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    • I have done so now I will see what they say.
    • Hi all,    So long story short, I have just received a notice of debt recovery in the post from dcbl. I opened it because it was addressed to Mr. so and so (my surname but for both first and last name) for an unpaid parking charge that was given back in 2017. I looked up the number plate and the car was actually my mothers car, same initials but different addresses. I think they may have chanced sending it to my address as this is the first time I have received any letter of the sort.    Should I call them and tell them this isn't the right address or just ignore it.    Thanks.   
    • Thanks dx100uk - I'm not sure what the council will do next so will wait and see and update later if there are any developments. Thanks to all on the site for the advice. This has been hanging over my head for so long - wish I'd done it sooner.  
    • You can't really legislate for what may or not happen....get the credit and then see what transpires.   Andy
    • Don't worry about it. Hermes try to wriggle out of every piece of obligation that they have. As soon as you put your parcel into the care of Hermes, it is up to them to look after it and if they are careless or if there staff are criminal – then it is up to them to deal with the problem. They can't pass the buck onto their customers. Can you tell us more about the dates, what it was, value – et cetera. Have you got a formal rejection of your claim from Hermes on the basis that it was stolen? Please could you post up in PDF. If you have some other notification from Hermes that it was stolen from the van then please can you post that up in PDF format. We would love to see it. Spend some time reading around a good dozen or so of the Hermes threads on this sub- forum so that you understand how it all goes. You're pretty well guaranteed to get your money back – but Hermes as usual will spend more than the value of it trying to block you. I don't know what Hermes business model is but it makes no economic sense to me to spend so much time trying to deprive their customers of what they are entitled to along with the reputational risk. Once you have read around the Hermes stories and also once you have read about how to bring a small claim in the County Court, come back here and we will take you through it.
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    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
      I opted for mediation, and it played out very similarly to other people's experiences.
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
      Many thanks, stay safe and have a good Christmas!
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 31 replies

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I've been privately renting since Jan 2017.


Early 2020 (January, actually) the landlord issued a fresh rental agreement with an increase in rent of £25 pm.


In June 2020, my landlord suddenly served me with an eviction notice (section 21) giving me 2 months to move out (citing sale of prospective sale of house as reason) and for them to take possession of the property.


I spoke with Local authority who confirmed that notice for moving out has to be 6 months under covid19 regs.

I mentioned this to landlord who didn't respond to my message.


I have been looking for other houses and recently applied for a property;

I came to know from the estate agents involved that GOODLORD (online referencing system) shows the tenancy to have ended three months ago (they didn't specify the month). However, the landlord has been collecting rent (bank transfer) every month.


Now, the landlord has sent me a text message stating that from January I will have to pay £50 more as rent every month.

Is this acceptable?

Do they not have to renew the tenancy to make changes in rent?


The bottom line here is that the landlord is trying very hard to make things difficult for me so that I will be forced to move out. 


As an aside, the council had informed me that he has acted against the law by not securing my deposit within one of the DPS schemes.


I need a few more months before I can move out due to my financial situation being severely strained by COVID19 affecting my work. 


What are my options here, if anyone knows?


I tried contacting the council again but have been told by switchboard that they will "pass on the message to the SAFE HOUSING dept, and someone will get back to you".


Rent is due on the 1st of the month, and I'm not keen to make a payment with the increased amount because I fear that would show acceptance of their demand to increase rent.



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Well the first thing that sticks out to me is initially the landlord was increasing the rent by £25 then after you contact the landlord and informed them of the councils advice that they had to give 6 months notice suddenly the landlord wants to increase the rent from the intital £25 to £50 fron January 2021. (I do hope you have evidence of all this as you now need to keep a good papertrail of everything to do with that property/landlord)


As for rent increases look at this link: https://www.gov.uk/private-renting/rent-increases


Are the Council correct that the Landlord needs to give 6 months notice due to covid-19 legislation:

(ensure to fully read these links)






https://www.gov.uk/government/publications/covid-19-and-renting-guidance-for-landlords-tenants-and-local-authorities/coronavirus-covid-19-guidance-for-landlords-and-tenants#:~:text=by an authority.-,To protect against Coronavirus (COVID-19) transmission%2C the,England until 11 January 2021.&text=When evictions are able to,eviction date to the tenant.


Should your landlord have protedcted your Tenancy Deposit in a Tenancy Deposit Scheme (TDS):

(ensure to fully read the link)





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I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

Please Donate button to the Consumer Action Group

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I have read as much as I can on these links, but I am still unsure whether it's within the landlords rights to raise the rent at this time.... 

Just checking back here before I pay the rent today. Hope someone can advice.


Many Thanks. :) 

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