Jump to content


  • Tweets

  • Posts

    • Thank you for your advice so far, I appreciate it. However, while I don't have a problem with (subjective) reformatting of my posts, adding hyperlinks to keywords, etc., please can you stop editing the content of what I write - in this case, making sure this now potentially appears prominently for anyone searching the purchasing dealer on search engines? It is putting words in my mouth and is just rude. My earlier comments are based on what the dealer told me. Had I known what would have happened, should I have named them, I wouldn't have, as I cannot guarantee the veracity of the claim with my own eyes.    I am aware of the basic intricacies of needing to prove law, and how it works in general, and having to prove loss, etc. The only legal recourse mentioned was if I needed to pay for it myself - and if I need to go that way, I will keep a running update here to help others. I am aware I will have to pay for the repair myself before I go down any legal recourse. There are other aspects of the various acts that can also be explored if it appears they are not following their obligations, other than me paying and claiming back. I am not a lawyer, nor have I needed to understand that the legislation does this depth in the past - hence my asking for assistance here. The only reason I mentioned it in passing is that it is the last resort.   And again, I don't mean to sound ungrateful for the advice given thus far, and appreciate it, and you have already helped. I feel like we have gone straight to level 11.   My current view of this is: It's closer to £9k, having looked at it again today. You may be able to drop £9k at the drop of a hat - but I can't, especially around an already expensive time of the year. And I earn enough to put me in the smaller percentage of the county’s earners. I hated having to type that as it can come across as boasting, but I did it to explain that having that much liquid cash is unrealistic - especially with interest rates what they are. I would have to sell equity, cash out saving etc. This will take time. The only card I have with enough credit limit to cover that much is my company one, which is a no-go. I agree this is taking too long for a simple, albeit expensive fault. It's analogous to fixing a crack in a windscreen. No one would call for an engineer report on that situation to know what the cause and solution was The core driver for me arriving here asking for advice is the additional delay their potential cowboy of an engineering company will introduce. A view reinforced having spoken to them to arrange a date. I am not putting any more exact details or prices at this stage, because I don't want to be any more identified than you already have by changing the thread title. One Google and those with knowledge know exactly who I am, and I don't want to potentially damage relations with the parties on my side by opening a potential can of worms. Law of unintended consequences and all that. In hindsight, I regret naming anyone yet, as this can still realistically be resolved this week. I just wanted to initially come for education and understand my options. Hope for the best, plan for the worst. And to escalate if plan A or B didn't work.   To answer:     I think I have. I phoned them today again, asserting the complaint was raised as a rejection under section 75 and recorded the call. I plan to follow this up tonight in an email with all the magic incantations and keywords I seem to have to include. However, I would still appreciate it being proofread if I could send it to someone via a PM. This is not because I have left any details out, it is just that it will include details around the repair I do not want to put in the public domain at this time, as it may compromise my position.
    • Hobnail please don't take offence . DX covers so many different threads throughout the Forum so tends to be quite short in more ways than one. And while he may have been away from school when public relations were on the curriculum he is right when he said that you do need to understand how these crooks operate to be able to able to beat them in Court. All of us here want our members to win against the parking companies  and the best way is to see how others have handled similar situations. I expect he knows that you may not have looked at many threads on here to give you ideas to better your chances of winning.   You may have heard of the expression "Judge Lottery" on here where some judge comes up with an off the wall decision that virtually no other judge has come up with. So even where you have almost a cast iron case it can all go awry and the way to help circumvent these judges is to have sufficient knowledge and understanding to be able to counter his or her judgement.   I happen to think that no one should lose their case on airport land since the roads  are usually covered by the Road Traffic Act and /or Bye Laws since the land is not relevant land under PoFA. But it is surely better to be over qualified in your knowledge of your case rather than being under prepared. You never know until it is too late when you needed to be over qualified. We all hate it here when one of our members don't win their case so DX in his own sweet way🙂  is just making sure that you have the best possible chance of walking away a winner.   PS I had started to write this before Dx wrote his post just now.  
    • this thread is rather co-incidental to yours - same players same amount.     looks like prac/bw might have looked at credit files to see who also lived there at the time, whom sadly they think be responsible too.   you say like the above thread, EON refunded the £89 earlier as an over payment payment? how strange, and after you moved out now claim its owed.   you are correct in saying you owe nowt, its after you moved out....ruddy fleecers.   as that other thread too, does the PRAC letter state our client EON at the top?        
    • you indicated you had collected stuff from lowells sent your old address? that is what we are interest in?   what is in the vanquis GDPR return (SAR) is pretty much immaterial now as you've not mentioned or referred to any of it in your WS.
    • nope, i will use any tool in my book to make sure you get things right. we give vague answers because it's oneway to make people research and investigate by searching here on CAG .   i've lost count of the times here various CAG members have also asked you to research and read up.   its not done to annoy, it's not done to belittle, it's done because simon is a very very slippery customer and WILL exploit the slightest error.   you are now fast approaching the most important stage - witness statement exchange and unless that's done in a way that naisl him SHUT, she will have a very difficult time understanding and explaining everything infront of and to a judge. You can't be there, only she can and if you don't 1000% understand what is being put and done, how are you going to pass that understanding on?   me and other members can help you all we can and will to the dying end, but if it doesn't sink in...i dread to think of her chances....   dx          
  • Recommended Topics

  • Our picks

  • Recommended Topics

Disappointment with Jeep franchised dealer


Surfer01
 Share

style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 401 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Earlier in Sept I was concerned about a warning message on the dashboard of my 2012 Jeep Grand Cherokee bought second hand in 2018 with full Jeep dealer service history and 60k on the clock.  The Jeep was due for its MOT and service on 21st Sept.  I did not buy from the dealer in question and it is not on finance.

 

The warning was regarding a message "Serv 4WD" plus the Electronic Stability Control (ESC) Activation light glowing. I had a 3 year service plan with the Jeep dealership and this covered up to £750 of repairs that may be required as a result of the MOT or service.  It was due for its 100k or 8th year service as per the manufacturer's specifications. 

I dropped the Jeep off at the Jeep dealership in the morning with the warning "Serv 4WD" message permanently on. Anyway the Jeep went through the MOT which was done by a third party with no reference to the warning message, but had other advisories. I collected the Jeep after the service and no warning message so was quite pleased.

However between the date of the service and now we have done less than 500 miles with the Jeep. Unfortunately the message "Serv 4WD" and ESC Actitivation light are now both back up. I am now beginning to suspect that in order to save money the Jeep dealership accessed the onboard computer, removed the error message and did a temporary fix for the Jeep to pass the MOT however I have no way of proving this.

In addition to the above, they never did the correct service and instead of a full service where a number of belts need to be changed etc for the 100k or 8th years service the dealer only did an interim service i.e one required every 6 months if the vehicle is used for police, taxi, heavy towing etc.   Although the Jeep has only done 60k as it is 8 years old it should have had its 100k or 8 year service. They did the interim one for 93.5k instead and then told me it was the correct service although the service plan clearly indicated 100k or 8th service.

 

The plan was sold to me indicating that the vehicle was insured for repairs related to the service up to a value of £750. At its service last month it was pointed out to me that the rear brakes were corroding.  The MOT tester had an advisory that there was a slight leak from one of the shocks at the rear.  I asked the dealer why the brakes had not been replaced as per the service plan and then I was told that only related to a MOT failure and we would need to pay nearly £500 for the discs to be changed?  We were definitley not told that "service" repairs were not covered when we took out the plan.  Both my wife and myself were present when I agreed to the plan.  Their excuse is that their rep acted improperly and has been fired.  To my mind they were still acting on behalf of the company and if it was improper it should have been picked up when passed to management for approval.

 

Attached is a copy of the service contract with hopefully all details removed. Note where it states "MOT £54.85, MOT Check & Repair 12 month Cover £750."  The 12 month cover indicated that the Jeep was covered for repairs up to £750 for 12 months.  We were given the impression that this included repairs required at time of service and not just repairs aligned to the MOT.

They eventually conceded I was correct and the Jeep is going back for the proper 100k service on Tuesday, but I am not sure where I stand regarding the warning message, MOT advisories plus their own health check mentioning rear discs wer 60% corroded the as my gut feeling is that it should be covered by CRA 2015. Any input would be welcomed. Thanks.

Instrument panel.jpg

Jeep service plan.docx

Link to post
Share on other sites

I'm not going to go through the service plan terms and conditions. I'll leave that to you to decide whether or not you think that your reasoning is correct.

However, you are quite right that even though somebody might have acted improperly on behalf of the company – the fact is that that person binds the company and they could not use that to escape responsibility to you.

You've been here such an enormously long time that you are well aware that one needs to record these conversations so no doubt you have got evidence of this conversation. Bravo

Link to post
Share on other sites

In the T&Cs there is no definition for MOT Check & Repair 12 month cover £750.  Actually it is not even mentioned at all in the T&Cs.  I have track of the emails disputing the service regime and that is not being disputed any more. 

 

The issue being disputed is that under the service contract as per the "12 month cover £750" the MOT, minor fault and advisories should have been repaired.  In addition, their own health check indicated that the rear discs were 60% corroded and I am of the opinion they should have been repaired at the time of the service.  They quoted me nearly £500 to replace the rear brake discs.  I had the same job done on a 2005 Jeep GC and the cost was under £200.

 

By the end of the 3 year contract we will have paid in £1487.16.  We took out the service plan believing it to insure us against any expensive repairs at the time of the MOT or service. What was the point in paying for the "insurance" part of the plan if it does not work.  I am now also wondering if the credit payments would be covered by FOS although this is not mentioned in the T&Cs?

 

As said we now have the warning light on again so it does appear that they may have frigged the software to make the message disappear for the MOT.  I have no way of proving this. 

 

I need to mae sure that I have the correct information to argue my case as more then likely they are going to baulk when the "Serv 4WD" issue is brought up when Isee them on Tuesday.

 

Link to post
Share on other sites

You can get the warning messages interrogated at an independent, this also shows what’s been reset in the past on most cars. You could consider getting this done to see if it confirms your suspicions. But please double check that they can get resets on a Jeep

Link to post
Share on other sites

3 minutes ago, CraigMcK said:

You can get the warning messages interrogated at an independent, this also shows what’s been reset in the past on most cars. You could consider getting this done to see if it confirms your suspicions. But please double check that they can get resets on a Jeep

Thanks and tried that route.  Seems they can for Jeeps up to about 2010, but not the newer versions.  I even tried an ex-Jeep franchise and same answer although they can service and reapir Jeeps, if a repair is done where the software needs to be updated,  I need to go to a franchsie dealer and cost is about £120. 

I am wondering if a Subject Access Request can be made showing all documentation including a read out from the ECU on the Jeep?

Link to post
Share on other sites

 Share

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...