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    • Hi Honeybee Yes that's the one - many thanks. I did try and update it late last night but it said I had to contact site owners so I gave up and went to bed! In the end after no contact/updates from the solicitors the sale went through very quickly so I presume that didn't give the council sufficient time to swing into action.   Thanks
    • I tried to post an update on an earlier thread without success. Long story short. The house sale has taken place [title deeds had a charge against property] Restriction said 'No disposition of the registered estate is to be completed by registration without a certificate signed by the applicant or his conveyancer that written notice of the disposition was given to [name of council]. Exchange and completion within a couple of days. I've not heard anything from either solicitors involved on this point nor the council so not sure of the purpose / effectiveness of the charge as it doesn't seem to have held up the sale. Perhaps I'll get a bill next month?? Has anyone had a similar experience?  
    • Hi Hammy1962,    You make a fair point.  Yes, I made a mistake. I fully accept that.    As noted, this was an honest mistake - the DD was coming out of a joint account and I (mistakenly) assumed this was set up by my wife.    What concerns me - and I want to flag to others - is that when I was sold this policy it was not made clear that there is no obligation for D&G to get approval to continue this each year, no need for me to approve any increase to the premium they deduct (which has tripled over the period) or for them to change the policy. I was in effect (with one phone call) writing them a blank cheque when I agreed to this. If I had been clear on that I would have not taken on the policy.    From a business perspective, if one of my customers had presented me with these facts I would have handled it differently too.    Cheers!           
    • So the latest is I have agreed first thing  Monday morning with CCP to make payment by 22nd February. Just received a telephone call from Chartsbridge to make arrangements to collect my vehicle as they have just been instructed by CCP!!!
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    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 31 replies

Victoria plumbing problems


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Hi last November I bought a bathroom suite and side panels from Victoria plumbing.  

Quote

 

It had taps all in one with attachment shower . My bathroom is small and the layout doesn't allow the shower to be attached to the wall so just use to for washing hair over the bath mainly well my boys do anyway. 

The shower head and seal broke within a few wks🙄 then in July the bath plug ,we was struggling to get it to pop up to empty the bath. I contacted them about this and took a good 6wks to sort out with video and photo evidence and they replaced it . Now few wks ago we found our bathroom kept flooding and didnt understand why until my daughter realised the overflow was moving about and why the bath was leaking . The seal as broke on it . I paid my uncle to fit the bathroom suite in hes a builder and plumber.  We knew they wasn't the best fixtures because its like plastic not metal. My uncle wasnt to fond of the fixtures either. The leaking as ruined the bath panels we bought plus around the top of the bath there is slight cracks appearing around the lip where panels go under . Its also ruined my cupboard under the sink as thats in front of my bath as our bathroom is pretty small. Whats my rights i.ve emailed them telling them about this and not happy at all about being a yr old and so many problems. 

 

 

It had taps all in one with attachment shower .
My bathroom is small and the layout doesn't allow the shower to be attached to the wall so just use to for washing hair over the bath mainly well my boys do anyway. 
The shower head and seal broke within a few wks🙄 then in July the bath plug ,
we was struggling to get it to pop up to empty the bath.

I contacted them about this and took a good 6wks to sort out with video and photo evidence and they replaced it .
Now few wks ago we found our bathroom kept flooding and didnt understand why until my daughter realised the overflow was moving about and why the bath was leaking .

The seal as broke on it .

I paid my uncle to fit the bathroom suite in hes a builder and plumber. 
We knew they wasn't the best fixtures because its like plastic not metal. My uncle wasnt to fond of the fixtures either.
The leaking as ruined the bath panels we bought plus around the top of the bath there is slight cracks appearing around the lip where panels go under .
Its also ruined my cupboard under the sink as thats in front of my bath as our bathroom is pretty small.

Whats my rights
i.ve emailed them telling them about this and not happy at all about being a yr old and so many problems. 

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Firstly, please would you space and punctuate your post correctly. It's very difficult to read otherwise. I know that you are using a telephone – but many people use telephones and they still manage to present their stories in a far more readable way. Thanks

I understand that your bath overflow is leaking because it moves around. You bought the bath and the plumbing that comes with it from some supplier and your uncle installed it separately.

Is that correct?

If that is the story then I'm afraid that you immediately run into a problem which is that the supplier will blame the installer and the installer – even though he is your uncle – will say that it is down to poor quality fittings supplied with the bath.

They play piggy in the middle – and you are – Piggy!.

I'm afraid that you are in a very difficult position. The division of supply and installation is always a recipe for problem and also you are now a year down the line.

Please can you comment on this and let me know if I have understood your story correctly

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Sorry about the punctuation its my asd I just go with the flow and write.

But yes you understood it correctly.

So even though my uncle is a builder and plumber and was paid for the work they will blame him. 

I have heard off them now and they asked if I.m looking for a refund or replacement. 

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