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@sainsburys jobsworth driver refuses to give food to customer, 55, without ID

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I am a 55 year old man.

Life has been hard to me for some time, so I have got a lot of white hairs and don't look young any more; yet I was asked for ID.

It is not even for shopping in store; it is for the delivery of food stuff to my door.


This is Sainsburys who knows how to treat a 55 year old male customer fairly.

When I complained to Sainsburys customer service, I was told it's the law: as long as the driver felt he needed to check your ID, you had to comply.


So the driver has this power, but isn’t this power a bit excessive?

In the end, I didn’t get the food stuff I ordered.

That was just a day before the lock down 2.0.


I hope I won’t go hunger in this lock down thanks to Sainsburys delivery policy and the excessive power it gives to its drivers.


This is not an isolated incident. Please see the news item below:



Sainsbury's delivery driver refuses to hand over online food shop to bearded customer, 32, because he had no ID to prove he was 18 - leaving him with just a tub of beetroot salad for dinner

  • Adam Frank was left £46 out of pocket when his delivery was refused in Grimsby 
  • Marketing director was told he would have to wait up to five days for redelivery 
  • Sainsbury's said: 'Our terms and conditions explain customers must be over the age of 18 to receive our online delivery service'



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