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GNE over billing and refusing to amend bills - domestic energy account.***Resolved***


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On 20/11/2020 at 02:59, dx100uk said:

Granted the initial reading upon sign-up to GNE appears to have been erroneous, for whatever reason, but again, one would have thought as a consumer you would have recorded such important details when switching to them, again ensuring the previous supplier correctly bills until the switch itself.

 

I must have failed to get the point across, I did send them an accurate reading and they willfully disregarded it in favour of erroneous billing and in direct breach of clause 2.2 of their terms and conditions.

 

Subsequently I have no confidence of sending them further information when I have already sent them what they initally requested to have them deliberately disregard it. It is a waste of my time and should they require such information in future they should be required to collect it having failed to perform to the standards of the contract the onus is strictly upon them to re-establish it.

 

As stated above I have no concern that they make sure they deal with the correct person that is a requirement under GDPR however I do take issue with the continued harrassment by a third party in an attempt to get me to perform their contractual duties when they have likely been paid to carry them out themselves. However if this is not sufficient cause then I shall not pursue it under GDPR.

 

Further to the above most of what you have written is undermined by the fact this only effected the billing of gas. GNE were perfectly capable of receiving an initial meter reading for electricity and billing appropriately for 11 months, this indicates the only party manipulating billing by design was themselves.

 

I strongly suggest anyone who wishes to understand the systematic nature of GNE's fraudulent practice read the 1 star reviews on trust pilot regarding this company. There is a suspicious number of positive reviews from new accounts.

 

Another customer has indicated their practice is to change the opening readings you provide the day after the cooling off period has ended in an attempt to increase the billing amount on accounts.

 

 

 

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13 hours ago, Intrepid said:

must have failed to get the point across, I did send them an accurate reading

 

 

and there is your problem

 

 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I'm not sure what you mean by this but it doesn't really add anything useful to the discussion.

 

Perhaps as you were not the one that received the bill for £2500 you see no problem with GNE's conduct but something smells here as a site administrator of a website duly named consumer action group that you wish to dismiss the actions of an energy company in a position of unequal power and denigrate the actions of the consumer.

 

It smacks of some bizarre bias for reasons only known to yourself and for which I see no obvious explanation.

I sense you are a strong advocator of individual responsibility which for some reason is only being applied to your views of the consumer's actions and not the energy supplier's.

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you have refused to give them anything but one reading?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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It's still unclear why you wish to focus on one party's actions in complete disregard of the other. I think repeatedly stating things which are readily available to read in this thread is a dead end. I will update this thread with the Ombudsman outcome for the benefit of others who receive egrigious billing from an energy supplier that ignores complaints and takes no action. I welcome comment from others more readily able to remain focussed and impartial.

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i'm trying to understand why , if you have, refused to give regular and accurate meter readings when asked by GNE and then complain a company tasked to gather them is breaking some GDPR rule?

 

we know GNE are useless and over bill people, lots of threads on them already...but GIGO, 

i hope you do win, but surely withholding relevant information to be accurately billed is going to harm your case with the ombs?

 

just seems a bit silly to me...

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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In case it was missed earlier in this thread and notwithstanding GNE's billing practice I am satisfied that there is not sufficient cause for action regarding any breach of GDPR.

Nothing was witheld.

For the avoidance of doubt I provided them with everything that was requested and required up to the point the contract was breached, thereafter I rightfully insisted on enforcing the contract at no further cost or inconvenience to myself. The breach was in my opinion sufficiently egregious that I was under no further obligation to perform any duties as outlined in the contract.

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Any claim that the lack of readings are relevant is a strawman to the fact GNE deliberately disregarded information they requesteed, were provided with and were contractually obliged to use for billing. In addition regardless of what the initial meter reading is, it should have little to no bearing on the billing of future consumption save to change the total readings on the bill.

GNE did not require further readings to reasonably estimate consumption for electricity. GNE could quite easily have collected the data they claim they required at any point and as per their contractual obligation where they indicate they aim to read the meter twice per year.

I implore you to further discussion as a member of the "consumer action group" not the "find any excuse for fraudulent energy companies to avoid recourse group".

 

Interestingly my new supplier has just warned me of "corrected" industry readings being applied to my account and how to dispute this reading. A very straight forward process to complete and one GNE could learn from instead of simply taking advantage of a situation to recklessly increase their billing.

 

I have requested that the new supplier indicate which company is responsible for supplying industry readings as it is this company which is likely causing the issue. Allbeit that GNE did nothing to resolve it while the new supplier has acted immediately.

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  • 1 month later...
15 minutes ago, Intrepid said:

Complaint upheld in my favour by Ombudsman. £60 awarded for failure to produce final bill. £60 awarded for shortfalls in customer service and inconvenience. Total amount awarded £120.

This is brilliant news - thank you for updating the thread. 

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