Jump to content


  • Tweets

  • Posts

    • god where ever did you find all that twaddle rabbit hole stuff to go down .... no wonder you came here...we don't allow nor portray twaddle , neither lead people doen rabbit holes that then cost them money by sending PM's offering help of anything upto £360 for even a failed CCJ defence...   anyway enough of that BS. lets get you moving in the right direct , you should be ok as CEL are always losers if you do things correctly   can you fill this out please:   Received a Court Claim From A Private parking Speculative invoice?? - How To Deal With It HERE***Updated Aug 2016*** - Private Land Parking Enforcement - Consumer Action Group
    • A growing number of clubs big and small are using more technology to help performances on the pitch. View the full article
    • Where was the help for the environment, social care, renters, and to cover the future costs of Covid? View the full article
    • Hi All, I have received a parking ticket as RK (thats registered keeper right?) for overstaying by 16 mins in a well known wholesalers car park in Liverpool. I read some very confusing (and sometimes contradictory information on several sites) on how to deal with this. I followed the instructions to firstly challenge the validity of their claim. I wrote to them (no response) and emailed them. I had to guess at the email address because they provide only the registered office address or a 'claim line', which if i had contacted them on that, would have been agreeing to their idea of us having a contract in the first place (right?). i eventually got the admin email and sent it there, stating that i had already written to them with no response. I got a response saying that they do not respond to correspondence at that address and i should either write to them (already did) or contact via the appeals line or appeals email (again with the acknowledgement that its an appeal i need, rather than straight up confirmation). I asked in at the wholesalers customer/ member services in store about the car park ownership and they informed me it was a consistent problem and they didnt know the owner. I have contacted the head office in Herts for the information. (Customer services/ member services/ online services & complaints) for the information regarding ownership of carpark and the contract of agreement between them and the CE parking management with no luck. I received no further correspondence and therefore assumed that they had dropped their spurious claims. They acknowledged my letter with: "Response from representation team -  We refer to your recent correspondence. We accept for you to pay the original reduced sum of £100. The Parking Charge Notice has been passed to a debt recovery agency. All further enquiries, including payments, must be directed to them. Please follow the instruction on the correspondence you have received." I received nothing else until I receive a Northampton county court business service court claim. The amount is now in the hundreds (£274). I have acknowledged and sent back the form with nothing else written on it. now i have another week or so to mount my defence. I dont know anyone who speaks 'legalese' and frankly its giving me sleepless nights. Incidentally, at the time of the alleged 'contravention' there was a bout of sudden severe weather which was 'waited out' inside the wholesalers porch by several members and their children because the soft furnishings and electricals (for example) bought in store would have been destroyed by the downpour. Further investigation into the owner of the Civil Enforcement ltd has shown me that they are owned by CCP parking, who are in turn owned by Qa Nominees and are owned by people exposed in the Panama Papers scandal.   I am feeling like im a tiny part of a very big scam here, one that DVLA are profiting from. Under advisement, I have written a complaint to the wholesalers complaining about being treated so shoddily as a member. Under advisement, I have also written to CE ltd requesting a Subject Access Request. But I really dont understand the process or what steps to take now.
    • Hi Anney,   When you get the SAR, can you give us some more detailed info info like loan amount, date taken out, last pay't made, balance remaining,.
  • Our picks

    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
        • Haha
        • Like
    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 33 replies

NHS permanent contract, WFH but no work one day - do I have to make up the hours?


Recommended Posts

I work as a medical secretary in our local General Hospital.  I've been in the same department for 6 years, 5 as bank staff and 1 year as permanent, my contract is for 18.5 hours, which I do over four days with a short day on Friday; I'm the only secretary in the unit.  Since Covid I've been working from home (which the hospital has encouraged staff to do) but go into the department on one day per week.  A few weeks ago I was logged on and ready to work when I got a call from my manager at about 11 30 a.m. to say there would be no letters to do that day, so I could either owe them the time or take it as holiday.

 

My question is if I'm ready to work according to my contract, but there is no work, should I have to "owe" the hours or use my holiday with an unexpected (and unasked for) day off.  While no the question was left up in the air when this happened it has now arisen again because I did an extra day last week and I hoped to get TOIL on my birthday next week but have now been told I should use that extra day to cover the day when there was no work for me.

 

Due to the extra work everyone in the NHS has done due to Covid I don't really want to make a big thing of this - I love working with my colleagues in the department - but I would like to know whether my boss is correct that I have to make the time up.  I was ready to work; is it my fault if there wasn't enough for me to do that day? 

Link to post
Share on other sites

I presume you aren't in a union ('cos that's who you should be asking)?

 

Depends what is in your contract.  I tend to agree with you that I'd be unhappy too if I was ready and prepared to work and at the last minute was told by a manager that there was nothing for you to do and to take the day out of my annual leave.  It ought to be the role of a manager to "manage" the flow of work so that this is not necessary - I personally don't think you should lose time/annual leave because there's no work for you.  (I'm a former NHS manager - surely there's always work that needs doing?).

 

But see what your contract says.

 

But number 1 task, join a union.  Probably too late to assist with this problem but they'll help you out when your manager tries this again in future.

 

(NB - there's actually no such thing as a "permanent" job anywhere, but particularly not in the NHS.  What you have is a substantive post).

Link to post
Share on other sites

Hi Manxman

Yes, I'm a Unison member.  I spoke to someone earlier this year when this happened once before.  He felt (but wasn't absolutely sure) that this was wrong.

I'm typing the clinic letters at home (connected to the hospital network with a VPN) as soon as they're dictated by the nurses (this is a nurse-led unit).  If they have no patients to see, then no letters.  It's not really the managers fault either - just the situation with Covid!  Perhaps I work to fast and should space the letters out a bit myself, then this wouldn't happen!  I go into the office once a week to print out and post the letters of the week before and  and do any other bits and pieces.

Thanks for the advice and I'll check again with my union (and look for my contract!)

Link to post
Share on other sites

Not wanting to be unfair but it's a fact that not all local union reps are equal - some are better than others or are just better at certain things than others.

 

Depending how much this is concerning you, I'd speak to your union rep again and press them for an answer.  If they don't know for sure say that of course you understand they can't know everything, but can't they get a definitive answer for you from someone else?  Ask to speak to another rep or ask to speak to someone at the regional office.

 

(I had quite a complicated problem a few years ago and my local rep - who otherwise was very good - was completely out of their depth.  They got someone from the regional office involved and they were brilliant)

Link to post
Share on other sites

Yes, this is what I've found and Unison, at my workplace anyway, is not the most dynamic and proactive of unions!  Thanks for your advice - am still searching for my contract!

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...