Paypal trouble

[Lilythepink]

Have had a credit account for a few years now, and have used it quite a lot. 

 

 Since October 2019 they have sent me a notice of default and a demand for payment of over £200. 

 I had already paid that month manually from my bank account.

Their messaging robot is useless,

 

eventually got in contact with some person, who said that my account was fine and I had paid, so just to be on the safe side I cancelled my direct debit.   

For the last two months every time I make a payment, it is rejected and refunded to my Paypal as a negative.   

 

Santander my bank assures me that they are not rejecting payments.   

Paypal are blaming my bank and the bank are blaming Paypal. 

 

I got a several emails from Paypal today informing me that my payments had been rejected, and yet they are saying that my account is still in order.

Really getting fed up with this, as cannot understand what is happening.

 

I cannot use the phone, as I am hard of hearing, and cannot make out what people are saying, also like to keep everything they say so I can keep track of it.

 

thanks for any help, as for nearly 3 months now, I have been trying to sort this out.

[dx100uk]

trying to understand your issue and set up.

 

you are trying to pay santander some money from a paypal credit account 

or the other way around?

[Lilythepink]

I am paying PayPal from my Santander account but is showing on PayPal as payment rejected.  Yet all other payments are going through 

[fkofilee]

I had this with Monzo

Its Paypal... They are giving you the run around. Account probably frozen / under investigation on the backend. 

You can get agents on live chat during certain hours

Try then....

[Lilythepink]

Have been on for the last 2 months don't know what they are doing but keep telling me my account is up to date and ok.  Today noticed my installment plan payments are not going down.  I am sick of trying to get a sensible resolution from them.