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    • Slightly off topic , just a quick question    another debt with Capquest - been ignoring for ages as refuses to supply signed docs and statement of account    finally supplied a list of transaction they say is from original creditor , but just an excel list of 29 transactions , no title , no account number ,  no headings   literally just a list of numbers on a Capquest paper - with Capquest small print in the footer .   obviously , I can see there is nothing to tie this list of numbers to me -    im looking for a good paragraph to send back    like *   Thanks for a list of numbers you have typed with no references , titles, account numbers or anything to show this is an original creditors statement , this is not my statement , and has not been provided by the creditor on creditor paperwork I j the format of a statement -  please provide as required the original statement as required by ..........     can you help ?
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 31 replies
    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies

Dealer unable to provide refund due to accounting!?


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Before my Annual Service in August I noticed the AC was making a hissing noise and wasn't working properly.

I reported this to the dealer and they said the pressure was low. They recommended the AC refrigerant be refilled at a cost of £80 (paid by Credit Card).

 

Three months later and the AC began hissing and stopped working again. After booking the car in again the dealership has found a leak and stated the repair would be covered under warranty.

 

I questioned why this was not detected in august and as this was a warranty issue would the initial recharge cost be refunded.

The dealership conceded but have declined to provide a refund back to my card and have instead stated they would only be able to offer a discount for the amount of £80 off of my next service.

They stated this was due to their accounts being closed off at the end of each month and being unable to go back and refund the initial charge.

 

This seems like a bit of an odd excuse to me.

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simple contact your card provider

do a section 75 reclaim

 

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Less than £100?

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some do chargebacks on a cc for sums less £100  ask can't hurt

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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same

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Thank you, I'll give my CC company a call during their office hours.

 

Out of interest is there likely any legitimacy to their argument or are they just being difficult?

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 I’m not commenting on the money. But as it’s a refrigerant they should test the system in the first place to ensure it can maintain a vacuum. It sounds like that may just have refilled it without testing first. 

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15 hours ago, CraigMcK said:

 I’m not commenting on the money. But as it’s a refrigerant they should test the system in the first place to ensure it can maintain a vacuum. It sounds like that may just have refilled it without testing first. 

 

It looks like the vacuum/ evac is more to remove the old refrigerant than test the system.
On some of the motoring forums they suggest requesting a pressure test with Nitrogen.

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From the GOV website on car aircon

 

Check for leaks

You’re legally required to prevent F gases leaking from mobile air conditioners, so you should get your technician to regularly service it and check for leaks.

If you’re a technician that services a mobile conditioner, you share responsibility for stopping leaks with the owner of the vehicle.

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10 hours ago, CraigMcK said:

From the GOV website on car aircon

 

Check for leaks

You’re legally required to prevent F gases leaking from mobile air conditioners, so you should get your technician to regularly service it and check for leaks.

If you’re a technician that services a mobile conditioner, you share responsibility for stopping leaks with the owner of the vehicle.

 

It's a bit worrying with these harmful gasses that possible leaks aren't investigated properly. All too easy to bill the customer for a recharge and wait to see if it happens again.

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