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    • Ah I see what you mean. That is unfortunate, but guess there's little I can do then. Thanks very much for your help!
    • OK I sent CCA request on Monday 7/6 recorded delivery with a postal order uncrossed with £1 stating on the back that it didn't go towards any alleged debt.   Wednesday 9/6, received the postal order back from Arrow with a cover letter saying they no longer charge a fee and 'we will respond as soon as we can'   Then on Friday 11/6 morning a letter dated the 10th (they said if we didn't hear back from you by the 11th) I got a letter of claim from Drydens saying 'if you do not provide proposals to repay, legal action may be issued in the county court'.  Along with 'you have 30 days to respond'. Attached is a printout of an income and expenditure sheet.
    • Your attachment was viewable in your first post.   Does the issue you mention with the wallpaper/slight stain really constitute a breach ?  Is it significant enough ?   The wallpaper was probably applied before the wall was properly dry.  But the other possibility, is that the tenants did not open windows regularly to ventilate the room.  It is important for windows to be opened or put into a vent position on a regular basis, to ensure that moisture is allowed out.   If the tenant had clothes drying in the house, with baths/showers being used etc, this may have helped cause the wallpaper peeling  and the damp stain.   Today has been a lovely Summer day in many parts of the UK, so the tenants may not be as quick to respond.  Same issue with replies to this site, so you might get other responses later.   The tenant is unlikely to try to pursue you for the matress or health issue they say is caused by a damp issue.  Unlikely to have sufficient evidence and their own actions may be the cause.   They are most likely deciding whether to complete work in the garden or not.   You are within your rights to hold onto the deposit for now, until the reasonable request to return property to pre let condition is completed.    
    • Oh Yorky, I'm so sorry you're still having trouble with your dad's hospital.   I can't believe they are still being so awkward, I sometimes think they (companies in general, not just hospitals) forget that we put ourselves through this stress and worry not because we want to, or even because we have to, but because we want what's best for our loved ones.   Their advice for you to deliver the form in person is at odds with the advice on their own website stating that visits have been suspended due to Covid. I mean, I would understand if someone wanted you to drop off clothes for your dad, but a piece of paper? Which could end up anywhere? That's... crazy.   I don't know if the following link is worth a try or whether you've been down this road, but the hospital website has details of all the consultants Consultants | North Tees and Hartlepool NHS Foundation Trust WWW.NTH.NHS.UK If you want to find out details of our hospital consultants and contact information you can search for them in our A-Z. obviously you'll know your dad's consultant name, but the phone numbers on there, are they ward ones that you've tried before or do they look different?   That said, even if you are more successful with that, definitely still get PALS and as much senior management on board as you can with a formal complaint. You shouldn't have to go to such lengths to get hold of the right people and for the right information, especially at such a stressful time.   You point out that you remember you're doing this for your brother and your dad, which is the best approach. I'm sure they, in their own way, know that you are pushing yourself and pushing the hospital for an outcome as you are is because of them.   I know it's easy for someone on the internet to say "look after yourself", "do this to help with stress" etc, but if you do feel you need extra help with dealing with your stress/worry, please don't be afraid to seek help from a doctor yourself. A "well" you is the best sort of support for your dad and brother.   I wish I could offer more support and I'm sure that if anyone else of the CAG community has any other suggestions, I'm sure they will come here and let you know.  
    • Ok update.  I have spent the last week or two, trying to get help from the Staff Nurses and Matron, regarding the Consultant or someone to have my dads lack of capacity documented, either their own paperwork or me sending COP3. I   they have informed the consultant looking after my dad, who at this moment is sounding very ill, with medical issues on top of delirium and confusion, he is apparently having blood transfusion bag things. not eating and drinking. I have even spoken to the consultants secretary to explain the urgent matter and to have the consultant contact over the last few days WITHOUT SUCCESS, conversion ended today with its a legal form can I take it into hospital personally, er..I dont drive and Im in Northampton, Hospital is Stockton on Tees.    the nurses cant help need to speak to consultant!!!!!!! conversation ended with well I will complain to PALS, GMC secretary of Health or whoever......reply was looks like it then?   I have just compiled a 3 page letter [well e mail one] sent to PALS, I will follow up with a written one and to whoever else I can contact.   I need this medical form before I can do anything else with court or appointee   anyone have any ideas cos Im now at my gasping point, wondering why the hell am I taking on all this stress and worry, then I think of my younger brother, and that reminds me why I am doing it and doing it for.
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DFS - Delivery of half bed and not resolving the issue

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I have booked a Kingsize bed for delivery and installation service at Hull St Andrews quay on 21/08/2020 with DFS and paid in full (868.00) with order number 03ZNO3226. They have arranged delivery on 21/10/2020, so i have got rid of my old bed. Delivery team installed the new bed and identified the Slacks and iron frame inside is of wrong size. They left the half assembled outer bedframe in the bedroom which occupies whole bedroom and has to leave my mattress stand against window. Delivery team told us they have reported the issue with DFS distribution centre, who will give us call back later that afternoon regarding when DFS would come back and fix the issue. However no one contacted whole day. I have made numerous calls (atleast 5) and they told someone will call back on 24/10/2020.

Again no one contacted us on 23rd and I rang your contact centre, store for at least 7 times. Even used complaint option on DFS website and I was even on hold for 45 mins in some calls and finally someone from hull store told Hull store branch manager will give me a call back on 25/10/2020. On 25th finally hull store manager(forgotten name) called us and told that they are going to get missing part by Wednesday 28/10/2020 and will call back today and arrange a delivery next day. However no contact from DFS as usual. I have ring you store and contract centres at least 7 times and after numerous call holds and passing around, i have to raise another complaint form on DFS website. 
Finally store manager rang again after lady from head office told that parts will only come on 2nd November now and will arrange delivery later. We rang them again on 2nd November now they are telling they will receive parts on 4th Nov and arrange for fitting, however cannot guarantee delivery due to COVID restrictions from 5th of November. I cannot use whole room, currently sleeping in my sofa as my mattress is upright position from nearly 2 weeka which is bad for new mattress and there is no sight to end of my problems. Can somebody help  me to take this issue to next step for resolutions.

Half fitter bed.jpg

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What an amazing story.


Obviously you're going to have to take some urgent action. I'm afraid that nothing will be quick and to a great extent it will rely on them actually carrying out their promise. However you can at least claim compensation.

I would suggest that you begin by sending them a letter of claim today and give them 14 days to sort out the problem and also to reimburse you £200 compensation or else you will bring a legal action against them in the county court and without any further notice.

Do it now.


I'm afraid that there is nothing that we can suggest it will actually produce the bed for you immediately but maybe this pressure will help if you send this letter. However it seems to me that you are certainly entitled to some compensation for this ridiculous inconvenience to which you are being put.


additionally, start keeping a very detailed log of all the broken promises failed phone calls and any phone calls which actually happened including promises made who said what to who at cetera.

keep a day-to-day diary of how it is affecting you because that will help you claim a reasonable amount of compensation.


as I saying, there is no way that we can get them to produce a bed for you overnight and if it really is true that they don't have the parts then you will have to wait it out as ridiculous as it sounds.


the only other thing you could do is to cancel the contract immediately and to order another bed from someone else if you can guarantee delivery. If you want to do that then let us know. If you wanted to cancel the contract and order another bed then I would suggest that you phone around and find somebody who can deliver a bed tomorrow and then let us know.



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If if you can find a bed from another supplier which can be delivered immediately then I think that there is no problem cancelling the existing contract with immediate effect because the circumstances are exceptional. You would then be able to claim all your money back plus compensation


Incidentally find the name of the store manager who phoned you and put his name up here. We might as well know the names of the individuals who are involved in this farce

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