Funbikes faulty quad no refund

[tboor]

Hi, I'm after some advice.

 

I bought a quad for my 7 year old from Funbikes, however it arrived assembled wrong and a cross threaded bolt snapped, leaving it unrideable.

I reported the fault, with pics to them within 30 days,

they ignored me for 3 weeks then sent a bolt in an envelope.

 

I'd explained I paid them £50 for assembly, which had been done wrong, and that a bolt was useless as the other one was cross threaded and would need drilling out - which obviously I wasn't starting doing as it's inaccessible and I'd have had to dismantle the bike.

 

They then ignored me for weeks, refusing to reply to emails or answer calls.

Eventually, when I threatened reporting them, they offered me another replacement part and £50 back, this has taken 3 months to get to.

 

I've told them I've completely lost faith, and although I may have accepted that if they replied immediately, I now would like a refund.

They refuse to give a refund until they've 'inspected' the quad, however they've got pics from right at the start and I reported the fault within 30 days.

 

They simply won't answer and keep fobbing me off.

I have never experienced such disgusting service.

 

What would you advise?

I don't want them picking the quad up pre refund as I don't trust them at all and doubt I'll ever see the money.

I didn't just change my mind, the quad was defective.

 

Any advice much appreciated.

 

Thanks

 

 

[Homer67]

Did you pay by credit card?

[tboor]

Unfortunately not

[dx100uk]

as you reported the item unfit for purposed within 30 day

under your short-term right to reject in the CRA

you can demand a full refund

they have no legs to stand upon.

 

debit card?

 

[tboor]

Thank you, they refuse to honour that though, how can I enforce it?

[dx100uk]

exercising and demanding your right to a full refund as non fit for purpose within 30 days.

you have already done this haven't you?

 

not simply communicated an issue?

without clearly stating you want a refund not a spare part?

 

you must have clear verifiable written evidence you requested such...

[tboor]

Hi,

 

I've got copies of all emails right from the start. I've repeatedly asked for  refund, one issue is they wouldn't reply to my original complaint, their reply fell well outside 30 days but my original reporting of the fault was well within. They just ignore my requests!

[dx100uk]

then issue a letter of claim

and follow thru with a court claim.

 

 

[slick132]

Hi TBoor,

 

Can't see the name and address of the supplier - can you confirm this please.

 

Thanks

[dx100uk]

probably this lot:

Fun Bikes | Two & Four Wheel Outdoor Toys & Performance Vehicles

 

we've had trouble with them before here i think.

 

 

[slick132]

Yup, that's who I found but best to confirm exactly which company is involved. 

[tboor]

Hi, sorry for the delay, yes, that's them 

[slick132]

Hi Tboor,

 

AS DX said above in post #8,  it's now time to send them a typed, posted letter of claim. Get a free Cert of Posting at the PO when you send it.

 

Post a draft here before sending it if you want it checked over first. Follow the advice on what to include in the letter by clicking on the link >> letter of claim <<

 

Keep the letter short and very focused - no rambling !!

[tboor]

Thanks, are they likely to comply? 

[slick132]

Only time will tell but you need to do this as part of the process of getting back your money.