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got another letter today, thats two iv'e had in two days exactly the same! morons:-x . anyway they got my S.A.R - (Subject Access Request) and basically did not send what i asked for, say they sent me 14 duplicate statements(theres only 13) cannot supply list of charges for last 6 years as do not store this info seperately from other transactional data(yeah right!) most info between 2000 and 2005 been archived on micro fiche and not available on computer system. Plus, they want another 10 pounds for the provision of the info and will not send until got that.(cheeky blighters) OH, and if I want to go ahead to fill in the attatched form,(authorisation request for Data Protection Act transaction list).


So, today i sent them the data protection act disclosure request(from templates library here) with a 10 pound postal order. recorded delivery so I know they will get it!


will keep you all up to date when I get more news.

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