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    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
    • Hello CAG Team, I'm adding the contents of the claim to this thread, but wanted to open the thread with an urgent question: Do I have to supply a WS for a claim with a court date that states " at the hearing the court will consider allocation and, time permitting, give an early neutral evaluation of the case" ? letter is an N24 General Form of Judgement or Order, if so, then I've messed up again. Court date 25 May 2024 The letter from court does not state (like the other claims I have) that I must provide WS within 28 days.. BUT I have recently received a WS from Link for it! making me think I do need to!??
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HSBC litigation?


Shah57
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Hello 

 

I will keep this short

 

HSBC blocked my account without warning in January and only reopened it yesterday after 10 months. They've given me £1,000 as a way of saying sorry. The blockage was due to an error in their system but it has led to the following for me - 

 

7 defaults on credit file to the value of £152000, rent arrears of £2000 , paypal has closed my account which I had since 2003 as one of the defaults was with their credit services and as a result of this my online business has gone bust as PayPal was the only way I could get payments from clients. Car repossessed as finance payments were also blocked. 

 

Can anyone advise if I have a case against HSBC either through the ombudsman or the County Court to recover all my losses ?  They have already told me they will not be increasing their compensation . Thanks 

 

 

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and you have this in writing?

did they give a reason why this happened other than 'an error?'

and did they register any kind of fraud or cifas marker on your file too?

 

dx

 

 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Yes, letter simply stating review done, it didnt say it was simply down to a glitch in their system which caused them to review my account but nothing else could have caused it. The review took so long due to the pandemic and staff shortages. Nothing untoward was identified in the review and nothing was registered with cifas

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got to have been due to them being suspect of large unaccounted for sums going in and out, sounds like a fraud investigation to me as thats the only real reason banks totally block everything.

 

you say this happened in january..why did you not immediately get all your going forward income paid to another account?

that doesn't take 10mts.?

 

you are going  to have a hardtime claiming defaults on your credit file some +3mts later and a repo'd car some month later is their fault.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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The largest ever amount that went into that account was £500 which was about 7 months before it was blocked. 

 

There was no going forward income as the 1st lockdown came 6 weeks later and I went straight onto universal credit after that and have been on it ever since. 

 

Bottom line, at the time it was the only account I had add and all of my savings of £16500 were in there which I had no access to after it was blocked. Tried to contact the car finance company but no one was available throughout the pandemic likewise many other companies who registered a default

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Could the payment from Paypal spooked HSBC? Personal Account vs Business Usage? 

Not unheard of for them to do a review for this reason etc

  • Like 1

 

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did you immediately and regularly WRITE to hsbc informing them of the issues this block was causing you, specifically relating being unable to pay rent, credit payments, car finance etc and the imminent closure of your paypal accounts that will result in the closure of your business too?

 

did they reply each time?

 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Fairly low amounts were going in from my PayPal account such as £150 every 4-5 days or so , I can't imagine such tiny amounts spooked them. It was a business account (had it since 2010) but I was entitled to use it as a personal account too ie pay for fuel etc. There is no law against that. 

 

Yes, when I first became aware of it as as letters were being sent by companies not getting their direct debits that's when I first knew and called them and they just told me it's under review.

 

I did indeed tell them of the consequences i.e. car repossession, defaults etc but they still said they had to carry out the review.

 

Only spoke to them once throughout the first lockdown due to the huge queues.

In total I spoke to them about 4 times about this and wrote to them once.

They did it did not reply to the letter. 

 

Bottom line, review done.

Nothing identified.

My credit history is wrecked for 6 years and I'm financially ruined.

 

 Do I have any comeback beyond the Paltry £1000 they have given ? 

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send HSBC and sar leave it as is but specifically add you wish phonecall recordings or transcripts of all call since xyz date.

 

i don't think £1000 is enough no, but if this was me i would not have simply relied upon a few phonecalls here and there and only one letter if my whole life was falling apart , nor would i have awaited for them to resolve the issue so 10mts had elapsed till i seriously tried to do anything about it

i would have written to the CEO daily....

 

dx

 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

I did as much as I could do. I wasn't going to stay on the phone for 4 hours each time during the lockdown was I. 

 

Would court action likely succeed? A solicitor said something like this is likely to be breach of Duty. 

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you need to prove HSBC were fully aware, in detail, of the very serious nature of your predicament.

i'll be honest and say as it stands , unless their account/comms log via an sar has notes or they have the phone call details, you don't appear to have been too bothered this was going on...from the evidence available.  a court would take the same view i think sadly.

 

you appear to have been more than happy to await some outcome where you believed they'd wave a magic wand and make it all correct again.

 

a letter from them to each establishment detailing their (HSBC) error and wanting defaults removed and the car returned and payments made upto date etc etc would be a good result, but i cant see that happening.

 

a 10 month delay is very unusual, we normally see these issues resolved within 6 weeks by most banks.

i think the sar is going to be the key here.

 

but that doesn't stop you from WRITING now to the CEO and complaining, carefully but briefly detailing, by simple bullets points how their 10month investigation concluding it was their error has ruined your life and what are they going to do about it.

 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Got it, hsbc were aware, I told them and surely they could see the direct debits that had been going out of the account previously and that were now blocked. 

 

10 months is indeed usual. I've never heard of it happen to anyone before but my gut feeling is that the lockdown had something to do with it. 

 

I will write to the CEO and see what he/she has to say but to get a large amount which is at least equivalent to all them defaults should I go to the court or the ombudsman ?. The ombudsman has a long wait of over 5 months at the moment. I could go directly to court and as I'm on Universal Credit I'm exempt from any fees. 

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Lets put this into perspective.

You wont ever get £1000's out of them most def not the £15k? you are after..wont happen even through court.

 

And if you dont get written evidence they knew but stupidly did it all on a phone without recording your calls up creek are you. Your word against a powerful bank.

 

If your pp account were to be sorted is your business one that would recover? And why didnt you simply open another pp account with differing details using another bank ac and link that to your business?

 

Dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Well the banks do record calls don't they so the court can ask them for the phone transcripts. 

 

It was all too much of a hassle trying to open a new account as I thought it would be resolved in a few days but clearly it was not. Anyway I will see how this goes. 

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Just now, Shah57 said:

Well the banks do record calls don't they so the court can ask them for the phone transcripts. 

 

It was all too much of a hassle trying to open a new account as I thought it would be resolved in a few days but clearly it was not. Anyway I will see how this goes. 

 

You had 10 months though... Surely by week 3 ... You would have realised something was up? 

Not being critical but just wondering if you thought about it?

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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It's £152000. Ie loans, car finance,  credit cards etc. 

 

I did.

Tried to resolve it with the bank but it never happened and about three weeks later the lockdown came.

This is when my credit history started deteriorate with late payments and the chances of getting another bank account were low. 

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Arh you fell into the trap... 

Just because of a poor credit score - You can get another Bank Account :) 

 

Monzo / Starling if you like self service with an App etc.

Barclays and Lloyds would be a good idea. Barclays is easiest to get a Basic account with / Lloyds has better CS.

Nationwide have a great basic account too. 

 

Im going to warn you now. If you have now got your account back - Get out of HSBC now and go elsewhere. HSBCs monthly reviews will likely kill any oustanding Overdraft etc and itll be called in due to the defaults etc. 

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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I will go elsewhere,  but it doesn't mean i let them get away with ruining my credit history 🙂,

regardless of anything it was a they who are responsible for ruining it not what I didn't do.

 

If they did not block the account for no reason then nothing would have happened.

 

Simple as that. 

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34 minutes ago, Shah57 said:

Well the banks do record calls don't they so the court can ask them for the phone transcripts. - not their job thats yours to prove .

 

It was all too much of a hassle trying to open a new account as I thought it would be resolved in a few days but clearly it was not. Anyway I will see how this goes. 

but you have waited 10mts and in a nutshell have done little to nothing to mitigate your issues.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

36 minutes ago, Shah57 said:

It's £152000. Ie loans, car finance,  credit cards etc. 

 

I did.

Tried to resolve it with the bank but it never happened and about three weeks later the lockdown came.

This is when my credit history started deteriorate with late payments and the chances of getting another bank account were low. 

 

£152k? or £15.2k or £1.52K

 

covid is no excuse for you or them trying to mitigate your losses.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Apart from calling them multiple times what else could I do ? They kept telling me it will be dealt with. I could not call them everyday could I ? 

 

It's one hundred and fifty two thousand 

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and your business was ever going to make that kind of money..?

 

there is absolutely no way you will ever get even 1/10th of that out of anyone in court let alone a multinational bank who will crush you dead.

 

the best here you could ever hope for is hsbc up their offer a few k, and give you a letter to copy to all the orgs that have defaulted you admitting it was their mistake that prevented your access to your money and if you were to now bring the balance upto date, would they remove their default.

 

 

 

 

  • Thanks 1

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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no such thing.

 

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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