Hi, i sold an iphone via Ebay and sent with Hermes via packlink. The parcel arrived at the buyers address with delivery not of posted to letterbox! there was a pic of a fairly flat packet poking out of the letter box which looked like the side was ripped and the consumer later on emailed me a pic of what they received ( an empty parcel with the side ripped open).   As this is obvious theft and not lost its technically not covered under the loss and damage cover. Now