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    • get some CCA request s running tomorrow. without enforceable paperwork no-one is going near a courtroom door. wait and see what toilet paper each one returns with. they have 12+2 days else one of your options is too cease payment until they do.    
    • Hi  I wonder if anyone can assist. We purchased a proform treadmill from Sweatband.com approximately 3 months ago. It is a fairly large treadmill and we purchased with the intention of putting into our garage which has electrical wiring and my partner has a turbo trainer already in there (has been for years). Only when the treadmill got delivered did it the warranty documents advise against keeping it in the garage. No where on the website for Sweatband or the manufacturer's website does it recommend the treadmill is not kept in the garage. The sweatband website has a treadmill buyer's guide where it actually comments that people like to put treadmills in the garage but consider the head height. So it is only after you have purchased and taken delivery of the treadmill are you advised not to keep it in the garage.    We took delivery and set it up on a proper gym mat. We make sure to turn it off when not in use and to cover the treadmill when not in use. It has been working fine. I used on Friday night and then on Saturday morning when I went to switch on the electrics have stopped.    Sweatband are now redirecting us to the manufacturer who are saying we have the item in an unsuitable environment and this will void our warranty.  The item is so big we cannot physically lift it out of the garage and we do not have a room in the house big enough to store it.    Has anyone had any similar problems with treadmills in the garage and it affecting the warranty? We feel we have been mis-sold a product as it is only after you have taken delivery are you told you cannot store in the garage despite the seller's guide making reference to where to store your treadmill and making reference to the garage but failing to warn it is against advice to store it there. We would have never bought the treadmill if we knew it was unsuitable for the garage.    Also we made the transaction via paypal but using our credit card. Do we have any protection with our credit card or paypal? The cost was £1,500 so we do feel it should last longer than 3 months.   Any help or advice would be much appreciated.   Thanks  EM0149 
    • they weren't enforcement officer, they were a powerless DCA.   the point of only getting 2 days to raise £1500 (not £1800 the £300 repo fee is an unlawful penalty) is one we shall use. BUT!!!....... you can't call the kettle back , you've had more then 12mts to sort this out, you haven't, so the other points are pretty much irrelevant, it works both ways .   your reply has got to be very very carefully worded in most certainly wont be tonight nor tomorrow you should answer poss by friday, you rush back with a poor reply you play right into their games. don't!!  
    • https://tinyurl.com/y484rmfk   A  Secure tenancy is Assured by 1988 Housing act   A Protected tenancy is Regulated by 1977 Rent act which is yours   Both have Grounds for possession order.   The grounds you have quoted are from 1977 Rent act, schedule 15, section 98 which are discretionary   If the LL has issued the correct "Notice to Quit" you need to show it to Shelter, CAB, Solicitor, local law centre checking to see if its correct notice or not.   Read on https://tinyurl.com/y3cdaq8s   Can you upload a copy of the NTQ in adobe pdf form to CAG with personal details Blank out    
    • LOL   Four years after he kicked off the Trump presidency by lying angrily about the size of the inauguration crowd, the former press secretary Sean Spicer has applied to join the White House press corps.   The former Republican party official now hosts a show, Spicer & Co, on the hard-right and conspiracy theory-tinged Newsmax network.   https://www.theguardian.com/us-news/2021/jan/19/sean-spicer-trump-white-house-press-corps
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 31 replies
    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies

Dealer unable to provide refund due to accounting!?


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Before my Annual Service in August I noticed the AC was making a hissing noise and wasn't working properly.

I reported this to the dealer and they said the pressure was low. They recommended the AC refrigerant be refilled at a cost of £80 (paid by Credit Card).

 

Three months later and the AC began hissing and stopped working again. After booking the car in again the dealership has found a leak and stated the repair would be covered under warranty.

 

I questioned why this was not detected in august and as this was a warranty issue would the initial recharge cost be refunded.

The dealership conceded but have declined to provide a refund back to my card and have instead stated they would only be able to offer a discount for the amount of £80 off of my next service.

They stated this was due to their accounts being closed off at the end of each month and being unable to go back and refund the initial charge.

 

This seems like a bit of an odd excuse to me.

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simple contact your card provider

do a section 75 reclaim

 

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Less than £100?

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some do chargebacks on a cc for sums less £100  ask can't hurt

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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same

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Thank you, I'll give my CC company a call during their office hours.

 

Out of interest is there likely any legitimacy to their argument or are they just being difficult?

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 I’m not commenting on the money. But as it’s a refrigerant they should test the system in the first place to ensure it can maintain a vacuum. It sounds like that may just have refilled it without testing first. 

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15 hours ago, CraigMcK said:

 I’m not commenting on the money. But as it’s a refrigerant they should test the system in the first place to ensure it can maintain a vacuum. It sounds like that may just have refilled it without testing first. 

 

It looks like the vacuum/ evac is more to remove the old refrigerant than test the system.
On some of the motoring forums they suggest requesting a pressure test with Nitrogen.

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From the GOV website on car aircon

 

Check for leaks

You’re legally required to prevent F gases leaking from mobile air conditioners, so you should get your technician to regularly service it and check for leaks.

If you’re a technician that services a mobile conditioner, you share responsibility for stopping leaks with the owner of the vehicle.

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10 hours ago, CraigMcK said:

From the GOV website on car aircon

 

Check for leaks

You’re legally required to prevent F gases leaking from mobile air conditioners, so you should get your technician to regularly service it and check for leaks.

If you’re a technician that services a mobile conditioner, you share responsibility for stopping leaks with the owner of the vehicle.

 

It's a bit worrying with these harmful gasses that possible leaks aren't investigated properly. All too easy to bill the customer for a recharge and wait to see if it happens again.

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