Waiting on refund from July from The Gym

[pinkjaybird]

Hello, 

 

I was emailed by the gym saying they would refund me half of my gym membership as I was unable to travel to the gym (it was in a location near my university and not my home). 

 

I have been waiting since July for this refund and they keep saying they're looking into it but I haven't received it yet.

in one email they said that it was their accounts team having an issue locating my PayPal account.

My PayPal account is the same email they contacted me on.

And I haven't had a response in the past week about what the next hold up is but this is beyond ridiculous.

What can I do to get my money back? 

 

I tried to escalate through PayPal but they've rejected the claim as the purchase was over 180days ago. 

[dx100uk]

why are you using a PP account to pay regular amounts

that removes any consumer protection you have as they are outside the UK and are not covered at all by our banking and consumer laws...unless this was a paypal credit account.

[slick132]

Hi PJB,

 

1. How much are you hoping to be refunded.

 

2. How is that amount calculated.

 

3. Is the gym DD mandate still active or have you cancelled it.

 

4. Or is it perhaps a CPA (Continuous Payment Authority).

[pinkjaybird]

Hi slick! 

 

On 22 July they said they would refund me £74.07

Theres no DD in place as my membership was a once off payment in November last year. 

Hi Dx, 

 

I paid through PayPal last year as a one off payment. 

[Bazooka Boo]

What gym is this?

 

IMHO as this was paid via PP I'd put it down to experience write it off and move on.

 

Alternatively issue the gym a LBC and sue them for the amount through the small claims track.

[pinkjaybird]

It's The Gym. 

 

They've said they're giving me a refund so I'd rather not write it off, I just want my refund! 

 

What's an LBC? 

[slick132]

LBC = Letter Before Claim

 

Did The Gym say they'd refund in an email, by letter, in person or by phone ?

[pinkjaybird]

They said it in an email. 

[slick132]

Hi PJB,

 

Make sure you keep the email safely.

 

I would now send a written letter to the gym manager (or their Head Office if you know the address, Croydon ??) saying :-

 

Dear sir or madam,

 

Membership at xxxxxx gym

 

I refer to my membership for which I paid up front in November 2019.

 

In your email of xxdate, you confirm I will be refunded £74.07 to compensate for the facility being inaccessible for me due to location. 

 

So far, you have failed to make the refund as stated, despite me contacting you several times and being given various excuses.

 

I now require that you refund me as agreed to my PayPal account within 7 days. The details of the account are :-

 

Name xxxxxxxx

Sort Code xxxxxx

Account No. xxxxxxxxxx

 

If you fail to make the refund within 7 days I will look to recover the amount via the Court system.

 

Yours faithfully,

 

Send by post and get a free Certificate of Posting at the PO Counter.

[pinkjaybird]

Great idea, thank you very much Slick!