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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 31 replies
    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies

Compliance interview Help??


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Hello, I had a phone call saying it was an interview about my childcare costs dating back to april 2019!

 

I knew nothing about this interview so they have rearranged for this Thursday. 

 

I'm really worrying about what it means?

Why are they doing an interview and what sort of things do they ask

 

i'm really really worried about what will happen. m

 

My anxiety has been through the roof please can anyone advise?

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Have you anything to be worried about then?

 

Dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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The only thing Is I cant get the stuff they want by then. They said they might stop my childcare which I rely on. Thats whats worrying me x

That and I hate talking on the phone I really struggle with it.

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hey they aren't there to frighten you, 

so you are having difficulty getting say bank statements?

 

what are your issues?

 

 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi yes i changed banks so can only get bank statements from July also Im ill also so cant go out to get the receipts from the childminders and previous childminders. Also I've been talking to my childminder and I think I've put the wrong amount in. I put the amount but my son has funding for some I didn't realise I needed to deduct that amount as it just says childcare costs. Sorry for rambling and thank you 

Edited by Maca21
Misspelt
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Hi.

 

Believe me, this isn't rambling. :)  Don't worry.

 

Usually, Compliance isn't nearly as scary as it sounds. The thing is to be honest and answer their questions to show you're trying to co-operate. If you explain the problem you're having with the proof that they want, I'd expect them to be understanding.

 

People here have done far worse than you have and have just made arrangements for what they've been overpaid to be deducted in affordable  instalments from future benefits.

 

Have you checked on something like the turn2us benefits calculator that you're claiming everything you're entitled to?

 

HB

Illegitimi non carborundum

 

 

 

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Hi thanks you. I feel all over the place at the minute. If I've been overpaid I'll happily pay it back. I'll explain my issues thank you. I'm dyslexic and I'm fine with written down information but processing spoken word i struggle should I explain that on the phone? Thank you for your help. I have thank you the only thing i receive is child tax credit 

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Yes, you should explain your issues. If you read other threads here, ladies who have spoken to HMRC on the phone have found them understanding.

 

Just be yourself and tell it like it is. :)  And please come back and tell us how you got on.

 

HB

Illegitimi non carborundum

 

 

 

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send your old bank an sar then

 

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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not your problem.

you simply state at present i don't have info pre xxx date but i an awaiting its return in a few weeks.

 

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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