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    • 1 Date of the infringement 23/10/2019     2 Date on the NTK [this must have been received within 14 days from the 'offence' date] No idea on original but Debt Recovery Plus states their notice is 07/01/2021   [scan up BOTHSIDES as ONE PDF- follow the upload guide] please do not put JPG Picture files into your post   3 Date received 11/01/2021   4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [Y/N?] Back of letter mentions it.   5 Is there any photographic evidence of the event? Photographic evidence I went in and out of the car park, also I have evidence the payment machine was not working.   6 Have you appealed? [Y/N?] post up your appeal] No as didn't know I had it.   Have you had a response? [Y/N?] post it up n/a   7 Who is the parking company? Smart Parking Ltd   8. Where exactly [carpark name and town] Bell Centre Melton Mowbray   For either option, does it say which appeals body they operate under. Not been given the option   There are two official bodies, the BPA and the IAS. If you are unsure, please check HERE   If you have received any other correspondence, please mention it here Second letter demanding payment by 29/01/2021     Parking.pdf
    • Sorry, what you've typed above seems to be a bit of a jumble and I'm not sure what the various bold text and coloured text sentences are meant to be. Please could you just post up what you are intending to write. Also, are you sure the DPD local is actually P2G?   Who did you make your contract with? Who provide you with a receipt? With whom do you have the account? Presumably at the bottom of some of the documents you've been receiving, there are the company registration details for DPD local. If that is right then I would have thought that you should simply be suing DPD local. You have the documents in front of you are not me – so you will have to decide that it seems to me that they are poised to reject a claim on the basis that you are suing the wrong identity – and that would mean a waste of money and having to begin again. They are obviously trying to be quite slippery with all their their identities. I think you should examine your account and who you paid.  
    • @Tartan Barty   Tartan Barty's Content (consumeractiongroup.co.uk)    
    • Yes, you're right - hoping they would just do the right thing I guess. So template if not a business would be    Dear   [Reference: (Your products and service)   I am writing to complain about the service you provided when [describe].   We agreed that the service would be performed on (date) However (description of what happened) It has now become apparent that the service you have provided is deficient in the following respects [describe].   Section 49 of The Consumer Rights Act 2015 requires you to carry out your service with reasonable skill and care. The problems described above show that you failed in your legal obligations. I therefore have a claim against you for breach of contract.   As a result of the incident I have suffered consequential losses, which you are liable to compensate me for. These losses are [value/details].   Section 57 of The Consumer Rights Act 2015 prohibits any terms and conditions from restricting a consumer’s rights under the Act.   Under The Consumer Rights Act 2015 remedies for breach of contract must be performed within a reasonable amount of time, without significant inconvenience to me, and whilst the company bears all necessary costs.   I therefore look forward to receiving your reply within the next 14 days.   So could it be  Letter of Claim.   **** – TTL - is claiming £541.89 from Parcel2Go.com Ltd, trading as DPD-Local-Online.co.uk  - DPDLO. This is to cover the costs of TTL having to send a replacement parcel to a customer, as a result of DPDLO refusing to provide the delivery information (courier company and local tracking number) required for TTL to refute a non-delivery claim by the customer. Parcel sent August 20 2020 and delivered August 28th 11.30am (according to DPD tracking)    The customer contacted TTL in September to confirm non-delivery. TTL contacted DPDLO to obtain their information on the shipment, and they raised a Case, and subsequently attempted to close the Case : We’re pleased to let you know that your parcel DPD4227962 has been located. This enquiry has been closed as your parcel has received new tracking events or has been delivered.   TTL asked DPDLO by email for the details behind the above – who made the delivery, where to, who to – obviously basic information needed to check the School’s claim for non-delivery, and which would be expected to be readily available from the DPDLO records.  Despite numerous repeated email requests, DPDLO consistently refused to give TTL this information, and also declined to give TTL information to enable direct contact with the local courier who actually made the delivery on behalf of DPDLO.   Without this information it was obviously impossible for TTL to refute the School’s claim for non-delivery.   Even when, Dec 2nd, DPDLO confirmed that DHL was the local courier, they declined to give TTL the DPDLO / DHL tracking number that would have enabled DHL to identify the delivery.   As a direct result of DPDLO’s refusal to provide the perfectly reasonable information requested, confirming the delivery to the School, TTL is unable to refute the School’s claim for non-delivery, and is left with the full cost of sending a replacement parcel to the School.   The detailed claim comprises AU Customs Declared Goods Value £ 425.00 and shipping £116.89 I look forward to receiving your reply within 14 days.     
    • as said before you NEVER ring a DCA or their dogs ever ..they will LIE TO YOU.   trustonline.org using your old name and address. get the CCJ numer then go ring northants bulk as advised earlier.    
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ECP ANPR PCN - Rental Car - Island Green Wrexham - enterprise charged me £35 just for telling ECP my details


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Hi folks,

 

I was driving a rental car and accidentally typed in the reg of my own vehicle. 

 

I have had a "notice to hirer" sent via the rental company (charging me £35 for the privilege) informing me of a £90 parking fine, reduced to £50 if paid by the 24th October (today). 

 

I still have the "refund voucher" that I received with the incorrect vehicle reg that shows what I had paid and at what time. 

I had assumed that appealing would be my next step but I saw someone else mention on a post here that it was better to seek advice before doing so. 

 

So just wondering if anyone could advise on what to do next? 

 

Thank you in advance!

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Hello and welcome to CAG.

 

Firstly, please don't appeal until we can see what's happened so far. The best thing is to let us have the information requested in the forum sticky thread, link below.

 

 

Best, HB

Illegitimi non carborundum

 

 

 

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Don't appeal.  Firstly PPCs never, ever accept appeals, and secondly you did break their silly rule and from their point of view you owe the money.

 

The good news is that wrong registration cases have been tested in court several times, the judge has always found in the motorist's favour, it's a case of "de minimis" AKA "the law does not deal with trivialities".  The PPC got their money.  They suffered no loss.  End of.

 

Don't expect them to see it that way though, they'll send you various threatening letters saying you'll be hung, drawn & quartered, but that's all hot air, legally you owe nothing.

 

Have you hired with the same company before?  If so I would be tempted to get onto their head office and say they can either cancel the £35 fee or lose a valuable customer.  It doesn't really cost them £35 to send out a letter, it costs the price of a stamp.  At least they realised it was a private invoice and not a council PCN which they automatically pay, small mercies!   

 

Yes, when you have time please fill in HB's sticky.

 

 

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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have the hire company actually got the £35?

if not make sure you ring your bank and tell them not to authorise any further payments like a CPA via your debit card to the company.

 

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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1 Date of the infringement 16/09/2020

 

 

2 Date on the NTK [this must have been received within 14 days from the 'offence' date] 10/10/2020

 

[scan up BOTHSIDES as ONE PDF- follow the upload guide]

 

3 Date received Not sure of date 

 

4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [Y/N?] N

 

5 Is there any photographic evidence of the event? Y

 

6 Have you appealed? [Y/N?] post up your appeal] N

 

Have you had a response? [Y/N?] post it uNA NA

 

7 Who is the parking compaEuro Euro Car Parks

 

8. Where exactly [carpark name and Island Island Green Wrexham

 

For either option, does it say which appeals body they operate under.

BPA
 

 

Euro Car Park PCN.pdf

 

In answer to DX100, yes the rental company automatically charged my card.  I went into the branch and asked if this could be refunded and the directed me to their head office who I emailed and was advised it would be refunded upon evidence that the ticket had been cancelled. 

 

Thanks for all the responses so far, it is reassuring!

Edited by LowdenMan
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No the bank are not judge and jury!!

 

The private speculative invoice is not a fine and the hire companies t&  will state fines not fake parking invoices!!

 

Demand it is charged back.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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That is a good point DX100 I shall have give them a call and see what I can sort out.  Hopefully my PCN and questionairre is viewable now, please let me know if you need any more info.  Thanks

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Hi folks,

 

I've spoken to customer service at Enterprise and was referred back to the traffic violations team who sent the original email refusing to refund the the charge.  She gave me a phone number to call but is currently down because of covid so I'm not currently able to talk to anyone on the phone about this.  I checked out the Ts&Cs in the contract and found that it does in fact cover parking "fees" and "charges" so not sure what grounds to challenge this on, given I cannot actually speak to anyone. 

 

TRAFFIC VIOLATIONS, PARKING AND TOLLS: I acknowledge that for the period of the rental I am liable for all traffic violations; parking fees, fines or penalties; and charges and penalty tolls. Owner will charge you an amount of up to £35 for administrative costs.

 

Look forward and to hearing from you about this and how best to deal with Euro Car Parks.

 

Thanks in advance

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it's not a violation, it's a speculative invoice for breaking some imaginary contract the driver made with ECP by driving onto the land.

 

Enterprise are breaking contract law by charging you £35 as they did not enter into the contract

the £35 is a penalty admin and as such is unlawful .

 

pers i'd go do a chargeback to your bank.

they have no legal right to charge anything.

all they are required to do is inform the PPC of the ID of tthe driver...you

that does not cost £35!! more like 50p

 

 

  • Like 1

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • dx100uk changed the title to ECP ANPR PCN - Rental Car - Island Green Wrexham - enterprise charged me £35 just for telling ECP my details

dx is spot on, go for chargeback.

 

Out of idle curiosity, did you hire the car at an airport?

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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HI FTMDave, no it was hired at the local branch.  Thanks for the tips on how to handle the rental company folks much appreciated.  Apart from not appealing does anyone have any suggestions on what steps I should be taking with regards to the Euro Car Parks PCN?  Just my 21 days to pay or appeal is up on the 31st October.  Thanks in advance!

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you don't appeal.

 

bar getting photo's of all the signs and clear copy of the small print on them.

their positions on a diagram

what the view is BEFORE entering the car park

 

checking they have planning permission for their signs, ANPR camera's and poles for each

you do nothing.

 

await and see if they send a letter of claim.

 

ignore stupid DCA's

they are NOT BAILIFFS

and have 

ZERO legal powers on any debt, no matter it's type.

 

 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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