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    • Send Firstport and SAR. Do it today. Read our customer services guide and implement the advice there in future. With any company. I expect my site team colleague @dx100uk will be along shortly to provide you with the help you need. Finally, please can you avoid posting in a solid block of text. It's very difficult to read and very unhelpful. Properly spaced and punctuated will encourage others to visit your thread and to give you the support that you need.
    • Hi. This is the first year I had to ask Firstport could I pay by instalments due to company/job closures. They agreed on the phone I could pay instalments. No record was sent or a payment plan put in place. I simply paid on their website by credit card. I paid different amounts and paid every month but I had a blip one month & couldn’t pay so carried on paying the months after. A refund arrived in another month so I ‘used’ that as my instalment. Suddenly 6 months into the year I received a letter from the debt co. PDC saying I owe extra money plus admin fees. They did not know it had been agreed that I was paying instalments so I told them this.  They then agreed it with FIRSTPORT. I then pointed out I had paid up to date. I received no notification from FIRSTPORT about anything being overdue until an email came a day later than the letter!  I’ve been battling with them since November and they just don’t listen. I don’t want their sympathy as everyone has a nightmare year. But I can’t pay them anymore than what I already have to.  Is this all legal ?  many thanks in advance for advice. Marion. 
    • Its all political now Hightail, and the politicians are playing with lives, also Hancock seems to think that its ok to have a flexible interval between jabs, and mix and match vaccines at random depending on what available on the day, with no clue as to adverse interactions.  he should be in jail along with Whitty and ferguson,.
    • I don't think we have any reliable data for a single dose of any vaccine so far.  What we do have from the current protocol are great figures for how many people have received a single shot.  I'm concerned that's more useful for political propoganda than medical efficacy.
    • Tired of coronavirus now   Want to get back into work and I can't as just so wheezy doing anything at the moment 
  • Our picks

    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 31 replies
    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies

Recommended Posts

Hi, just received this sms out of the blue from CDER Group. No idea what it is for and no idea what to do. Any advice/help would be greatly appreciated:

 

"DO NOT IGNORE THIS MESSAGE. An Enforcement Agent may be allocated to your account and your goods may be removed. You can pay now using this link: https://customer.cdergroup.co.uk/portal/paylink/******** or contact CDER Gruop on 0330 107 0023, Ref ******** Security code. If anyone in your home has symptoms of COVID-19, is self-isolating or has been advised to shield, please contact us on 03301070023 before we visit you at home"

 

As I said, it came out of the blue. I don't think it is a spam message looking on forums, I don't want to call them as they will ask for phone number and address, so how can I find out what debt I owe?

 

Many thanks

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Keep it but ignore it until you get some kind of formal communication at your address. Then come back here.

@dx100uk

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please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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For the sake of clarity, the most common debts that CDER enforce relate to parking and road traffic contraventions; most commonly, for Dart Charge and Transport for London (amongst many others).  Would this give you a clue as to what debt is being enforced?

 

PS: CDER used to be called JBW Group. The word CDER is pronounced as:

Sea....Der

 

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god that lot

so back to their old tricks of sending out 1000's of email or text msgs on old debts wanting help with their drinks bill for the xmas party.

 

leopards dont change their spots...just their name.

 

there appears to be 1000's of reports of people getting these texts on the interweb this last 2 weeks.

 

looks like they think a change of name might scare a few mugs into coughing up.

 

most appear to be for debts ranging from anything to old DVLA stuff, ctax, toll charges and PCN's

 

i suspect someone has simply just got 1000's of debt on their database that have had no movement in a long time out that has a mobile number linked to it...and spouted out the exact same text.

 

lots appear to be DVLA related from more than 6mts ago, which ofcouse are now dead re:(late licensing penalty, keeping an unregistered vehicle on the public road, various offences under VERA, etc.)

 

 

 

  • Like 1

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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