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    • I have done so now I will see what they say.
    • Hi all,    So long story short, I have just received a notice of debt recovery in the post from dcbl. I opened it because it was addressed to Mr. so and so (my surname but for both first and last name) for an unpaid parking charge that was given back in 2017. I looked up the number plate and the car was actually my mothers car, same initials but different addresses. I think they may have chanced sending it to my address as this is the first time I have received any letter of the sort.    Should I call them and tell them this isn't the right address or just ignore it.    Thanks.   
    • Thanks dx100uk - I'm not sure what the council will do next so will wait and see and update later if there are any developments. Thanks to all on the site for the advice. This has been hanging over my head for so long - wish I'd done it sooner.  
    • You can't really legislate for what may or not happen....get the credit and then see what transpires.   Andy
    • Don't worry about it. Hermes try to wriggle out of every piece of obligation that they have. As soon as you put your parcel into the care of Hermes, it is up to them to look after it and if they are careless or if there staff are criminal – then it is up to them to deal with the problem. They can't pass the buck onto their customers. Can you tell us more about the dates, what it was, value – et cetera. Have you got a formal rejection of your claim from Hermes on the basis that it was stolen? Please could you post up in PDF. If you have some other notification from Hermes that it was stolen from the van then please can you post that up in PDF format. We would love to see it. Spend some time reading around a good dozen or so of the Hermes threads on this sub- forum so that you understand how it all goes. You're pretty well guaranteed to get your money back – but Hermes as usual will spend more than the value of it trying to block you. I don't know what Hermes business model is but it makes no economic sense to me to spend so much time trying to deprive their customers of what they are entitled to along with the reputational risk. Once you have read around the Hermes stories and also once you have read about how to bring a small claim in the County Court, come back here and we will take you through it.
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    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
      I opted for mediation, and it played out very similarly to other people's experiences.
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
      Many thanks, stay safe and have a good Christmas!
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 31 replies

Not your normal type of Hermes query....

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So on Wednesday we had a parcel delivered by Hermes that contained items (IKEA plastic bowls, tumblers, cutlery etc) which had our address on it but not either of our names being addressed to “householder”.


I would have pointed this out to the driver but by the time I got downstairs they were driving off half way down the road already.


As this does not belong to us having not ordered it and there was no delivery note or invoice in the parcel I emailed Hermes to ask they come and collect this as presumably from the tracking number they will be able to ascertain who the sender was and at least deliver it back to them as I don’t think these came direct from IKEA and believe the parcel has been round the houses as I can see an additional label under the top one dated September....


From the initial responses I’m not sure they are too bothered as they have simply said they have fulfilled their contract by delivering it to the address on the parcel which I suppose they have with the only problem being it’s not ours...


I have in the latest email to them pointed this out and advised I would store the parcel safely for 28 days after which I will give the contents to a local charity shop in the event they don’t collect it.


Can anyone see any issue with this as these really are unsolicited goods and I don’t really want to store them in the loft for 6 years due to the statute of limitations 😀






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You I think you are acting absolutely correctly. Make sure that you have a paper trail. Take pictures of everything – and then do exactly as you have said, donate them to a charity shop. See if you can get a receipt from the charity shop.

I suggest that you hang onto the packaging for a little while longer – maybe a couple of months.

You are I think you would have done all you easily could – and the ability is with Hermes. You would certainly cause much greater problems for yourself if you sold them and made money out of it.

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Thanks BF I am not too confident that Hermes will actually collect it as I think they think they have done what was asked of them which I suppose to be fair they have considering it was addressed to my house.


Very odd though since I didn’t order it but will either donate to charity or perhaps see if one of the kid’s nurseries around here fancy it as be perfect for picnics and make sure I get written confirmation that it is a donation 😀

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