Jump to content


  • Tweets

  • Posts

    • The Notice to Hirer does not comply with the protection of Freedoms Act 2012 Schedule  4 . This is before I ask if Europarks have sent you a copy of the PCN they sent to Arval along with a copy of the hire agreement et. if they haven't done that either you are totally in the clear and have nothing to worry about and nothing to pay. The PCN they have sent you is supposed to be paid by you according to the Act within 21 days. The chucklebuts have stated 28 days which is the time that motorists have to pay. Such a basic and simple thing . The Act came out in 2012 and still they cannot get it right which is very good news for you. Sadly there is no point in telling them- they won't accept it because they lose their chance to make any money out of you. they are hoping that by writing to you demanding money plus sending in their  unregulated debt collectors and sixth rate solicitors that you might be so frightened as to pay them money so that you can sleep at night. Don't be surprised if some of their letters are done in coloured crayons-that's the sort of  level of people you will be dealing with. Makes great bedding for the rabbits though. Euro tend not to be that litigious but while you can safely ignore the debt collectors just keep an eye out for a possible Letter of Claim. They are pretty rare but musn't be ignored. Let us know so that you can send a suitably snotty letter to them showing that you are not afraid of them and are happy to go to Court as you like winning.  
    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • Here are 7 of our top tips to help you connect with young people who have left school or otherwise disengaged.View the full article
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Hermes stole contents of sent parcel


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 1204 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi,

i sold an iphone via Ebay and sent with Hermes via packlink.

The parcel arrived at the buyers address with delivery not of posted to letterbox!

there was a pic of a fairly flat packet poking out of the letter box which looked like the side was ripped and the consumer later on emailed me a pic of what they received ( an empty parcel with the side ripped open).

 

As this is obvious theft and not lost its technically not covered under the loss and damage cover.

Now Hermes are arguing its lost and not covered (i never added the extra insurance but again as this is theft it would void anyway)

 

If the courier was competent and the contents went missing before they delivered it then you would think they would refuse to accept an empty parcel for delivery let alone put am empty bag through the door if they were an honest driver.

 

The buyer has reported this and is awaiting a crime reference and i have started the paper trail for claiming compensation etc but just wanted an understanding of where i stand legally. 

 

pics attached, the 1st being from the hermes driver where they had "posted the item"

the second being from the receiver where you can see the rip in the side (which matches the first pic) which isn't something a delivery person would miss. 

post.jpg

post 2.jpg

Link to post
Share on other sites

Please read around this sub- forum. You will find lots of threads about Hermes and it will explain the situation to you.

You will understand what our view is about the unfairness of requiring people to buy insurance to protect Hermes against their own negligence or the criminality of their own employees. You also see what we have to say about their prohibited items list – in particular in respect of lost items.

It is no surprise that Hermes are declining liability. This is what they do.

You should commence a formal claim for the item – which I believe you may have done and when you get there formal response disclaiming liability you will then understand what particular reason they are relying upon – whether they are saying that it is a prohibited item – and telephones are on their prohibited items list – or whether they claim it is because of no insurance.

Anyway, once you have that then let us know and we will help you to begin your claim. I'm afraid that you will have to issue a small claim in the County Court. Then Hermes will probably select mediation and you should agree.
Once again, read around this sub- forum but this time so that you understand how the mediation process with Hermes normally goes and also understand the kind of pressure you will come under from the mediator to compromise on the money you are claiming.

Also, read up the steps involved in taking a small claim in the County Court. It's easy but it is worth knowing about the procedure in advance as this will give you confidence.

When you are recently familiar with all of the principles involved that I have suggested above, and when you have decided that you are prepared to take legal action, then let us know and we will guide you through the steps.
You will find lots of information here and hopefully by the time you've completed your reading, you will understand the steps anyway.
 

By the way, I am unable to understand what your second photograph is about. It will be much easier if you would post your photographs in a PDF document because that way we can enlarge them and understand much better what we are looking for – although it's probably not very relevant in your case

Link to post
Share on other sites

Thanks for your reply, I'm waiting to see what response i will get but know this takes ages with Hermes. I see on their prohibited items its say the following.

  • Mobile Phone with or without Sim to any Residential address in Turkey/Pakistan

So hopefully i have that on my side and am more than willing to go the full process of small claims if needs be. I used to work within insurance and have an idea of how these companies try to bombard you with heavy jargon hoping you cave but eventually give in when you get the big guns out as its not worth their time or money unless is a very big claim.

 

i will keep updated when i hear back.

Link to post
Share on other sites

Great. It sounds as if you have got the right background experience to take these people on.

You shouldn't give them too long. I think that if you have made a written complaint and you don't hear anything within another 10 days – or if they knock you back, then I think it is time for the letter of claim.

Once again, make sure that you've read around and that you're completely familiar with it all. It will make things much easier if we don't have to repeat all the things that we've already sent to other people many times before.

Keep us updated

Link to post
Share on other sites

Just an update, so this is the response I have received from hermes and I will be sending my letter of claim later today. 

 

Quote

 

"Firstly, may I take this opportunity to sincerely apologise on behalf of Hermes. I am very sorry to hear that the parcel was delivered open and the Iphone is missing
 
I am sorry to advise you that the Phone is lost in the network. I like to make you aware that our delivery process includes a varied network of couriers, depots and sorting facilities. Throughout this process there are number of occasions where the parcels will leave the care of our couriers and handlers to be processed via sorting machinery and conveyor belts. As such, any instructions on the parcel, e.g. ‘Fragile’ or ‘This Way Up’ stickers, cannot be followed directly.
 
Unfortunately, there is a small percentage of our parcels that go missing and that is why we have the compensation procedures in place. There are some ways that parcels can go missing which we have no control over e.g. Parcels can get damaged and items can fall out of the packaging, if the items are misplaced we will not be able to locate them as they would not have received a scan, parcels can be miss-sorted into incorrect trailers without a scan, or labels can fall off while going through our machinery.
 
Please contact Packlink as the parcel was booked though them therefore your contract is with them as you have paid them for the service and they will be able to go through the claims process with you as this will need to be done on their system“

 

Link to post
Share on other sites

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

Please let us see the letter of claim before you send it off.

Link to post
Share on other sites

Quote

 

Dear Sir/Mdm


Hermes tracking reference number xxx– dated xxx

Letter of claim

 

As you know, you have now reported to me that you have lost the parcel which was sent under the above tracking number even though I have provided photo evidence the parcel had been tampered with which you can see in the couriers “delivered” photo.

The contents of the parcel and the value were properly declared to you at the value of £275. Despite this you have denied any liability for loss due to being booked through Packlink but Under the Contracts (
Rights of Third Parties) Act 1999 this makes you liable as the carrier therefore I writing to let you know that unless you reimburse me the value of the parcel in full and within 14 days, I shall be issuing a claim in the County Court for the full amount plus interest and without any further notice.

Yours faithfully

 

 

xxx

😀 not kisses at the end by the way

Link to post
Share on other sites

Very good.

Brief and to the point.

I suggest that you send it recorded delivery so you have got evidence that has been sent. If you posted today, assume that it has been delivered on Wednesday and start your 14 day countdown from then.

In the meantime, register on the moneyclaim County Court website, start preparing your claim. Post up your draft particulars of claim here before you click it off on day 15.

Make sure that you are comfortable with bringing this legal action. If there's any doubt in your mind then don't send the letter of claim. Do not come back here on day 15 and say "they haven't responded what should I do next" – Big Fail.

Link to post
Share on other sites

Thanks, I intend on going all the way. Cant let big company's like this try and fob people off. Will send recored today and email as had a response to claim via ceo email and going to draft claim proceedings later on today ready for day 15.

Thanks for your help so far. 

  • Thanks 1
Link to post
Share on other sites

how does this sound, also if it goes to mediation what consumer laws am i protected by do you know?

 

The claimant used the defendants courier service to deliver a parcel containing a mobile phone value £275 to an address in Bristol.  When the parcel arrived at the destination it no longer contained the mobile phone and had been tampered with. This was caused by the defendants own breach of contract or negligence with photo evidence of missing item from defendant as "proof" of delivery. The defendants have refused to compensate the claimant. The claimant brings this action under the Contracts (Rights of Third Parties) Act 1999. Claimant seeks the value of the phone £275 plus delivery £2.89 plus interest pursuant to section 69 of the County Courts act 1984

Link to post
Share on other sites

23 minutes ago, grumpybadger said:

how does this sound, also if it goes to mediation what consumer laws am i protected by do you know?

 

The claimant used the defendants courier service to deliver a parcel containing a mobile phone value £275 to an address in Bristol. Reference/tracking number XXXX When the parcel arrived at the destination it no longer contained the mobile phone and had been tampered with. This was caused by the defendants own breach of contract or negligence or criminality of their own employee or agent with photo evidence of missing item from defendant as "proof" of delivery. The defendants have refused to compensate the claimant. The claimant brings this action under the Contracts (Rights of Third Parties) Act 1999. Claimant seeks the value of the phone £275 plus delivery £2.89 plus interest pursuant to section 69 of the County Courts act 1984

 

I made a couple of edits. I've also struck out a phrase which in fact is evidence. You don't plead evidence. You only plead the facts. You store up the evidence for later.

Also, I hope you don't think that this sounds too abrupt – but if you ask me a question about applicable law then that means that you haven't read around this sub- forum and looked at a very good handful of the Hermes stories. It's been explained repeatedly and I think that you need to do some of your own investigation and then come back here and ask questions about things that you don't understand.

Link to post
Share on other sites

OK thank you, I have read around but just need to do it without 2 toddlers pestering me to get the facts written down 🙈. Thanks again and il let you know what I get back but assuming the same as every other case on here to do with hermes. 

Link to post
Share on other sites

Sorry about the toddlers – I'm sure they are wonderful – but I'm afraid that when it comes to mediation or whether happens, you will have to be totally in control of your material.

  • Thanks 1
Link to post
Share on other sites

… and yes, same story. It's a bit like a stuck record – and Hermes never seem to learn.

Link to post
Share on other sites

  • 3 weeks later...

Just an update, I started a claim through moneyclaim and hermes requested more time as to be expected. In the mean time I took 1 last shot at emailing Packlink claims after they auto refunded the £25 compensation and I emailed them the claim form which ended up being escalated to a manager and this morning I've received an email offering a full refund minus the £25 they have already refunded. 

Link to post
Share on other sites

That's an interesting development. Does that mean that the money refunded to you would include the claim fee?

Link to post
Share on other sites

Well it's up to you of course. You could accept the money from Packlink and then inform Hermes that Packlink have settled on their behalf that you are prepared to go ahead with the claim unless they refund you your claim fee. Of course this will probably mean that you would have to pay the fee on the directions questionnaire as well – but you would eventually get it all back.

Obviously, whatever you think is best for you. Well done on getting this offer anyway. If you accept it then you should make it clear to Packlink that you won't be withdrawing any claims until you receive the money.
Have Packlink actually said that they won't pay the claim fee?

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...