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    • Please would you give us the name of the appeals company which you went with. I'm curious but alos there may be others who have been let down by them and I think that it would be helpful to know. Thanks   I see also that you have been asked to post up certain information/documents and you haven't done so yet
    • The boiler had started losing pressure. I was getting concerned about it. ASG sent me  a letter saying that to keep the warranty valid I needed to power flush.  On the morning of the power flush the boiler failed completely and I turned it off.  The flush technician decided not to flush through the boiler as he was unable to get it to work and reported it as leaking.  I then got ASG to come out the next day. ASG refused to mend the boiler stating that the power flush had damaged it.  I have spoken to the flush technician who has explained he did not flush hot. He has done power flushes for many years and has never seen the damage alleged caused by a power flush.  An independent gas safe engineer has also stated that the damage could not be caused by a power flush.  The boiler was maintained annually by ASG according to the contract. It includes a fifteen year maintenance contract.  I was g I NG to sar them and try going either via the FSA or possibly court. 
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    • Thanks very much that makes absolute sense. That’s exactly my aim at the minute to secure my vehicle. That has to be priority before I worry bout unfair payments etc. I sent the letter of complaint in the hope they may enter into a payment plan still. If I thought I had the time until the 31st January then it allows me time to prepare next steps etc.  only problem is If there is a ban on repossessions why were they attempting to do it the other day and saying they still are. 
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
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    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 31 replies
    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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Hello can i get some advice,I was caught twice from Waitrose from different store.

Both times I gave my details they didn’t call the police.

First time was 5 years ago.

I’ve been shoplifting a few times at Waitrose.
This happen last week.

Will the police will came and arrest me?

The value was under £30.

Now that I’ve been caught for the second time I feel so ashamed, and embarrassed, I can’t sleep, I’m so nervous, I’m shaking all the time, I feel so bad.

I really don’t want to go to any supermarket anymore.

because I’m scared I would do the same.

 

Edited by Mango7
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nope 

forget about it totally

 

you'll get scary letter from a bunch of scammers called RLP

you put their letters in the bin.

 

how many other times have you? shoplifted since the 1st incident 5yrs ago and not been caught please?

 

dx

 

 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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that wasn't what i asked....

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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What we often recommend is that you talk to your GP to find out what led you to shoplift. CAG doesn't condone stealing but if there are reasons why you did this, you should look at getting help with them.

 

HB

  • Thanks 1

Illegitimi non carborundum

 

 

 

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3 please

 

Yes I will get help with my gp.

I really do appreciate that you are trying to help me.

 

After the first incident, for a long period I didn’t go there but then I started again because I lost my job.

I’m desperate please I need your help .

I don’t know how I’m going to tell my husband .

 

Please I need your help.

please help me.

 

mg

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you are in little danger of police ever being involved 

but you must go have a word with your GP

its all in the strictest confidence.

 

address any possible underlying problems that might be compelling you to shoplift - it's usually as a result of a cry for help upon other issues.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hello dx ,

I’m sorry I didn’t reply to you.

it wasn’t intentional .Answering to your question I’ve been there a few times.

pls if you can help me I really appreciate .

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I think that in addition to going to your GP – and this is very important – that you want to tell somebody you trust. The best thing of course would be if you discussed it with your husband because you would get the kind of support that would really help you.

If you keep this kind of thing secret then you will place a far greater level of distress upon you and if you find that you end up doing it again, you been exactly the same situation and you won't know who to go to for help.

I would suggest that you tell your husband. You feel a lot better after you open up and discuss it with somebody and realise that you're being supported

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41 minutes ago, dx100uk said:

you are in little danger of police ever being involved 

but you must go have a word with your GP

its all in the strictest confidence.

 

address any possible underlying problems that might be compelling you to shoplift - it's usually as a result of a cry for help upon other issues.

 

  • Thanks 1

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

 

@BankFodderThank you  so much for your words.

 

Thank you so much dx.

I was thinking going back home for good.

But the problem is my daughter still at Uni last year.

How long normally takes for the  police to came to my house?

 

No way I will be doing this again.

The way I’m feeling now.

stealing doesn’t pay what I’m going through right now , it’s really hard.

 

I wish I could have learned the first time.

thank you for your help.

 

@honeybee13 I do agree with you.

 

How sad I am right now .

I wish I could go back.

Mg7

 

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3 hours ago, Mango7 said:

How long normally takes for the  police to came to my house?

 

wont ever happen.

forget about police involvement

 

go see your GP .

 

...............

 

im not sure what you are doing but you don't need to keep hitting QUOTE

just type in the msg box.

 

dx

 

 

 

 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

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