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    • @Tom Price   Thank you for your note, which is very helpful.   Did VCS cite the following cases?   1. VCS v Ward 2. Semark Jullien   VCS threw the two cases to me in the last minute at my previous hearing. The judge accepted the extra WS and adjourned my case for me to read/defend it. My case is going to be held on 30th March.   Thanks!      
    • Hi,   So, I received a letter today from a debt collection law firm threatening CCJ action on behalf of Volvo/Santander for a voluntary termination of a vehicle. (I did request Volvo/Santander that a complaints procedure be started as I think the terms of the contract were miss sold but alas, they ignored me and went straight to CCJ action via a debt collection law firm!).   I digress, anyway, so the letter was addressed to me, it included my original signed contract, but, there was another document inside. This document was another hire contract with some other person details on it!   It includes:   Their full name Their address and postcode Their handwritten signature Their email address Their mobile telephone number Their debt amount Their vehicle registration    Is this a breach of the data protection act? On the flip side, my details could be in the hands of someone else, who knows?    What should I do now, is this a trump card that I could use if this matter does actually go to court? I did intend to argue against this debt in the first place.   Any advice on this would be most grateful!   TIA         
    • Hi guys   I received a county court claim form on Thursday dated 18/02/2021 saying that the claimant (CABOT FINANCIAL (UK) is claiming for the sum of £2140.14 on behalf of  NEW DAY LTD RE MARBLES. but it requests all documents to be sent to MORTIMER CLARKE SOLICITORS.   Now i think i did have a marbles card a while ago although my partner says that that was a capital one card.   But either way i don't like the idea of these parasites chasing me for money for a debt they probably bought for £10.    From looking around here it seems that i should be sending them a CCA request and a CPR 31.14.   I've bought a £1 postal order.   Is there anything else i need to do?   Thanks for any help given
    • Yes that is an absolute must. Generally the Council has no wish to see people committed to prison for Council Tax debt. They want to see the debt recovered where it is properly due and the debtor has the ability to pay. If he hasn't that ability they will take into account the debtor's financial situation and make any arrangements they can. But only a court can remit some or all of the debt. The more you engage with the Council the easier this will be.
    • I think you'd need to have formally noted you were working under protest at the time. 
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    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
      I opted for mediation, and it played out very similarly to other people's experiences.
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
      Many thanks, stay safe and have a good Christmas!
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 33 replies

Hermes agreed to refund, but 2 months later, no payment

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Hi all,


I'm not sure how to proceed with Hermes not refunding me for a lost package.


I returned a pair of sunglasses to M&M Direct via their returns system with Hermes at a cost of £2.99.  The item was tracked as far as being picked up from the drop off point and then nothing (I suspect stolen). Hermes after 6 weeks of emails said they would compensate a total of £52.99. I questioned this as the glasses cost £69.99 and there was nothing obvious about £50 liability only. Anyhow, I gave them my account details where to transfer the money. 7 weeks later, there is still no payment. I have emailed them (calling them goes nowhere and costs a fortune), I got one response saying it was my fault for not reading their T&C's as to why it was only £52.99. I have repeatedly asked for them to refund me. But I have not even had a response from them for almost a month. I would at least like to get some money back from them.


Many thanks.



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Well you've been here since 2009 and I don't understand why you didn't come to us before.

I also don't understand why you didn't simply make a claim against the retailer – and you could still do this.

I'm assuming that you bought these sunglasses online and that you were returning them within the distance regulations cooling off period. Is this correct?

Having used their own system for returns – and presumably having an RMA number as well, they are entirely responsible. How did you pay?

Secondly, if you want to proceed against Hermes instead – then this is absolutely fine as well – and there is no need to accept the reduced settlement. You can proceed for the entire figure.

You say that Hermes agreed to compensate you. You have this in writing? Please could you post it up here in PDF format

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Hi there,


I was making progress with them up until before Christmas, then Christmas happened and work was very busy on the run up to Christmas.


The sunglasses were too big, as in the distance between the arms was huge!  So I suppose technically the cooling off period.


I can't save the email into PDF, but have copied and pasted the relevent text below.  In essence, they have agreed to pay, have not yet paid and will not respond to me!


Many thanks



Good morning Tim,

Regarding parcel number: 3498103071784991

Thank you for sending us your completed claims form.

I am sorry for the delay in responding to your e-mails and for the frustration this has caused.

We are pleased to confirm that we have today accepted your claim for £52.99

• compensation : £50.00
• myHermes postage: £2.99

To allow us to make the payment, please provide the bank sort code, account number and your name as it appears on your bank records within 14 days.

Please ensure you do not provide your long card number as we do not require it to process your payment.

On receipt of your bank details, please allow 3-5 working days for us to pass your details to our Finance Department. You will receive a further email confirmation when your claim has been completed.

Kind regards,

Kimberley Sharkey

Customer Services Advisor

Hermes Returns Support Team
Hermes Customer Services
Hermes, a trading name of Parcelnet Ltd, Registered in England & Wales no. 3900782.
Registered office: Capitol House, 1 Capitol Close, Morley Leeds LS27 0WH.

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Have you any idea why they reduced the value of the claim by about 17 quid?

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3 minutes ago, BankFodder said:

Have you any idea why they reduced the value of the claim by about 17 quid?

They state that their maximum compensation is £50 plus the cost of the postage at £2.99.

After going through their T&C’s, it is stated that their liability is £50 (this is about halfway down).  But 1) this is not stated anywhere beforehand and 2) there is no option to extend the liability cover.


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What I would suggest that maybe the thing to do is to send them a letter of claim and remind them that they lost an item value £69. They promised you a payment of about £50 which you accepted in order to save further trouble and inconvenience. The money has not been paid as promised and if it is not paid within 14 days then you will issue a claim in the County Court for the entire £69 plus interest plus costs and without any further notice.

If this appeals to you then first of all make sure that you have read up on this forum the steps needed to take a small claim in the County Court. Make sure you have read the various threads on this sub- forum about how it goes when you sue Hermes.

If you are prepared to go ahead and sue them then draft a letter of claim and post it here so we can check it.

After that register on the court service moneyclaim website and prepare your claim. You can save your work as you go. Draft a particulars of claim and post it here so we can check that as well.

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