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    • hi all. bit of advice please. I had a Three contract up until November last year. At £11pcm for 24mths. Paid every month on time via their online portal. When I ported over, I received a letter from Three thanking me for being a customer blah blah blah.. It also said IF I owed anything a final bill will be sent. No final bill ever received - I get a phone call around the first week in December form an Indian sounding man who was extremly difficult to understand. Said he was calling from Three, and wanted me to confirm my details - something of which I didnt as something didnt sit right. He said I could log into my account and review my bill as I owed money and then hung up. After the call I thought I'd best log into my account just in case.  Couldnt log in. Account access denied. Logged on to chat - they said as I ported over and I was no longer a customer my access was suspended. Couple of weeks later I had another call from a local area number and answered again it was some Indian guy telling me I owed money, wanting me to confirm details. I refused and he said details will be sent out to me to my email on account and my home address as it was important. Once again nothing.. 15th Dec I received an email from PastDue in my name RE Three. Email stated they were contacting me about Three an I should receive a letter soon regards to this matter. Says about visiting their website.  22nd Jan another email form Pastdue. Stating they have yet to receive a response to the letter, and they had already sent me an email about this. We will continue to contact you until this matter is resolved. Again asks me to login. 23rd Jan letter received dated 13th Jan. Titled "We are here to help keep your Three Services"  Claiming I owed "Airetime Balance £201.43" and contract period was 26/11/2019 to 25/11/2020 States "We have been appointed by Three to recover the amount of £201.43. If you pay this amount in full Three may be able to waive the cancellation fee and reconnect their service for you" - what cancellation fee / re connection??? I ended the contract giving the 30days notice and paying the last bill.. Then the normal crap about its important to pay. If I'm experiencing difficulties etc. Now both December and  January Credit reports from ClearScore, Credit Karma, Credit Expert, Totally Money and Equifax all show Three as Closed and balance as Zero. (Date Satisfied /closed 17th Nov, bal 0, last updated 30th Nov) I've had nothing from Three. As far as I'm concerned I owe nothing as no final bill and no access to the portal. Should I email PastDue and do a prove it & attach proof of Credit Reports being £0 or do I do something else?  
    • Hi she did say she was cancelling and returned the equipment. It looks like they put her on a rolling contract for 24 months when she phoned before trying to reduce her payments as they kept going up. I know Sky haven't done that to me. She didn't see that email as she's had lots of stressful situations. No.letter in post or when she originally phoned about reducing her bill well over £100 they didn't tell her about this contract. Like you say there should be recordings. BT mobile contract is separate to broadband and the cancellation fee is for the broadband. They have blocked her mobile so she can't use it and that is a contract. She is phoning CAB in the morning and checking through her paperwork. I'm quite happy with Sky as they tell you upfront what is happening and have never rolled over my contract. Thanks for taking time to reply it is much appreciated. 
    • I've sent an email to a press contact And one to a journalist at the BBC!
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    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 31 replies

London TV & Fashion Media Limited, Social Media Model, castingavenue


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I fell into their trap too. Contacted my bank for a debit card dispute but was told they can't help because the contract I signed has a section that says the order cannot be reduced or cancelled once I leave the premises. However, it was sold by deceit and blunt lies, aka in a fraudulent way. Anything I can do to get my money back? 

 

Multiple websites seem to be leading to the same company. I first came across with castingavenue.co.uk. When I got contacted by Justin James/Wright (he had different names in different emails) the website he referred me to was socialmediamodel.co.uk. The actual company name is
London TV & Fashion Media Limited, Trading As Ga11ery
26a Market Place
Fitzrovia
London
England
W1W 8AW

On the phone with Justin I was asked to pay a refundable deposit of 50GBP to secure my appointment. Justin assured me that this will be refunded on the day of the trial shooting. He also explicitly assured me that I will not have to pay anything for the company for the photo shooting or, if successful, after being offered a job, for they are paid by the brands they refer me to. He told me that in case of a successful application they guarantee a minimum of 4 paid jobs a month for an initial 12 month period. For all this I had to travel to London, again with a sense of urgency, as he said they already have a potential job for me lined up.

The way they communicate is very manipulative on many levels. They speak fast and give lots of details, repeating the ones that should be the main fraudulent selling point, which is that the company guarantees a job for a 12 month period. They apply a time pressure, a sense of urgency to make a decision immediately otherwise I will miss out on my opportunity. This is reinforced by the promised job possibility.

After the photo shooting I had an interview with Ken Love. The room I had the interview in was quite dark with a standing light behind him so he could see my face quite clearly but I couldn't see his so well. When I asked about what my investment would be in all of this he told me it was my time only for they get a 15-22 percent cut after each job they refer me to. Ken told me that they guarantee a minimum of 12 paid jobs a month (different figure from the phone conversation) from which I have to take a minimum of 4 in order to stay on their books. I will be assigned a model manager who will help me with my website which will be created by the company, my official Instagram and Facebook page. My manager will be there for me to advise in everything to make my first steps in the modelling world. All this was said to be launched on the 5th October, when I will also be appearing in a magazine in the "New Face" category.


He had a job description with the Halifax Bank logo on it on his computer screen for extra visual reinforcement of the information. He gave a lot of information about the job, again speaking very fast and rushed. He told me the shooting would take place between 24-26 September and I would be paid over 3000GBP per day. Also Halifax bank would pay me up to 7000GBP for the rights to use my images for up to 2 years. He said the Bank is going to call me on Tuesday, the 15th September between 11 am and 2pm to confirm the details of the job. At this point he told me that in order to move forward with this job I need to get one of the company packages which cost me 3500.

I had a phone call from my "model manager" Laura Jones a few days later, which I recorded and in which she explicitly confirmed that I have got the job but not heard from her since.

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  • BankFodder changed the title to London TV & Fashion Media Limited, Social Media Model, castingavenue

Thanks for this. And thanks also for all of the very interesting detail.

By how much are you out of pocket? There isn't clear from your story. I can see that you had to pay £50 but did you pay anything else?

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by what method please

not bank transfer i hope?

 

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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No, I paid by debit card. I asked my bank to start a debit card dispute but they said they can't help because the contract I signed says "I understand that once I leave the premises, I cannot cancel or reduce the order."

 

It actually also says that "I also understand that LTVFM LTD is not an agency and will not find me work." 

 

 

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Which bank is it? Tell your bank that that is all part of the scam and the contract is meaningless and that you are the client and you are beginning a chargeback. You must be insistent. Get a reference number for the call and for the chargeback application. You may eventually be declined but you won't be declined in such a peremptory way. Tell your bank that if they won't give you the chargeback then you will begin a complaint to the FOS.

It's absurd for your bank to rely on the contract when the contract is part of the scam

Ideally you should read our customer services guide and record your call

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That's what I thought too actually, especially given that I have a voice recording to prove that the "service" was sold by deceit aka in a fraudulent way. Thanks for the tip, didn't realize that I have to be more assertive with them too. 

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Bank of Scotland.

That's what I thought too actually, especially given that I have a voice recording to prove that the "service" was sold by deceit aka in a fraudulent way. Thanks for the tip, didn't realize that I have to be more assertive with the bank too. 

I'll read your articles. 

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i was going to say bet its halifax or BOS

and it is

they are terrible at understanding chargeback.

 

it's a very well know scam 

i can assure you they are very aware of it .

 

 

 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

So do I need to actually call them rather than replying to their email? 

 

What also makes me wonder is how is it possible that a scam like this can go on for so long without being caught and prosecuted? There's so much evidence against them. Where does the system fail? Or is it too big a question to ask. 😊

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yep

ring them up

demand a chargeback

if the initial script jockey wont do it

ask to speak to a supervisor.

 

T&C mean nOTHING.

 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

its just one of the many scams that resurrect themselves in a slightly different guise every few years

watchdog etc etc have all done articles on the fashion & modelling scams many times.

 

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

Just spoke to the bank and they are adamant that the contract I signed is binding and valid therefore they cannot start a chargeback. No way I could get the message accross that it's part of a scam and I already sent them plenty of proof for that. I shall write to the FOS now I guess. 

Any other suggestions? 

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god why is that banking group is always just SOOO thick and stupid when it comes to chargeback!!

the contract is a scam, doesn't matter where you flippin signed it!

it's a scam!

 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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