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    • ok well next time never use email esp when entering into what seems like pointless letter tennis on your behalf.?when you had no real need to reply to them in any manner or form.   it only encourages them you are a mug and gives them a free way to intimidate and harass you by email.   get some kind of records from saas/slc on what they believe is your current status as they do still do the Adminmost of these loans .      
    • ignore ...yes its not a letter of claim from a solicitor with their client being the Uni. until/if you get one of those pop back here.   no-one can add anything to any debt ...so can't increase it.   nothing to do with 'credit' but yes ofcourse you can request and they will have to produce all paperwork inc how they dealt with your dispute if the time comes and they move to court.   redwood or harwood are good names to put in our search top right in the red banner.        
    • Someone that specialises on the subject might be a better way to put it. 
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    • Apologies I hadn't seen that uploads need to be in PDF.   I have received the attached letter from STA which I assume is a standard letter as I've never spoken to them on the phone. I'm not sure what they mean by 're-commence recovery action'? Do I just continue to ignore them?   I have been in contact with the Uni who insist I need to pay the fees as I left the course after the first three weeks. They have not provided any evidence/documents that I signed an agreement to pay the fees or that I acknowledged that fees would be due if the course was left early. They referred me to their website which undoubtedly has changed since I was there.    I appreciate I shouldn't reply to STA however I'm not sure how to proceed with this overall.   I've read the claim form page and I'm not clear if I can request a copy of a credit agreement from the Uni as I'm not sure if its standard for a University to have required a credit agreement to be signed?    I'm not really clear what happens next and at what point I need to act. I've read about lots of different cases (fee related and non fee related) but can't find information on a case that is similar to mine. Do I wait until the Uni begins a formal action? I am concerned as I don't want the amount to increase from the already significant amount they are demanding.     Many thanks for any help you can offer.  staletter.pdf
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
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      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
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      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
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NHS permanent contract, WFH but no work one day - do I have to make up the hours?

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I work as a medical secretary in our local General Hospital.  I've been in the same department for 6 years, 5 as bank staff and 1 year as permanent, my contract is for 18.5 hours, which I do over four days with a short day on Friday; I'm the only secretary in the unit.  Since Covid I've been working from home (which the hospital has encouraged staff to do) but go into the department on one day per week.  A few weeks ago I was logged on and ready to work when I got a call from my manager at about 11 30 a.m. to say there would be no letters to do that day, so I could either owe them the time or take it as holiday.


My question is if I'm ready to work according to my contract, but there is no work, should I have to "owe" the hours or use my holiday with an unexpected (and unasked for) day off.  While no the question was left up in the air when this happened it has now arisen again because I did an extra day last week and I hoped to get TOIL on my birthday next week but have now been told I should use that extra day to cover the day when there was no work for me.


Due to the extra work everyone in the NHS has done due to Covid I don't really want to make a big thing of this - I love working with my colleagues in the department - but I would like to know whether my boss is correct that I have to make the time up.  I was ready to work; is it my fault if there wasn't enough for me to do that day? 

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I presume you aren't in a union ('cos that's who you should be asking)?


Depends what is in your contract.  I tend to agree with you that I'd be unhappy too if I was ready and prepared to work and at the last minute was told by a manager that there was nothing for you to do and to take the day out of my annual leave.  It ought to be the role of a manager to "manage" the flow of work so that this is not necessary - I personally don't think you should lose time/annual leave because there's no work for you.  (I'm a former NHS manager - surely there's always work that needs doing?).


But see what your contract says.


But number 1 task, join a union.  Probably too late to assist with this problem but they'll help you out when your manager tries this again in future.


(NB - there's actually no such thing as a "permanent" job anywhere, but particularly not in the NHS.  What you have is a substantive post).

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Hi Manxman

Yes, I'm a Unison member.  I spoke to someone earlier this year when this happened once before.  He felt (but wasn't absolutely sure) that this was wrong.

I'm typing the clinic letters at home (connected to the hospital network with a VPN) as soon as they're dictated by the nurses (this is a nurse-led unit).  If they have no patients to see, then no letters.  It's not really the managers fault either - just the situation with Covid!  Perhaps I work to fast and should space the letters out a bit myself, then this wouldn't happen!  I go into the office once a week to print out and post the letters of the week before and  and do any other bits and pieces.

Thanks for the advice and I'll check again with my union (and look for my contract!)

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Not wanting to be unfair but it's a fact that not all local union reps are equal - some are better than others or are just better at certain things than others.


Depending how much this is concerning you, I'd speak to your union rep again and press them for an answer.  If they don't know for sure say that of course you understand they can't know everything, but can't they get a definitive answer for you from someone else?  Ask to speak to another rep or ask to speak to someone at the regional office.


(I had quite a complicated problem a few years ago and my local rep - who otherwise was very good - was completely out of their depth.  They got someone from the regional office involved and they were brilliant)

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Yes, this is what I've found and Unison, at my workplace anyway, is not the most dynamic and proactive of unions!  Thanks for your advice - am still searching for my contract!

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