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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Highview/DCB(L) 2017 PCN PAPLOC Now claimform - 1-3 Upper Green East. ***Claim Discontinued***


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As dx says, you need to reply to a Letter of Claim and show the fleecers you would be big trouble if they took you to court.

 

Have you any idea at all what they reckon you did wrong?  It might be worth sending CP Plus a SAR.

 

Plus have you moved during these three/four years?  Could paperwork have gone to an old address?

We could do with some help from you.

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Well you need to reply to the LBA.

 

It's a fishing exercise from the PPC.  They firstly hope that dreadful word COURT will make you wet yourself & cough up.  Then they're on the look out for people who don't reply and could have moved or in any case might not reply to a court summons and so lose by default.  Or who drop themselves in it "I did park badly but please let me off the fine because I've got family problems".

 

You on the other hand need to show you're troublesome and would cost them ££££ in court.

 

I like lookinforinfo's idea.  SAR them (it's free and they will have to do some work) and then when you know what this is about, snotty letter them.

 

 

We could do with some help from you.

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  • 2 months later...

Your defence cannot be "cast iron".  Firstly & most importantly, that's not how the legal system works.  As dx says, the defence is just a short statement opposing the claim, the "cast iron" part comes later down the line with your Witness Statement.  Secondly, as we have no info about what happened in 2017 it's obviously impossible to be super detailed straight away.

 

The point of a snotty letter was to show the PPC you'd be big trouble in court.  Generally, although not always, at that point they give up and go for someone easier to mug.

 

The point of a SAR was to find out what happened in 2017, and we still don't know.

 

Please give us the info dx asked for.

 

 

Edited by FTMDave
Usual typo!

We could do with some help from you.

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In theory no, but CPR is just a request, DCB Legal could just refuse to reply and may well do so.

 

Personally I'd send Highview a SAR as well.  It can't harm you.  The worst that can happen is that it costs you a 2nd class stamp and you'll end up with two copies of the same paperwork.  Get a free Certificate of Posting from the post office.

 

Plus it'll annoy Highview and force them to do some work 😉

We could do with some help from you.

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  • dx100uk changed the title to Highview/DCB(L) +3yrs PCN PAPLOC Now claimform - 1-3 Upper Green East.
  • dx100uk changed the title to Highview/DCB(L) 2017 PCN PAPLOC Now claimform - 1-3 Upper Green East. **Won claim discontinued**
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