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    • I have done so now I will see what they say.
    • Hi all,    So long story short, I have just received a notice of debt recovery in the post from dcbl. I opened it because it was addressed to Mr. so and so (my surname but for both first and last name) for an unpaid parking charge that was given back in 2017. I looked up the number plate and the car was actually my mothers car, same initials but different addresses. I think they may have chanced sending it to my address as this is the first time I have received any letter of the sort.    Should I call them and tell them this isn't the right address or just ignore it.    Thanks.   
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    • You can't really legislate for what may or not happen....get the credit and then see what transpires.   Andy
    • Don't worry about it. Hermes try to wriggle out of every piece of obligation that they have. As soon as you put your parcel into the care of Hermes, it is up to them to look after it and if they are careless or if there staff are criminal – then it is up to them to deal with the problem. They can't pass the buck onto their customers. Can you tell us more about the dates, what it was, value – et cetera. Have you got a formal rejection of your claim from Hermes on the basis that it was stolen? Please could you post up in PDF. If you have some other notification from Hermes that it was stolen from the van then please can you post that up in PDF format. We would love to see it. Spend some time reading around a good dozen or so of the Hermes threads on this sub- forum so that you understand how it all goes. You're pretty well guaranteed to get your money back – but Hermes as usual will spend more than the value of it trying to block you. I don't know what Hermes business model is but it makes no economic sense to me to spend so much time trying to deprive their customers of what they are entitled to along with the reputational risk. Once you have read around the Hermes stories and also once you have read about how to bring a small claim in the County Court, come back here and we will take you through it.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
      I opted for mediation, and it played out very similarly to other people's experiences.
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
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    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
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Claim on CUE database under me when i was not driving?

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Hoping that someone will be able to advise me as i am going round in circles through insurance companies :(


I am the policyholder on a insurance policy for my small business which covers 2 vans and has myself, my wife and an employee on the policy as named drivers.


The employee had an accident which led to a £5.5k personal injury claim in 2019 which has just come to light when i have renewed my own personal car insurance policy (seperate policy and insurance provider) in the name of just me and my wife (employee who had claim not included).


I have been advised that on the CUE database the claim is in my name so must be declared on any separate insurance policies even though i was not involved in the claim.


Personally i fully understand that the claim must be advised on the van policy as the employee is still a named driver but surely on my separate policy i should not be held responsible for the claim?


Any advice will be greatly appreciated.



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Usually the policy is in the name of the vehicle owner. So if the vans are owned by and registered in the name of Balloons Ltd I would expect Balloons Ltd to be the policyholder and the policy/certificate would say who is permitted to drive them.


But if for some reason the cars are owned and registered by you personally, Mr Balloons, then the policyholder would be Mr Balloons. Even though the use of the vans was for the business purposes of Balloons Ltd.


There are other ways policies could be set up, but that's commonest.


CUE records claims (and incidents) made under any policy where you are the policyholder. So if the vans are insured in the name of you, Mr Balloons, it is logged by the insurance industry as a claim in your name. 


What's actually written on your Certificate of Motor Insurance as the name of the policyholder? [Change the actual name for confidentiality].

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What do you mean by:


21 hours ago, Balloons For U said:



The employee had an accident which led to a £5.5k personal injury claim in 2019 which has just come to light when i have renewed my own personal car insurance policy (seperate policy and insurance provider) in the name of just me and my wife (employee who had claim not included).





Are you saying the employee was involved in an accident in the company van, resulting in a £5k personal injury claim against the insurance, and that you only learned about this when you renewed your insurance for your own personal vehicle?


As others have asked, in whose name is the company van's insurance, and is the insurance for your own car in the same name or different?

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