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    • I have done so now I will see what they say.
    • Hi all,    So long story short, I have just received a notice of debt recovery in the post from dcbl. I opened it because it was addressed to Mr. so and so (my surname but for both first and last name) for an unpaid parking charge that was given back in 2017. I looked up the number plate and the car was actually my mothers car, same initials but different addresses. I think they may have chanced sending it to my address as this is the first time I have received any letter of the sort.    Should I call them and tell them this isn't the right address or just ignore it.    Thanks.   
    • Thanks dx100uk - I'm not sure what the council will do next so will wait and see and update later if there are any developments. Thanks to all on the site for the advice. This has been hanging over my head for so long - wish I'd done it sooner.  
    • You can't really legislate for what may or not happen....get the credit and then see what transpires.   Andy
    • Don't worry about it. Hermes try to wriggle out of every piece of obligation that they have. As soon as you put your parcel into the care of Hermes, it is up to them to look after it and if they are careless or if there staff are criminal – then it is up to them to deal with the problem. They can't pass the buck onto their customers. Can you tell us more about the dates, what it was, value – et cetera. Have you got a formal rejection of your claim from Hermes on the basis that it was stolen? Please could you post up in PDF. If you have some other notification from Hermes that it was stolen from the van then please can you post that up in PDF format. We would love to see it. Spend some time reading around a good dozen or so of the Hermes threads on this sub- forum so that you understand how it all goes. You're pretty well guaranteed to get your money back – but Hermes as usual will spend more than the value of it trying to block you. I don't know what Hermes business model is but it makes no economic sense to me to spend so much time trying to deprive their customers of what they are entitled to along with the reputational risk. Once you have read around the Hermes stories and also once you have read about how to bring a small claim in the County Court, come back here and we will take you through it.
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    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
      I opted for mediation, and it played out very similarly to other people's experiences.
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
      Many thanks, stay safe and have a good Christmas!
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 31 replies

Garage ghosting me, still have my car, Help!

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The original fault that the vehicle was presented to them with was initially repaired, at a total of £648.46.  The balance for the works was settled in full.  However, as reported to them, the fault later returned on the 6th August 2020. This would suggest that the works their garage carried out did not rectify the fault. I was told in good faith and confidence by their mechanic that they were, in their own words "confident that the issue has been resolved and diagnosed". Clearly this was not the case.


The fault them were presented with was an excess of diesel fuel entering the oil sump, causing the engine to "run away" in a dangerous and uncontrollable manor. As a company which actively markets themselves as "Volvo Specialists" I trusted the word of their mechanic, who claimed to be a Volvo Specialist, that the work they carried out on my vehicle would have fixed the fault. However as I have mentioned the fault returned and was evidently not fixed, rendering the vehicle unusable and dangerous to drive.


Arrangements were made for them to recover the vehicle and take it back to investigate why the fault had returned following the work them carried out, and the vehicle was recovered some time after the 14th August from my works car park near to where the breakdown occured. Since then the vehicle has been in their company's posession to rectify the works that were guaranteed (for 3 Months, as written in my copy of the Invoice). To date, I have not received a satisfactory response, repair or reimbursement.


Several attempts to contact their company to ask what is happening with the vehicle have been made, including the following dates:  
22nd September, 19th October, 23rd October, and 16th November.

On each attempt at calling the garage, I was told that "The vehicle is being worked on at that very moment"  and that I would receive a call back. However all of these promises have not come to fruition.


At the time of writing, their company has had my vehicle now for 117 Days, which is quite frankly unacceptable and I have not been given any satisfactory reason as to why such an extended time frame has passed. The Consumer Rights Act 2015 specifies that repairs and remedial work should take place within a Reasonable Time. I don't believe that 117 days can be classed as a reasonable time for a repair, even during a global Pandemic. It also dictates that any work carried out should be done so with 'Reasonable Care and Skill' -  had this have been done, would have correctly identified the fault and enabled them to repair it. them were under a legal obligation to carry out the work on my vehicle with reasonable skill and care, using parts of satisfactory quality and fit for their purpose, as laid down by the Consumer Rights Act 2015  and the Supply of Goods and Services Act 1982.


I am firstly extremely disappointed (partly with myself, but I loved that car!) that I've paid a vast sum of money (arguably worth more than the car's current market value) and secondly that whatever that sum of over £600 was spent doing, the work was clearly not required as it did not rectify the fault they were presented with.


As most people do, I rely heavily on my vehicle to enable me to carry out my job, and having to purchase, tax, and insure a temporary vehicle to enable me to continue my work and keep a roof above my head has left me significantly out of pocket.


I am not convinced that my vehicle has been fixed, neither am I prepared to pay for any further repairs to the vehicle as I have already paid their company over £600 to fix the fault, which was clearly not fixed, merely temporarily patched over.


At this stage I have written to them, recorded delivery (signature on receipt, which I have proof of them receiving the letter and proof of my posting) to offer them oppertunity to either rectify the problem with the vehicle and return it to me within 14 Days of receipt of the letter, alternatively I requested the return of my

vehicle, and reimbursement for the inconvenience, and I will take the vehicle to another company for a report and repair.


I further requested from this point onwards that any correspondence is carried out in written format, either by post, or email, so that if there is a legal avenue I can explore, I've got written evidence of any promises, offers or the like that the company have made. I've not had a response still, and each and every time i've tried, they've not answered the phone or acknowledged my emails or written letter.


NB. A Quick search of Companies House Register shows that the company has not been dissolved and is still actively trading.



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Well thank you for the very extensive and detailed story.

You have omitted to tell us what kind of car it was, age, mileage, how long you've had it – and particularly on what date was originally repaired. At the moment we don't know how long the repair lasted.

Also, what is the name of the garage?

And also I have to say, I have no idea why you have allowed this to go on so long. It sounds as if you been led around by the nose and am extremely surprised that you haven't taken action earlier.

Let us have this extra information and it will help us give you the advice that you need – although I can already see a claim coming up.

Do you know that the car is still with the garage? Do you have access to it? Would you be able to take it away?

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Also, did you buy the car from this garage?

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