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    • Hello, I sent a parcel for a return via Hermes on the 11th of jan and the value was £188. I only paid extra for signature required when they deliver it to the address. I called them on the 26th to find out where my parcel is and after waiting for over 40 mins they opened their phone and said that it has been stolen from the van with some other packages on the 15th of jan. They did not try to contact me at all to notify me of this. They sent me a claim form however they said that because I didn't pay for insurance I only get £20 plus delivery fee. I saw a similar case here that had managed to get their money back by threatening them that they'd take them to court under consumers rights act .  I was wondering whether I could do the same since they weren't responsible with delivering my package and allowed for it to be stolen.    Any advice would be hugely appreciated Thank you 
    • Hi Honeybee Yes that's the one - many thanks. I did try and update it late last night but it said I had to contact site owners so I gave up and went to bed! In the end after no contact/updates from the solicitors the sale went through very quickly so I presume that didn't give the council sufficient time to swing into action.   Thanks
    • I tried to post an update on an earlier thread without success. Long story short. The house sale has taken place [title deeds had a charge against property] Restriction said 'No disposition of the registered estate is to be completed by registration without a certificate signed by the applicant or his conveyancer that written notice of the disposition was given to [name of council]. Exchange and completion within a couple of days. I've not heard anything from either solicitors involved on this point nor the council so not sure of the purpose / effectiveness of the charge as it doesn't seem to have held up the sale. Perhaps I'll get a bill next month?? Has anyone had a similar experience?  
    • Hi Hammy1962,    You make a fair point.  Yes, I made a mistake. I fully accept that.    As noted, this was an honest mistake - the DD was coming out of a joint account and I (mistakenly) assumed this was set up by my wife.    What concerns me - and I want to flag to others - is that when I was sold this policy it was not made clear that there is no obligation for D&G to get approval to continue this each year, no need for me to approve any increase to the premium they deduct (which has tripled over the period) or for them to change the policy. I was in effect (with one phone call) writing them a blank cheque when I agreed to this. If I had been clear on that I would have not taken on the policy.    From a business perspective, if one of my customers had presented me with these facts I would have handled it differently too.    Cheers!           
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 31 replies

CPM PCN - Wrong Reg - Eton College Dorney Lake, SL4 6FJ


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I received a letter last week for parking my car in a private car park without paying for parking. I had paid using justpark app (approved by the parking management) and while I looked into it I realised I had selected the wrong car in the app.

 

I sent an appeal email to the Countrywide Parking Management providing them the proof of parking as well as invoice issued by justcar which clearly shows my name and address.

 

Explained to them I had paid for parking but I had selected wrong car in the app. I was thinking they'll accept my appeal but to my surprise they've rejected my appeal.


I'd like to know if anyone else had similar issue and how to deal with it?

 

I really don't want to pay the fine because I had paid for parking so they received money for the duration I was parked there. Now they want me to hand them over additional £60!

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Hello and welcome to CAG. We've dealt with Countrywide before.

 

Please could you let us have the information requested in the forum sticky and we'll take it from there.

 

 

It's not a fine, by the way, we call these letters speculative invoices. Don't do anything other than let us ahve the details, the guys should be along later.

 

Best, HB

Illegitimi non carborundum

 

 

 

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If you can prove you paid, then you're in the clear.  There is a legal term, "de minimis" AKA "the law does not deal with trivialities".  Although you made a minor mistake they got their money, they suffered no loss, end of story.  Every time a PPC has been daft enough to take a motorist to court in these circumstances the judge has given them a right good kicking.

 

Of course they will hope you don't know this and will do their bit to destroy the Amazon by sending silly "threatening" letters until they eventually give up.

 

It wasn't a surprise your appeal was rejected - even though you're legally in the right! - the PPCs never, ever accept appeals - ever.

 

Note for the future - never appeal.  Firstly, it's a waste of time.  More importantly, before you appealed the PPC knew who the keeper of the vehicle was, but not the driver.  Lots of people drive other people's cars, my son often drives mine.  You probably outed yourself as the driver.  It's not of great importance in your case, but something to remember for the future.

 

Please fill in HB's sticky, it'll help us find even more holes in their claim.

Edited by FTMDave
Usual typo!

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

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If you want advice on your thread please PM me a link to your thread

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Wrong reg is soon to be outlawed as a reason to issue a speculative invoice.

 

ignore until/unless you ever get a letter of claim

 

get reading in this ppc forum and you'll understand why and also why ppc's can never fine people.

 

DX

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Everyone thanks for all your help so far. I really appreciate it.

 

As advised I've filled in the questionnaire and have also uploaded the original notice as well as reply to my appeal.

 


1 The date of infringement? 12/12/2020
 

2 Have you yet appealed to the parking company yet? Yes 22/12/2020
 

if you have then please post up whatever you sent and how you sent it and the date you sent it,

I had filled in the information on the appeals link provided:

www.countrywideparking.co.uk/parking


I don't remember exactly what I had written in the appeal but I had provided them the information from my Justpark account as well as the invoice which showed I had paid for the date/time they issued this notice for. But by mistake I had selected a different car which I sold at least 6 months ago.
 

has there been a response? Yes and I've attached the PDF as advised
 

have you received a Notice To Keeper? (NTK) [must be received by you between 29-56 days]
No (I've received PCN though)
 

For PCN's received through the post [ANPR camera capture] (must be received within 14 days from the Incident)

 

please answer the following questions.

 
1 Date of the infringement
what date is on it 17/12/2020
 

Did the NTK provide photographic evidence?
Yes it has picture of my car with the registration number
 
PDF attached

 

3 Did the NTK mention Schedule 4 of the Protection of Freedoms Act 2012 (PoFA) [Y/N?]
No
 

4 If you appealed after receiving the NTK,

I have appealed and they've advised me to pay because my appeal was unsuccessful


5 Who is the parking company?

Countrywide Parking Management /  countrywideparking.co.uk
 

6. where exactly [Carpark name and town] did you park?

Eton College Dorney Lake, SL4 6FJ


For either option, does it say which appeals body they operate under.
No
 

There are two official bodies, the BPA and the IAS. If you are unsure,

please check HERE

 

 

If I've missed something or didn't provide some information that's clear please let me know. Thank you.

DorneyLake.pdf

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  • dx100uk changed the title to CPM PCN - Wrong Reg - Eton College Dorney Lake, SL4 6FJ

did you get a windscreen PCN left on your Car?

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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No I didn't get PCN on windscreen. Just received the letter which I've attached earlier.

 

I'm also attaching the screenshot of my justcar account which shows the payment made as well as the invoice.

 

The car I was driving was Honda CR-V whereas the car I selected in the app was Honda Accord so you can see its easy to make such a mistake.

 

This is exactly what I had provided Countrywide Parking Management and if they had any honesty they would had accepted my appeal.

justpark.pdf

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well thats an operator picture on the PCN

not ANPR capture so they should have attached the PCN to the car at the time, and then issue the NTK 29 - 56 days after that , not within 14days.

 

read me

 

 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I expect on their signage there will be something like "you must enter your car reg number  correctly..." which you haven't by your admittance done. However they have not charged you for not entering your reg. number correctly but for  "failure to pay for parking" .

 

As you did pay for your parking their charge is patently incorrect and they had no reason to refuse your appeal. In addition the time they specified, 15.42, should have been the whole parking period from start to finish. If it only lasted for that second, then you would have had at least nine minutes more grace time in which to have left the car park.

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