to crush their customers.

I was going to suggest that you could think about a small claim for unfair treatment – but for £75, it may not be worthwhile and you would be risking a claim fee.

Put it to the FOS – why not. You have nothing to lose

[dx100uk]

yes you've not raised a claim yet, so can't hurt you.

send them everything.

[Peterbard]

 I have seen many of these cases over the last year or so, mainly Vanquis but now other dca and credit providers. 

When taken to the ombudsman the response is that legally the creditor has done nothing wrong, however they have agreed to

..., then they give the scenario seen here.

 

This pactice is wrong for many reasons but it seems the creditors will continue to pursue this course, until there is some positive ruling on the matter. 

Which is why they relent from their initial bullish responses should the customer look like he is taking it to court.

 

 

 

[Roctiv Werdlem]

Thanks for the replies.

 

I’ve made it clear to Nationwide that I intend to persue this with the FOS, and have asked them to send me all the statements since they resumed charging interest for my calculations.

 

As my account is now closed I no longer have access to them online.

 

In my polite but firm response to them, I have indicated what my rough calculations are in the hope that they may decide to offer me that without the need to go through the FOS process.