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Hello,

 

My mother took an unregulated secured loan in 2001 for a total amount of £31,075 including PPI which we have tried claiming back but was sold through broker who now don’t exist. 
 

When we requested SAR in Oct 2019 having added up payments made up to that point and including all payments sent up to sept 2020 she has paid £81,895.40 and still owes approx £40,000 (not an updated settlement figure) 

 

unfortunately she did default a few times in the first 3 years of the loan agreement however has not defaulted since November 2004.  
 

We frankly can not make head nor tail of the charges and subsequent interest added on the charges. 
 

I am so desperate to make some headway and get some clarity on what to do for her. 

 

PLEASE PLEASE CAN SOME HELP!!!!

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