My Mother has dementia, Barclays say 'out of time' over package account fees/charges.

[Paul Walton]

I have recently got POA for my Mum.

From what I can establish she has been paying for a Premier account for sometime, when she didn't need the services, dementia not withstanding. I had a long reply from Barclays stating she is 'out of time' and had used some of the services, therefore she knew about them. Also, something about 3 years and she should have know anyway.

 

The end result was no. I'm about to write back and ask a simple question, what has she paid in the last 6 years ( apparently that is not 'out of time')

 

Any help would really be appreciated , the care home fees are bad enough, but that's another issue.

[dx100uk]

AFAIK the 3yrs doesn't apply to charges... that was the CCL stuff concerning PPI reclaiming.

 

charges reclaiming or in your case package account fee reclaiming? Runs from when you realise they can be reclaimed.

 

DX

 

 

[Paul Walton]

Well, I only just noticed she was being charged. The charges seem to go back about ten years, they tell me that's out of time. So, can I go back 6 years? Obviously, my mum would not have understood much over the last 6 years.

 

What do you think is the best option?

[dx100uk]

until you realise they can be reclaimed there is no time limit and there is most certainly not a only 6yrs time limit on how far you can then go back to reclaim.

we've seen charges from the 1990's refunded.

 

 

[Paul Walton]

Understood. Vile behaviour from Barclays. 

Could you point me in the right direction please.

[AndyOrch]