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    • They don't appear to be that litigious. My wife has a PCN from about four years ago and heard nothing from them after an initial flurry of reminders and threats.  
    • Hello everyone,   I found this website yesterday as I am looking to make a claim against UPS or Packlink due to damaging an eBay item I sent using their service.   I payed for their fully compensated service that covers against loss and damage. The item was sold through eBay (I'm a private seller) so the contents and cost of item were all declared.   The item in question is a five piece Le Creuset set with wooden stand. The item arrived badly damaged; the wooden frame was smashed apart, 2 of the pans have cracks, the other 3 all have some sort of chip or scratches. This is the eBay listing for the item - https://www.ebay.co.uk/itm/124980052958   As you can see the items were all in perfect condition; basically brand new. All items were heavily bubble wrapped, with packing paper stuffed to fill in the gaps to ensure there was no movement. As this came with the original box, all items were put in that and then placed in a secondary, double walled box. The only way this could have been damaged is either being thrown with force, or dropped from a height. Either way, negligence on the couriers behalf.     Timeline of events -    4th November / 12.54pm  - dropped off at UPS drop off point 5th November / 9.39am - delivered to the buyer (he messaged me within an hour of receiving it, along with pictures of the damage)   8th November - claim opened on the Packlink website (I had to wait a few days for the buyer to send me more photos for the Packlink website as he was away)   8th November - 27th November - I have been messaging back and forth with Packlink and to be honest they are useless. I am very lucky that the buyer is a patient and helpful person as he has had to jump through hoops with the photos he's had to provide. Packlink told me that UPS would be in touch with the buyer as they need to collect the item from him in order to take it away and inspect it. UPS have not contacted him or me once and the item has still not been collected from the buyer.   I have been trying to keep the ball rolling by messaging them every few days and the response is always along the lines of 'we're waiting on UPS'. As of today Packlink have not messaged me back since the 22nd.     From reading some of the other posts on these boards I can see that chasing Packlink is probably not the thing to do and that I should look to UPS for the compensation instead. I have a few questions before moving forward -   - From initiating the claim it's been almost 3 weeks; have I given them enough time to sort this out?   - Am I safe to refund the buyer and have him send the item back to me? As Packlink have said that UPS will need to collect and inspect the item, I don't want to void any chance I have at getting my money back   I'm not sure on how to move forward regarding the direct UPS claim so any advice would be much appreciated.   If I've missed anything out please let me know and I will supply the needed information.     Thanks for your help,   Jack
    • was proper winter wonderland - but all being washed away by drizzle and wind now  
    • So Johnson's latest missive to Macron, published online before Macron saw it, has possibly had the opposite effect of what was intended [unsurprisingly] and Patel has been disinvited to the ministerial meeting on borders and migrants in Calais tomorrow.   One of the things the French are particularly not happy about is that Johnson wants to send back to France anyone who lands in Britain from a small boat, as he seems to want to brand them all 'illegal'.   Can someone explain to me why the French would want to do this? Many asylum applications are accepted, but a lot of the people crossing are doing it because there aren't legal routes for them.
    • Good morning.   Couple of things  here.    1. Kwik Fits own MOT inspection revealed that the tyres were in line with motoring law and the Government guidelines - the previous tyres obviously me with all  standards for safety and the law.  2. Kwik fit obviously apply a 'best practice' standard which is clearly higher than the legal requirement and indeed makes sense. The law is of course a minimum legal  requirement and of course to be well above the law and to make sure you are safer than just safe makes sense for those that understand these things.    Were the removed items offered back to your mother. The return of parts of is a default option in order to provide the chance of second inspection and to allow the risk of independent inspection - therefore making sure that only parts that needed replacement were actually replaced.It is still common practice, not sure about KF   it does sound like your mother was put under a good deal of pressure, something that all Kwik Fit staff are trained to do - sell/upsell I was one of the first managers to go through their new training programme as a manager (1980 - 81) having previously worked for Euro Exhaust - and having never used once since, nor would I.    I would be inclined to ask them for the evidence that these tyres needed replacing,  ask them why it was not explained about their own higher standards for tyres, and put it to them that they have taken advantage of an elderly member of the public but don't threaten anything.     All of this  is pointing to an oversell to an elderly woman - an easy mark in my opinion.     There is also the issue of their own guidance- they recommend inspection at least every five years!    From their website.  How long do tyres last? There is no standard rule for how long tyres should last before they need replacing. Generally, it is recommended that front tyres should last for approximately 20,000 miles and rear tyres should last 40,000. However, many factors influence the rate at which tyres degrade; including driving conditions, weight carried, and driving habits. Fast driving and harsh weather conditions can lead your tyres to deteriorate much faster. At Kwik Fit, we recommend that you have your tyres professionally checked at least once every 5 years. If you think your tyres are getting close to needing replacements , or even just for peace of mind, why not bring your tyres in to Kwik Fit for a free tyre check."   I hope that helps.   
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Parcel2Go & Hermes Loss


supernick90
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No, I should let it go. Wait till you get a court date – and also there will be a date to submit a witness statement/skeleton argument and we can make the points there.

You are starting to sound worried

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  • 7 months later...

Finally an update. There was a lot of issues with the court, but I received a letter stating that I will be having a telephone hearing initially.


There is no date listed, nor much advice as to what I need to submit. It has been a month since I received this letter and I have not been given a date.

 

I have also had a lengthy "Court Bundle" via email from Chelsea Walton at Parcel2Go. It includes a witness statement, and many pages showing their booking process as their argument hinges on acceptance of their terms and conditions.

 

I imagine I will also need to do likewise, although mine will be shorter due to the simplicity of my argument.

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post their up to one mass pdf pleASE

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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5. The Claimant selected the ‘No’ This does mean that at this stage of the booking process, Claimant fully accepted
their goods would be sent on a zero-protection basis.

 

there is no such service as parcels with/without ins are not separated nor externally marked differently.

 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 2 weeks later...

In my case there were issues with the courts losing my documents, so it's taken a long time - well over 6 months.


I don't think this is normal however. I now have a court date and am preparing the document detailing my argument.

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The letter from the court suggests both parties should make every effort to settle before the court date.


Therefore to show willing I emailed the defendant suggesting it was a strange risk for them to take for the sake of £125, as if I were successful it may lead to numerous similar claims.

 

I expect nothing, and likely didn't need to, but at least I have made contact.

  • Haha 1
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Update:

 

Following my email for settlement, they increased the £75 offer from mediation to £102.50.

 

I rejected and outlined why it made no sense for them to risk losing for a potential saving of £72.50.

 

I offered to settle for £5 less than the item value - i.e. £175.

 

I expect this would never have reached the court, and I could have settled for the full amount, but my time has a value also.

 

Thank you for your ongoing help in the matter, and I apologise for not seeing this through to court. I suspect i'd have been less weary with the process if it hadn't taken a year, with the court losing my documents on 2 separate occasions and various other issues.

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Yes. I proposed the figure.

 

The item value was 180 and I have already had postage charges refunded.

 

I'm content with it.

Edited by dx100uk
unnecessary previous post quote removed
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Thanks for the update – and congratulations on your result.

Of course we would be pleased for somebody to go all the way to court in order to blow the whole thing wide open – but we appreciate that our interests as a campaigning website are not necessarily aligned with the people that we help.

Important thing is that you get your result – you get your money back – and you have stood your ground. This is a good result for you and it is a good result for us.

Thanks for updating us.

 

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Congratulations on finally winning this long case! 
 

im currently going through an issue with hermes losing my ps5 of which I used parcel2go. I think for other readers it’s probably best to go against hermes rather than parcel2go. I’m undecided as yet but this kind of shifted me to go against hermes, as they ultimately lost it.

 

hermes have admitted it’s lost but parcel2go are taking a very long time to get back to me now

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I made my claim against p2g not hermes. Since my contract was in effect made with p2g.

Edited by dx100uk
unnecessary previous post quote removed
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The thing is it was hermes that lost it and not p2g but will give either a go based on advice from bankfodder 🙌🏼

Edited by dx100uk
unnecessary previous post quote removed
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It will always be that way. Parcel2Go is just an intermediary they don't have their own couriers.

 

It's identical to my situation. I made my claim against P2G. I had no direct contact with Hermes, hence P2G being more logical and on bankfodders advice as seen earlier in the thread.

Edited by dx100uk
unnecessary previous post quote removed
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Hi. i did read your post fully, but still no response what happened in the end?

Still no hearing happened? No compensation paid for you?

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