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    • I called my GP surgery and offered to jump in car and turn up at no notice if they got no shows and was told 'thats simply not happening' When I pointed out that the BBC had raised the issue I was quite bruskly interrupted (unusual at my surgery) and told the media is spouting rubbish which is helping no-one.   I do know that hospital/vaccination center staff are/have been given doses from failed attendances. presumably managed locally   We need to understand that patients can call again, but the vaccination doses are and will remain for some time limited and waste (including relying on others turning up after one failure to turn up) is to be avoided at all costs   There is also the issue of managing the second dose (errr) for those who are given one out of sequence. Let alone any questions regarding that being 'approved'     Personally I would be happy getting one dose early whatever happened later.  (one different vaccine, two matching, no other, whatever)  
    • A cross-party group of 70 MPs are pushing for buy-now-pay-later firms to be regulated within three months View the full article
    • Slightly off topic , just a quick question    another debt with Capquest - been ignoring for ages as refuses to supply signed docs and statement of account    finally supplied a list of transaction they say is from original creditor , but just an excel list of 29 transactions , no title , no account number ,  no headings   literally just a list of numbers on a Capquest paper - with Capquest small print in the footer .   obviously , I can see there is nothing to tie this list of numbers to me -    im looking for a good paragraph to send back    like *   Thanks for a list of numbers you have typed with no references , titles, account numbers or anything to show this is an original creditors statement , this is not my statement , and has not been provided by the creditor on creditor paperwork I j the format of a statement -  please provide as required the original statement as required by ..........     can you help ?   18-01-2021, 19:33 Office Lens.pdf
    • You arranged this delivery with P2G and I'm assuming that they used Hermes. This correct?   Were the hampers correctly declared? Was the value of the hampers correctly declared? –  You don't tell us what the value of these hampers was. Please could you tell us what each one was and the total.   Did you take out any of their so-called insurance?   In your first post you say that you are "… not really out-of-pocket." I take this to be a typo ??   Presumably you have sent hampers using the same companies before?   As suggested by my site team colleague above, please can you read thoroughly around the various Hermes stories in this sub- forum and start understanding all the various principles and also the journey that these claims normally take – which means a letter of claim, a County Court action, mediation – and then generally speaking, a settlement.   It is highly likely that your claim will have to follow the same route and you need to be well prepared to understand the principles involved and the steps to take.   In addition to reading up on the various Hermes stories on this forum, you should also understand the steps involved in taking a small claim in the County Court.   You may as well start to familiarise yourself with this process because if you are running a small business and you are dealing with suppliers et cetera then no doubt you will end up having to use the County Court system again  and so you will be learning some very useful transferable skills.    
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
      I opted for mediation, and it played out very similarly to other people's experiences.
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
      Many thanks, stay safe and have a good Christmas!
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 31 replies
    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies

DWP compliance call

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Good evening all, 

Im hoping you can ease a stressed mind!!


I had a random call yesterday regarding my benefit claim.

Started off straight forward enough, in then informed of allegations against me as working while receiving benefits & also having a partner.

Neither case is true.


I look after my grand daughter while her mum works but that's all, a friend of mine helps with bits n bobs for me but we are not in a relationship.

I do stress that given as the 'tip off was received over 7 months ago I am aware that my child was involved in a very heated custody battle then (& ongoing) & that I know that this call is malicious.


end of the call in asked to confirm I agree with the statement & the officer says they are happy I have given the correct information they will call me in 2 weeks regarding a query on a top up I receive. 

They agree it is malicious.


So what im feeling is, that it? investigation over? 


I have nothing to feel guilty of but when you have the many illnesses I have it's hard not to feel anxiety.

Any help/advice is appreciated.

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Hello and welcome to CAG.


I haven't been through the compliance process myself but from seeing numerous threads here over the years, Compliance don't sound like unreasonable people. I would assume the lady meant what she said and deal with the next phone call if there is one. You did exactly the right thing by explaining the situation and being honest, it can only help.


Best, HB

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Illegitimi non carborundum




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That is all you have to, tell the truth about your circumstances and if they want any information sent to them e.g. Bank statements, then make sure you respond to any letters you receive in the post.


The phone call may not be the end of the process.  Make sure you open all post received and try to respond to any information requests within any time period stated.  If you find that you are having difficulty obtaining information within the time period required, then give them a phone call to ask for more time.

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We could do with some help from you.



 Have we helped you ...?         Please Donate button to the Consumer Action Group


If you want advice on your thread please PM me a link to your thread

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Yes I have had one previously, and that too was malicious, unfortunately it's a procedure they have to go through to be seen to investigate ''tip offs'' no matter how questionable they are.


It is a shame that there's no consequence for these types of malicious tip offs, , however you seem to be aware of which direction this information came from, there time will come.


I'd just try to put it to the back of your mind now, they'll ring in a couple of weeks and tell you their investigation is concluded and no further action will be taken.



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Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!



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