David Lloyd

[Cotton123]

Will try to keep it brief. Received personalised email from David Lloyd saying we could freeze our membership for free for as long as we wish on 18 March and to email club to action. Immediately replied to freeze until further notice. 2 days later DL closed. DL sent generic email on 22 March saying memberships frozen until clubs reopen.

 

DL then sent email in July saying clubs opening and direct debits would restart from opening date. We contacted Trading Standards re the 18 March email and we were told that the email formed part of our contract with DL as they made an offer and we accepted, so we cancelled our DD and contacted DL requesting they honour their March email re suspending for free etc.

 

As no response we used TS template at beginning of August re breach of contract requesting they respond within 14 days and honour the suspension or we hold them in breach and cancel our membership with no penalty. Still no response until chased by DL as DD not able to be taken.

 

Have since gone through all the escalations to local manager, regional manager etc but all say tough, 22 March email superseded the 18 March email so can't suspend membership for free and that DL are not in breach of contract.

 

Local DL admin put us under 3 month notice from 1 September so have received letters threatening Agents and extra admin charge. Where do we go from here?

[dx100uk]

Read any david Lloyd gym thread already here

 

Stuff and all anyone can do to you

 

Ignore everyone

 

Dx

[slick132]

Hi Cotton and welcome to CAG

 

Stop trying to argue the toss with DL - they're simply not interested. All they want is your ongoing monthly fees.

 

Ignore them for now and let us know when when you hear from ARC Europe.

[Cotton123]

Thanks - will do.