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Tesco increase cost of goods on collection after purchase. @Tesco


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After seemingly purchasing groceries online via tesco.com I arrived at the click and collect point to find the cost of the goods had increased by 15%.

 

Price offered at checkout £150, price charged on collection of goods £172.50.

 

Customer service decline to refund the difference and insist what was indicated at the time of purchase was a "guide price", I maintain had this been obvious I would have made a difference transactional decision.

 

References to the Consumer Protection from Unfair Trading Regulations Act 2008 seem to be unpursuasive.

 

Perhaps someone else has a similar experience or knows a more effective lever?

Edited by FruitSalad1010
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When I get my order confirmation  it does say guide price with a red * beside it and at the bottom of the order says the price you’ll be charged is the price on the day of delivery or collection.

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  • 1 month later...

I have filed a claim with my credit card company under section 75 of the consumer credit act citing the fact the goods were mis-sold under the Consumer Protection from Unfair Trading Act 2008.

 

This has been accepted in principle following the upload of evidence to the case outlined. A hold has been placed on the funds and a default decision in my favour will be awarded if Tesco do not dispute the claim.

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