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    • Hi Honeybee Yes that's the one - many thanks. I did try and update it late last night but it said I had to contact site owners so I gave up and went to bed! In the end after no contact/updates from the solicitors the sale went through very quickly so I presume that didn't give the council sufficient time to swing into action.   Thanks
    • I tried to post an update on an earlier thread without success. Long story short. The house sale has taken place [title deeds had a charge against property] Restriction said 'No disposition of the registered estate is to be completed by registration without a certificate signed by the applicant or his conveyancer that written notice of the disposition was given to [name of council]. Exchange and completion within a couple of days. I've not heard anything from either solicitors involved on this point nor the council so not sure of the purpose / effectiveness of the charge as it doesn't seem to have held up the sale. Perhaps I'll get a bill next month?? Has anyone had a similar experience?  
    • Hi Hammy1962,    You make a fair point.  Yes, I made a mistake. I fully accept that.    As noted, this was an honest mistake - the DD was coming out of a joint account and I (mistakenly) assumed this was set up by my wife.    What concerns me - and I want to flag to others - is that when I was sold this policy it was not made clear that there is no obligation for D&G to get approval to continue this each year, no need for me to approve any increase to the premium they deduct (which has tripled over the period) or for them to change the policy. I was in effect (with one phone call) writing them a blank cheque when I agreed to this. If I had been clear on that I would have not taken on the policy.    From a business perspective, if one of my customers had presented me with these facts I would have handled it differently too.    Cheers!           
    • So the latest is I have agreed first thing  Monday morning with CCP to make payment by 22nd February. Just received a telephone call from Chartsbridge to make arrangements to collect my vehicle as they have just been instructed by CCP!!!
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    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
      I opted for mediation, and it played out very similarly to other people's experiences.
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
      Many thanks, stay safe and have a good Christmas!
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 31 replies

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Once upon a time I had an issue with Currys and the purchase of a washing machine 

Hadn't realised it was 6 years ago!

Anyway, back to the point. Much against my better judgement and only because they were the only ones who could deliver (allegedly) before Xmas, I bought a dishwasher from them. Amazingly it arrived on time the first time, and was installed. I wasn't present and it never occurred to my deputy to get them to turn it on so of course when I did there was a fault. 3 hours on the phone with the manufacturer's technical team failed to resolve it so we reluctantly accepted it would have to be returned. 


If you've ever had to return a large item to Currys you'll know they still do the 'contact the manufacturer for authority' thing even though they must know how wrong that is. I argued with them, they backed down and agreed to collect. Driver turned up on time, took one look and refused to take it because it hadn't been disconnected. Nowhere in the paperwork does it say the machine must be disconnected prior to collection and it never occurred to me that it would need to be since it's being returned as faulty and Curry's installed it.


Back to Live Chat. They can do nothing until the driver returns to depot and updates the system, which will be after 6 this evening, so they gave me 3 different phone numbers for customer services/know how. Every one of them gets a recorded message then cuts off.


Currently chatting with Team KnowHow on Twitter, and I hope they can resolve it because the replacement (from a different retailer, whom I really should have used in the first place) is arriving on Monday and there isn't space to store faulty dishwashers pending collection, not to mention the fact that I'm over £500 down until it's back at their warehouse and I get my refund.


Basically writing this to encourage early action on the part of Currys as they'll see that I will follow through right to Court if necessary if they mess me about any more.

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"If you want my parking space, please take my disability" Common car park sign in France.

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  • Andyorch changed the title to Currys Customer (Non) Service

So, developments. 

1. Currys agree to remove the faulty machine today. First they tell me it will be in the morning, ten minutes later another text says afternoon. 30 minutes of trying later I get confirmation that it is afternoon, between 1 and 5.30.

2. At 5.15 Currys message to say the driver has run out of hours so they'll have to rebook for next week.


You really couldn't make this up. Anyone would think they wanted me to issue another claim for all this wasted time/loss of earnings.

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"If you want my parking space, please take my disability" Common car park sign in France.

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I have once again had to spend most of a morning trying to resolve this with Currys. All the customer service phone numbers still just have a recorded message which cuts off half way through and when I contacted Live Chat I was initially number 25 in the queue. I spent the 43 minutes I was waiting for an agent to become available typing the first draft of my complaint.


LiveChat at Currys really is useless - unless your query merits a standard response they can do nothing, there's no supervisor or manager who might be able to do something and you have to wonder how many customers at a time they are dealing with as it takes so long for them to type anything. Outcome of over an hour waiting and 'chatting' - they've rebooked the collection for next Tuesday. 


Assuming they actually turned up and collected the machine, that would be 4 half days wasted waiting around for them plus all the hours I've spent online trying to resolve this. Also, we'd already delayed delivery of the replacement once and weren't willing to do it again on such short notice so I contacted KnowHow through Twitter again and told them if the machine wasn't collected by 6pm yesterday they could chose between refunding the cost of hiring a van to take it to their store or it being dumped in the bin store from where their driver could collect at his leisure as it's not locked.


KnowHow have not responded so husband and son disconnected the faulty dishwasher and carefully transported it to the bin store, where it is under cover. Son took many many photos to show it was there and undamaged when left. Currys know what will happen if they object now and try to refuse my refund ......


"If you want my parking space, please take my disability" Common car park sign in France.

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